Tech Mahindra C.S.A Interview Questions, Process, and Tips

Q1. Tell me something about your self
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Ask about u and few general questions in Hindi and English

Q1. Can ask anything about current news
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Q1. Tell me about yourself?
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Q2. What do you know about customer executive?
Ans. 
A customer executive is a professional who interacts with customers to provide assistance and resolve issues.
• Customer executives are responsible for maintaining positive relationships with customers.

• They handle customer complaints and provide solutions to their problems.

• They also assist customers in making purchases and provide information about products and services.

• Examples of customer executives include customer ser...read more
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Q1. What is difference between customer service agent and customer care executive?
Ans. 
Customer service agents handle inquiries and complaints, while customer care executives focus on building relationships and providing personalized support.
• Customer service agents handle inquiries and complaints, often through phone or email.

• Customer care executives focus on building relationships and providing personalized support.

• Customer care executives may also handle more complex issues or escalations.

• Examples of c...read more
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Q2. Speak about women empowerment for 2 minutes?
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Q3. Tell the importance of water in our life in Hindi?
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Q4. If a customer is irate then how would to convert this situation into an opportunity for you to get a positive feedback?
Ans. 
Listen to the customer, empathize with their situation, offer a solution and follow up to ensure satisfaction.
• Listen actively to the customer's concerns and acknowledge their frustration.

• Empathize with their situation and apologize for any inconvenience caused.

• Offer a solution that addresses their concerns and meets their needs.

• Follow up with the customer to ensure their satisfaction and ask for feedback.

• Thank the cust...read more
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Q1. Tell me about yourself.
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Q2. What do you know about customer service?
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is about meeting the needs and expectations of customers.

• It involves effective communication, problem-solving, and empathy.

• Examples include resolving customer complaints, answering inquiries, and ensuring customer satisfaction.
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Q3. Are you comfortable with rotational shift?
Ans. 
Yes, I am comfortable with rotational shifts as I have prior experience working in such schedules.
• I have previous experience working in rotational shifts.

• I am adaptable and can adjust my schedule accordingly.

• I understand the importance of flexibility in the workplace.

• I am willing to work different shifts to accommodate the needs of the company.
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Q1. Tell me something about Delhi NCR?
Ans. 
Delhi NCR is a metropolitan region in India comprising of Delhi and its surrounding areas.
• Delhi NCR stands for National Capital Region and includes cities like Gurgaon, Noida, Faridabad, and Ghaziabad.

• It is known for its historical monuments like the Red Fort, Qutub Minar, and India Gate.

• Delhi NCR is a major hub for industries, IT companies, and educational institutions.

• The region faces issues like air pollution and tr...read more
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Q2. Why do you want to join us?
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