AmbitionBox
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Firstsource Solutions
based on 4.6k Reviews
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Full Time
Sales Support & Operations Department
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ON Time Salary
1.No work-life balance 2.No leaves allowed even if you have leave balance 3.Un-realistic metrics to achieve else Termination 4.No sick leave or emergency leave allowed , if you are about to die , you have to inform the team leader 3 hours prior 5.Company will not let you go but will not let you stay either 6. Un-professional and unhealthy , Toxic to core Team leaders 7. HR's will not arrange a skip meet but will arrange your termination discussion instantly 8. You will find TOP GRADE politicians here. 9. Rotational shift and week offs are unpredictable...Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
What people are saying about Firstsource Solutions
Full Time
Operations Department
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Nothing is good about the company
Work environment and culture is mostly of domestic than MNC with not a good management environment. Washrooms are not hygenic and so with food. Management does not react to issues on time to fix any problems. It is not an employee centric environment.
Full Time
Software Development Department
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No comment
No comment no comment
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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Full Time
Retail & B2C Sales Department
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No target pressure as compared to other bpo's
Less salary
Full Time
Production & Manufacturing Department
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Job security , job satisfaction, Good environment
No satisfaction what ever you do . disadvantage in management
Work days: Rotational Shift (Flexible Timings)
Full Time
Operations Support Department
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Na na na na na
Na na na na
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Operations Support Department
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Very good
Job secure is not good layoff will be going on
Work policy: Monday to friday
Work days: Monday to Friday (Flexible Timings)
Full Time
Non Voice Department
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Good experience Good place to work for freshers
Low salary No cab facility
Work policy: Some projects in wfh some in wfo
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Sales Support & Operations Department
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Nothing as much so much work pressure
Very bad management client oriented
Full Time
Operations Department
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Nothing
Managers are Bias and not supportive
Full Time
Banking Operations Department
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Good Company. Specially for B.com graduates(Freshers).Saturday and Sunday fixed off.
No Increament in salary Night Shifts in certain process. No skill development. Sudden shift gets change
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Customer Success Department
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The only thing good thing about the job is the location.
No worklife balance, Shift keeps changing frequently affecting your health, team leaders borrowing money from the whole team and not returning the same, Partiality to the select few who are ready to hold the bucket for team leader.
Full Time
Banking Operations Department
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Nothing like it.
There was a lot of politics in that company, only the sycophants and special ones of the manager and team leader got the opportunities, rest all just did work like donkeys, that is why I left that place.
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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Salary was competitive compared to the market.
No WFH option even if there is a possibility from the process perspective, Terrible office culture because of politics from the management as well as the agents and HRs intervention was not timely. Management will call you and threaten you regarding your job even if you are a performer and achiever but do not do things their way because they are looking for all the credit.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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Nothing to like about when supervisor is like this.
The asst manager behavior was not good. During covid I went to take vaccine and worked on my week off which was approved by TL. He shouted on the whole floor and said office work is first take vaccine after 1 year. That manager Ragvendra behavior was worst.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Nothing to be happy about.
Poor internal management. Unfriendly HRs, especially "A. Singhania".....complete politics in the office. Real issues will be suppressed by AM or Manager, the mistake is proven to be the organisation's end. Proceed at your own risk. If you work well here, they will make you work more, and it would be your responsibility to take a note of how much you have worked other than your login hours. Completely irresponsible management. My phone was stolen in this office during the third month...everyone including HR and manager suppressed my voice with all the lies and no action has been taken further. Such a miserable place to work....Read More
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Quality Assurance - Other Department
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Salary is good
People from operations especially trainers are not cooperating with QA and supporting all the users regardless of the incorrectly worked accounts. Also the company has terminated me in BGV and it was not my decision to quit the company. Also the company has terminated a lot of people like me even after insisting them not to do so.
Full Time
Back Office Department
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Just the recruitment Team is good helping the candidate to get hired.
After clearing 3 rounds of interview I was told I was not selected but without any reason. Ops manager just wrote rejected on a paper and the recruitment team is like did you discuss package or you might have over experience for this position. There is no clear communication on what's the main reason for not hiring. Even after clearing every round of interview.
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Finance Department
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work life balance, WFH
No job security, Pathetic management, Night shift
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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Nothing
The HR of the company is too rude. They just terminated the person looking on the chats of 11months before which was not clear at all. One of the employee went to HR and said it's a password shared to other without any proof the agent was terminate. No value to the people who work effectively.
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AmbitionBox has 1 Firstsource Solutions review submitted by Firstsource Solutions employee. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... Read moreInfosys
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