What is difference between customer service agent and customer care executive?

Question

Accepted Answer

Customer service agents handle inquiries and complaints, while customer care executives focus on building relationships and providing personalized support.

Customer service agents handle inquiries and complaints, often through phone or email.
Customer care executives focus on building relationships and providing personalized support.
Customer care executives may also handle more complex issues or escalations.
Examples of customer care executives include account managers or customer success managers.
Examples of customer service agents include call center representatives or support agents.

Accepted Answer

We have to fullfill customer needs as well as information about the products

Accepted Answer

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers dealing directly with customers’ inquiries and complaints, to maximize customer satisfaction. Customer service executives are also known as front desk executives.

Customer service representatives interact with customers on behalf of an organization. They provide information about products and services, take orders, respond to customer complaints, and process returns mostly done though calls, emails chats and SMS. Many customer service representatives work in customer contact centers.

What is difference between customer service agent and customer care executive?

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