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HGS Customer Service Professional Interview Questions and Answers

Updated 1 Nov 2024

HGS Customer Service Professional Interview Experiences

1 interview found

Customer Service Professional Interview Questions & Answers

user image Nilanjana Naskar

posted on 1 Nov 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What do you do when a customer gets angry?
  • Ans. 

    I remain calm, listen actively, empathize with the customer, apologize for the issue, and work towards finding a solution.

    • Remain calm and composed

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's frustration

    • Apologize for the issue, even if it wasn't your fault

    • Work towards finding a solution to address the customer's problem

    • Answered by AI
    Add your answer
  • Q2. How do you comfort the customer?
  • Ans. 

    I comfort the customer by actively listening, empathizing with their situation, and offering solutions to their problems.

    • Listen attentively to the customer's concerns

    • Show empathy and understanding towards their situation

    • Offer solutions or alternatives to address their issues

    • Follow up to ensure their satisfaction with the resolution

    • Answered by AI
    Add your answer
  • Q3. What languages ​​can you speak?
  • Ans. 

    I am fluent in English, Spanish, and French.

    • Fluent in English, Spanish, and French

    • Can effectively communicate with a diverse range of customers

    • Able to provide multilingual support if needed

    • Answered by AI
    Add your answer
  • Q4. Where did you work before?
    • Add your answer
  • Q5. What language do you speak well?
    • Add your answer

Interview Preparation Tips

Topics to prepare for HGS Customer Service Professional interview:
  • Marketing
  • Communication Skills
  • Languages

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Interview Tips & Stories
2w
mrstorm
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works at
Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 May 2021

I appeared for an interview before May 2020.

Interview Questionnaire 

1 Question

  • Q1. What are your plans
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell them you see yourself working with this company till eternity, Agree with whatever questions they ask about shift timmings and all.
They want to hear you have no plans in life but to work for concentrix. Don't tell them about your dad business or if he has a good job. And tell them you don't have any plans for futher studies.
Just agree with them in everything. LOL

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 Apr 2021

I applied via Naukri.com and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, past experience, knowledge about customer service
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for typing test, process knowledge, strength, email knowledge

Customer Care Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 8 Nov 2021

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self.
    • Add your answer
  • Q2. What do you join this company
    • Add your answer
  • Q3. Tell me about your Aurangabad city
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview 5 Round .first round ask me tell about your self. And education related questions computer knowledge communction skill tayping speed and last dacoument varification that after appointment letter then training start

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 29 Jun 2021

I applied via Naukri.com and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself and speak on any of the random topic for 2 mins and why you want to join teleperformance.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and do not fumbal English mush be got.

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 15 Sep 2021

I applied via Referral and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Self introduction, previous work experience and reason for selecting this company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't fumble

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image dayanand almaje

posted on 16 Jul 2017

Interview Preparation Tips

Round: Resume Shortlist
Experience: Jam round
Tips: Talk about the taypink


Round: Test
Experience: Jam round
Tips: Talk about the taypink

Total Questions: 15

Round: Test
Experience: Discation
Tips: Yes
Duration: 15 minutes

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image Amar Pal

posted on 19 Aug 2017

I appeared for an interview in Jan 2017.

Interview Preparation Tips

Round: Resume Shortlist
Experience: I passed first round by giving interview in english rapidly questiones
Tips: be confident

Round: Test
Duration: 30 minutes
Total Questions: 20

Skills: Communication

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 12 Feb 2018

I applied via Other

Interview Preparation Tips

General Tips: It is so easy.First round with HR in english, Basic questions asked after telephonic interview in language. That's all.
Skills: Communication And Confidence, Communication
Duration: <1 week

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 3 Oct 2018

I applied via Recruitment Consultant and was interviewed before Oct 2017. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. PI and Work Experience.
    • Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Previous Work experience.

Round: Operations
Experience: Was asked to talk with operations manager.

General Tips: Be honest and work efficiently . To the point.
Skills: Communication, Communication, Communication And Confidence, Body Language, Presentation Skills, Decision Making Skills
Duration: <1 week
More about working at HGS

HGS Interview FAQs

How many rounds are there in HGS Customer Service Professional interview?
HGS interview process usually has 1 rounds. The most common rounds in the HGS interview process are HR.
What are the top questions asked in HGS Customer Service Professional interview?

Some of the top questions asked at the HGS Customer Service Professional interview -

  1. What do you do when a customer gets ang...read more
  2. How do you comfort the custom...read more
  3. What languages ​​can you spe...read more

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