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Cogent E Services C.S.A Interview Questions, Process, and Tips

Updated 22 Feb 2023

Top Cogent E Services C.S.A Interview Questions and Answers

View all 6 questions

Cogent E Services C.S.A Interview Experiences

4 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me something about yourself?
  • Q2. Get a topic and speak on it for a minute...
  • Ans. 

    The benefits of meditation

    • Meditation reduces stress and anxiety

    • Improves focus and concentration

    • Increases self-awareness and mindfulness

    • Enhances emotional well-being

    • Can lower blood pressure and improve heart health

  • Answered by AI
  • Q3. What do you know about customer service?
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is all about meeting the needs and expectations of customers

    • It involves effective communication, problem-solving, and conflict resolution skills

    • Examples of customer service include answering customer inquiries, handling complaints, and providing product recommendations

    • Good customer service can l...

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. What do you know about the particular process for which you are applying?
  • Q2. How to handle an irritate customer?
  • Ans. 

    Handling an irritated customer requires patience, empathy, and active listening.

    • Remain calm and composed

    • Listen actively and empathize with their situation

    • Apologize for any inconvenience caused

    • Offer a solution or alternative

    • Follow up to ensure their satisfaction

    • Avoid taking their behavior personally

  • Answered by AI
  • Q3. What qualities should an customer service exicutive have?
  • Ans. 

    A customer service executive should have good communication skills, empathy, patience, problem-solving ability, and product knowledge.

    • Good communication skills to understand customer's issues and provide solutions

    • Empathy to understand customer's perspective and provide personalized solutions

    • Patience to handle difficult customers and resolve issues calmly

    • Problem-solving ability to identify the root cause of the problem ...

  • Answered by AI
Round 3 - Aptitude Test 

Versent, it gonna be a normal versent and the candidate will have to score atleast 4 out of 6

Interview Preparation Tips

Topics to prepare for Cogent E Services C.S.A interview:
  • Any topic
Interview preparation tips for other job seekers - Be prepared before going for the interview they won't ask you anything that you don't know just learn something about customers service and the company and you will rock

C.S.A Interview Questions & Answers

user image Anonymous

posted on 22 Feb 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(5 Questions)

  • Q1. A quick introduction about you.
  • Ans. 

    I am a highly motivated and experienced customer service associate with a strong background in problem-solving and communication skills.

    • Over 5 years of experience in customer service roles

    • Proficient in handling customer inquiries and resolving issues

    • Excellent verbal and written communication skills

    • Strong problem-solving and decision-making abilities

    • Ability to work well under pressure and in a fast-paced environment

  • Answered by AI
  • Q2. Speak 3 minutes on any topic.
  • Ans. 

    The importance of mental health

    • Mental health is crucial for overall well-being

    • Stress, anxiety, and depression are common mental health issues

    • Taking care of mental health involves self-care, therapy, and medication

    • Ignoring mental health can lead to serious consequences

    • Mental health should be given equal importance as physical health

  • Answered by AI
  • Q3. And in operation round interview question was why do you want to join BPO.
  • Q4. What is your learning from your previous job and how you will use that knowledge here ?
  • Ans. 

    I learned the importance of effective communication and problem-solving skills in my previous job.

    • Developed strong communication skills by regularly interacting with clients and colleagues.

    • Learned to effectively solve problems by analyzing the root cause and implementing appropriate solutions.

    • Improved time management skills by prioritizing tasks and meeting deadlines consistently.

    • Enhanced teamwork abilities by collabor...

  • Answered by AI
  • Q5. How you will handle unhappy customers like he is continuously abusing you ?
  • Ans. 

    I will remain calm and professional, listen to their concerns, and try to find a solution to their problem.

    • Remain calm and professional

    • Listen actively to their concerns

    • Empathize with their situation

    • Apologize for any inconvenience caused

    • Offer a solution or alternative

    • Follow up to ensure their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't feel nervous take time and deliver.
Eye contact should be there and while delivering something feel that interviewer is understanding or not, make him understand what you want to say.

C.S.A Interview Questions Asked at Other Companies

Q1. How you will handle unhappy customers like he is continuously abu ... read more
Q2. What qualities should an customer service exicutive have?
Q3. If a customer is irate then how would to convert this situation i ... read more
Q4. What is difference between customer service agent and customer ca ... read more
Q5. Technically how we can make one process moving forward to automat ... read more
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. First question is tell about yourself? And salary expectation?
Round 3 - One-on-one 

(1 Question)

  • Q1. What did you yesterday?
Round 4 - One-on-one 

(1 Question)

  • Q1. Tell me on your favourite topic like social media, Instagram, women empowerment and internet??

Interview Preparation Tips

Interview preparation tips for other job seekers - They will ask you any questions for your communication skills.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduce yourself .
  • Q2. About job experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't ware shoes without socks.
Try to coordinate in english

Cogent E Services interview questions for designations

 Customer Service Associate

 (20)

 Customer Service Executive

 (16)

 Customer Care Executive

 (15)

 Customer Support Associate

 (13)

 Customer Support Executive

 (11)

 BPO Executive

 (7)

 Agent

 (5)

 Quality Analyst

 (4)

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Aug 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself
  • Q2. Name , where I came from, qualifications and work experience .
  • Ans. 

    I am John Doe, originally from New York. I have a Bachelor's degree in Computer Science and 5 years of experience as a software developer.

    • Name: John Doe

    • Origin: New York

    • Qualifications: Bachelor's degree in Computer Science

    • Work experience: 5 years as a software developer

  • Answered by AI
  • Q3. About family members.

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best answer .what u know

I applied via Walk-in and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Why should we hire u
  • Q2. Sell me this pen
  • Ans. 

    This pen is a must-have for anyone who values quality and style.

    • This pen is made with high-quality materials that ensure a smooth writing experience.

    • Its sleek design and elegant finish make it a stylish accessory for any occasion.

    • The pen's ink is long-lasting and won't smudge or smear, ensuring your writing stays neat and tidy.

    • It's perfect for professionals, students, or anyone who wants to make a statement with their ...

  • Answered by AI
  • Q3. Ask about qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and say truth

I applied via Naukri.com and was interviewed in Aug 2018. There were 2 interview rounds.

Interview Preparation Tips

General Tips: when he asked to me tell me something about yourself I replied that my name is Amit kumar I was born and brought up in Ghaziabad as far as my qualifications are concerned I have done my M.A. and B.A from CCS university form MMH college and I have also done my 10th and 12th from U.P board about my professional qualification are concerned I have done one year professional computer advance from RLBTI and I have also done one year Hard were networking course from ALFA TECH institute about my family background my father is a goverment employee n my mother is house wife about my hobbies are concerned I love to participate in karate fights championships. and this round they selected me for final round it's all about depand on my confidence it's the main thing of any interview thanks
Skills: Communication
Duration: <1 week

I applied via Walk-in and was interviewed before Aug 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Why I wants to join our company?
  • Ans. 

    I want to join your company because of its reputation for innovation and growth opportunities.

    • I am impressed by the company's track record of developing cutting-edge technologies.

    • I am excited about the potential for career advancement and professional development within the organization.

    • I believe that my skills and experience align well with the company's goals and values.

    • I am eager to be part of a dynamic team that is...

  • Answered by AI
  • Q2. It's a reputed MNC company and they provide good salary also so I wants to join this company.

Interview Preparation Tips

Interview preparation tips for other job seekers - Always thank positive and do your best.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all Resume tips
Round 2 - Group Discussion 

Women empowerment/girls education

Round 3 - HR 

(4 Questions)

  • Q1. EXPERIENCE 7 YEARS JOB DESCRIPTION
  • Q2. TYPES OF PROFILE IN HANDING 7 YEARS EXPERIENCE
  • Q3. CUSTOMER SATIFICTION
  • Q4. FUTURE PLAN TO ACHIEVE GOAL
  • Ans. 

    My future plan to achieve my goal is to continue gaining relevant experience, further my education, and network with professionals in the field.

    • Gain relevant experience through internships and volunteer opportunities

    • Further education by pursuing advanced degrees or certifications

    • Network with professionals in the field through industry events and online platforms like LinkedIn

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - everything was fine

C.S.A Interview Questions & Answers

Teleperformance user image Amrita Chakraborty

posted on 20 Dec 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
Round 3 - Behavioral 

(1 Question)

  • Q1. Self introduction & discussion about previous work experience.
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Cogent E Services Interview FAQs

How many rounds are there in Cogent E Services C.S.A interview?
Cogent E Services interview process usually has 3 rounds. The most common rounds in the Cogent E Services interview process are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in Cogent E Services C.S.A interview?

Some of the top questions asked at the Cogent E Services C.S.A interview -

  1. How you will handle unhappy customers like he is continuously abusing you...read more
  2. What qualities should an customer service exicutive ha...read more
  3. What do you know about customer servi...read more

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Cogent E Services C.S.A Interview Process

based on 4 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more

C.S.A Interview Questions from Similar Companies

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Cogent E Services C.S.A Salary
based on 295 salaries
₹0.9 L/yr - ₹5 L/yr
8% less than the average C.S.A Salary in India
View more details

Cogent E Services C.S.A Reviews and Ratings

based on 104 reviews

3.2/5

Rating in categories

3.2

Skill development

3.1

Work-life balance

2.8

Salary

3.3

Job security

2.9

Company culture

2.7

Promotions

2.9

Work satisfaction

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