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Cogent E Services C.S.A Interview Questions, Process, and Tips

Updated 22 Feb 2023

Top Cogent E Services C.S.A Interview Questions and Answers

View all 6 questions

Cogent E Services C.S.A Interview Experiences

4 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me something about yourself?
  • Q2. Get a topic and speak on it for a minute...
  • Ans. 

    The benefits of meditation

    • Meditation reduces stress and anxiety

    • Improves focus and concentration

    • Increases self-awareness and mindfulness

    • Enhances emotional well-being

    • Can lower blood pressure and improve heart health

  • Answered by AI
  • Q3. What do you know about customer service?
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is all about meeting the needs and expectations of customers

    • It involves effective communication, problem-solving, and conflict resolution skills

    • Examples of customer service include answering customer inquiries, handling complaints, and providing product recommendations

    • Good customer service can l...

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. What do you know about the particular process for which you are applying?
  • Q2. How to handle an irritate customer?
  • Ans. 

    Handling an irritated customer requires patience, empathy, and active listening.

    • Remain calm and composed

    • Listen actively and empathize with their situation

    • Apologize for any inconvenience caused

    • Offer a solution or alternative

    • Follow up to ensure their satisfaction

    • Avoid taking their behavior personally

  • Answered by AI
  • Q3. What qualities should an customer service exicutive have?
  • Ans. 

    A customer service executive should have good communication skills, empathy, patience, problem-solving ability, and product knowledge.

    • Good communication skills to understand customer's issues and provide solutions

    • Empathy to understand customer's perspective and provide personalized solutions

    • Patience to handle difficult customers and resolve issues calmly

    • Problem-solving ability to identify the root cause of the problem ...

  • Answered by AI
Round 3 - Aptitude Test 

Versent, it gonna be a normal versent and the candidate will have to score atleast 4 out of 6

Interview Preparation Tips

Topics to prepare for Cogent E Services C.S.A interview:
  • Any topic
Interview preparation tips for other job seekers - Be prepared before going for the interview they won't ask you anything that you don't know just learn something about customers service and the company and you will rock

C.S.A Interview Questions & Answers

user image Anonymous

posted on 22 Feb 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. A quick introduction about you.
  • Ans. 

    I am a highly motivated and experienced customer service associate with a strong background in problem-solving and communication skills.

    • Over 5 years of experience in customer service roles

    • Proficient in handling customer inquiries and resolving issues

    • Excellent verbal and written communication skills

    • Strong problem-solving and decision-making abilities

    • Ability to work well under pressure and in a fast-paced environment

  • Answered by AI
  • Q2. Speak 3 minutes on any topic.
  • Ans. 

    The importance of mental health

    • Mental health is crucial for overall well-being

    • Stress, anxiety, and depression are common mental health issues

    • Taking care of mental health involves self-care, therapy, and medication

    • Ignoring mental health can lead to serious consequences

    • Mental health should be given equal importance as physical health

  • Answered by AI
  • Q3. And in operation round interview question was why do you want to join BPO.
  • Q4. What is your learning from your previous job and how you will use that knowledge here ?
  • Ans. 

    I learned the importance of effective communication and problem-solving skills in my previous job.

    • Developed strong communication skills by regularly interacting with clients and colleagues.

    • Learned to effectively solve problems by analyzing the root cause and implementing appropriate solutions.

    • Improved time management skills by prioritizing tasks and meeting deadlines consistently.

    • Enhanced teamwork abilities by collabor...

  • Answered by AI
  • Q5. How you will handle unhappy customers like he is continuously abusing you ?
  • Ans. 

    I will remain calm and professional, listen to their concerns, and try to find a solution to their problem.

    • Remain calm and professional

    • Listen actively to their concerns

    • Empathize with their situation

    • Apologize for any inconvenience caused

    • Offer a solution or alternative

    • Follow up to ensure their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't feel nervous take time and deliver.
Eye contact should be there and while delivering something feel that interviewer is understanding or not, make him understand what you want to say.

C.S.A Interview Questions Asked at Other Companies

Q1. How you will handle unhappy customers like he is continuously abu ... read more
Q2. What qualities should an customer service exicutive have?
Q3. If a customer is irate then how would to convert this situation i ... read more
Q4. What is difference between customer service agent and customer ca ... read more
Q5. Technically how we can make one process moving forward to automat ... read more
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. First question is tell about yourself? And salary expectation?
Round 3 - One-on-one 

(1 Question)

  • Q1. What did you yesterday?
Round 4 - One-on-one 

(1 Question)

  • Q1. Tell me on your favourite topic like social media, Instagram, women empowerment and internet??

Interview Preparation Tips

Interview preparation tips for other job seekers - They will ask you any questions for your communication skills.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduce yourself .
  • Q2. About job experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't ware shoes without socks.
Try to coordinate in english

Cogent E Services interview questions for designations

 Customer Service Associate

 (20)

 Customer Service Executive

 (16)

 Customer Care Executive

 (16)

 Customer Support Associate

 (13)

 Customer Support Executive

 (11)

 BPO Executive

 (7)

 Agent

 (5)

 Telecaller

 (4)

Interview questions from similar companies

I applied via Walk-in and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Why should we hire u
  • Q2. Sell me this pen
  • Ans. 

    This pen is a must-have for anyone who values quality and style.

    • This pen is made with high-quality materials that ensure a smooth writing experience.

    • Its sleek design and elegant finish make it a stylish accessory for any occasion.

    • The pen's ink is long-lasting and won't smudge or smear, ensuring your writing stays neat and tidy.

    • It's perfect for professionals, students, or anyone who wants to make a statement with their ...

  • Answered by AI
  • Q3. Ask about qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and say truth

I applied via Walk-in and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction of candidates and the basis detail
  • Q2. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - It was simple maths and English grammar with some logical reasoning questions

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Give me your introduction .
  • Q2. General awareness questions on hot topic.

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Must be good communication skills.
2. Always be confident
3. Don't try to ignore the question.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction
Round 3 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Elocution on random topics

Interview Preparation Tips

Interview preparation tips for other job seekers - Be. Focused

I applied via Naukri.com and was interviewed in Apr 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Social media, world,common sense, technology &growth
  • Ans. Question related answer and sensible points
  • Answered by Komal thorat

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidently ,Understand questions &After then tell answer,communication skills &Job discription.

C.S.A Interview Questions & Answers

Teleperformance user image sanjib dasgupta

posted on 29 May 2022

I applied via Naukri.com and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

It's a good

Round 3 - One-on-one 

(1 Question)

  • Q1. Self introduction, why last company leave

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a good. Salary good..any shifts ... Transparent wall team manager it's good

Cogent E Services Interview FAQs

How many rounds are there in Cogent E Services C.S.A interview?
Cogent E Services interview process usually has 3 rounds. The most common rounds in the Cogent E Services interview process are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in Cogent E Services C.S.A interview?

Some of the top questions asked at the Cogent E Services C.S.A interview -

  1. How you will handle unhappy customers like he is continuously abusing you...read more
  2. What qualities should an customer service exicutive ha...read more
  3. What do you know about customer servi...read more

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Cogent E Services C.S.A Interview Process

based on 4 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more

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Cogent E Services C.S.A Salary
based on 294 salaries
₹1 L/yr - ₹4.5 L/yr
9% less than the average C.S.A Salary in India
View more details

Cogent E Services C.S.A Reviews and Ratings

based on 104 reviews

3.2/5

Rating in categories

3.2

Skill development

3.1

Work-life balance

2.8

Salary

3.3

Job security

2.9

Company culture

2.7

Promotions

2.9

Work satisfaction

Explore 104 Reviews and Ratings
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