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HGS Customer Service Professional Interview Questions and Answers

Updated 1 Nov 2024

HGS Customer Service Professional Interview Experiences

1 interview found

Customer Service Professional Interview Questions & Answers

user image Nilanjana Naskar

posted on 1 Nov 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What do you do when a customer gets angry?
  • Ans. 

    I remain calm, listen actively, empathize with the customer, apologize for the issue, and work towards finding a solution.

    • Remain calm and composed

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's frustration

    • Apologize for the issue, even if it wasn't your fault

    • Work towards finding a solution to address the customer's problem

    • Answered by AI
    Add your answer
  • Q2. How do you comfort the customer?
  • Ans. 

    I comfort the customer by actively listening, empathizing with their situation, and offering solutions to their problems.

    • Listen attentively to the customer's concerns

    • Show empathy and understanding towards their situation

    • Offer solutions or alternatives to address their issues

    • Follow up to ensure their satisfaction with the resolution

    • Answered by AI
    Add your answer
  • Q3. What languages ​​can you speak?
  • Ans. 

    I am fluent in English, Spanish, and French.

    • Fluent in English, Spanish, and French

    • Can effectively communicate with a diverse range of customers

    • Able to provide multilingual support if needed

    • Answered by AI
    Add your answer
  • Q4. Where did you work before?
    • Add your answer
  • Q5. What language do you speak well?
    • Add your answer

Interview Preparation Tips

Topics to prepare for HGS Customer Service Professional interview:
  • Marketing
  • Communication Skills
  • Languages

Interview questions from similar companies

Customer Service Professional Interview Questions & Answers

Foundever user image Anonymous

posted on 2 Jan 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Basic myself questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - A straightforward interview process.

Self Employed Professional Interview Questions & Answers

Teleperformance user image REPANA SAI GANESH

posted on 4 Jan 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Just a minute topic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all please be with calm and take a deep breath and be friendly with interviewer and slowly start the conversation with hr

Customer Service Professional Interview Questions & Answers

Foundever user image Anonymous

posted on 20 Feb 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

English language test

Round 2 - HR 

(3 Questions)

  • Q1. What was you last take home
    • Add your answer
  • Q2. Willing to relocate
    • Add your answer
  • Q3. Expected salary
    • Add your answer

Customer Service Professional Interview Questions & Answers

Foundever user image Anonymous

posted on 6 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Basics about customer handling

Round 3 - Technical 

(2 Questions)

  • Q1. System hardware related questions were asked. The trouble shooting and configuration.
    • Add your answer
  • Q2. Questions about LAN, Wi-Fi, remote sensing
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be natural while answering. Speak about real time experience if the question were related to the topic. That will help.

Customer Service Professional Interview Questions & Answers

Foundever user image Anonymous

posted on 21 Apr 2021

I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. Previous experience
    • Add your answer
  • Q2. 2. Questions regarding sales
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to chat with a trainer in the first round, make sure you don't use any short forms and avoid grammar mistakes.

Customer Service Professional Interview Questions & Answers

Foundever user image Anonymous

posted on 26 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About yourself past experience if any.
    • Add your answer
  • Q2. Education details where do you see yourself with sitel
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident proficient and updated about all your details in the resume

Customer Service Professional Interview Questions & Answers

Foundever user image Anonymous

posted on 2 Aug 2022

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself? Why you left your previous organization?
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Tell me about yourself? What is PE ratio? Scores in graduation? Basic mutual fund questions Update about latest monetary policy
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Have a look about Mutual fund stay updated about current market scenario.

Customer Service Professional Interview Questions & Answers

Foundever user image Anonymous

posted on 14 Jun 2020

I applied via Referral and was interviewed in Dec 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1.  About me
    • View 4 more answers
  • Q2. My experience
    • View 2 more answers
  • Q3. Future goal
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Very tough interview but the person who takes interview for me is so good her name is Geetha.
My fear has gone when she asked questions way of approach is soo good. So that my fear gone and done well.

Really such a good person Geetha.
Thank you Geetha.

Customer Service Professional Interview Questions & Answers

Foundever user image Anonymous

posted on 21 Apr 2021

I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. Previous experience
    • Add your answer
  • Q2. 2. Questions regarding sales
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to chat with a trainer in the first round, make sure you don't use any short forms and avoid grammar mistakes.
More about working at HGS

HGS Interview FAQs

How many rounds are there in HGS Customer Service Professional interview?
HGS interview process usually has 1 rounds. The most common rounds in the HGS interview process are HR.
What are the top questions asked in HGS Customer Service Professional interview?

Some of the top questions asked at the HGS Customer Service Professional interview -

  1. What do you do when a customer gets ang...read more
  2. How do you comfort the custom...read more
  3. What languages ​​can you spe...read more

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