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Cogent E Services C.S.A Interview Questions, Process, and Tips

Updated 22 Feb 2023

Top Cogent E Services C.S.A Interview Questions and Answers

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Cogent E Services C.S.A Interview Experiences

4 interviews found

C.S.A Interview Questions & Answers

user image Hamza Khan

posted on 10 Dec 2022

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me something about yourself?
  • Q2. Get a topic and speak on it for a minute...
  • Ans. 

    The benefits of meditation

    • Meditation reduces stress and anxiety

    • Improves focus and concentration

    • Increases self-awareness and mindfulness

    • Enhances emotional well-being

    • Can lower blood pressure and improve heart health

  • Answered by AI
  • Q3. What do you know about customer service?
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is all about meeting the needs and expectations of customers

    • It involves effective communication, problem-solving, and conflict resolution skills

    • Examples of customer service include answering customer inquiries, handling complaints, and providing product recommendations

    • Good customer service can l...

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. What do you know about the particular process for which you are applying?
  • Q2. How to handle an irritate customer?
  • Ans. 

    Handling an irritated customer requires patience, empathy, and active listening.

    • Remain calm and composed

    • Listen actively and empathize with their situation

    • Apologize for any inconvenience caused

    • Offer a solution or alternative

    • Follow up to ensure their satisfaction

    • Avoid taking their behavior personally

  • Answered by AI
  • Q3. What qualities should an customer service exicutive have?
  • Ans. 

    A customer service executive should have good communication skills, empathy, patience, problem-solving ability, and product knowledge.

    • Good communication skills to understand customer's issues and provide solutions

    • Empathy to understand customer's perspective and provide personalized solutions

    • Patience to handle difficult customers and resolve issues calmly

    • Problem-solving ability to identify the root cause of the problem ...

  • Answered by AI
Round 3 - Aptitude Test 

Versent, it gonna be a normal versent and the candidate will have to score atleast 4 out of 6

Interview Preparation Tips

Topics to prepare for Cogent E Services C.S.A interview:
  • Any topic
Interview preparation tips for other job seekers - Be prepared before going for the interview they won't ask you anything that you don't know just learn something about customers service and the company and you will rock

C.S.A Interview Questions & Answers

user image Anonymous

posted on 22 Feb 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. A quick introduction about you.
  • Ans. 

    I am a highly motivated and experienced customer service associate with a strong background in problem-solving and communication skills.

    • Over 5 years of experience in customer service roles

    • Proficient in handling customer inquiries and resolving issues

    • Excellent verbal and written communication skills

    • Strong problem-solving and decision-making abilities

    • Ability to work well under pressure and in a fast-paced environment

  • Answered by AI
  • Q2. Speak 3 minutes on any topic.
  • Ans. 

    The importance of mental health

    • Mental health is crucial for overall well-being

    • Stress, anxiety, and depression are common mental health issues

    • Taking care of mental health involves self-care, therapy, and medication

    • Ignoring mental health can lead to serious consequences

    • Mental health should be given equal importance as physical health

  • Answered by AI
  • Q3. And in operation round interview question was why do you want to join BPO.
  • Q4. What is your learning from your previous job and how you will use that knowledge here ?
  • Ans. 

    I learned the importance of effective communication and problem-solving skills in my previous job.

    • Developed strong communication skills by regularly interacting with clients and colleagues.

    • Learned to effectively solve problems by analyzing the root cause and implementing appropriate solutions.

    • Improved time management skills by prioritizing tasks and meeting deadlines consistently.

    • Enhanced teamwork abilities by collabor...

  • Answered by AI
  • Q5. How you will handle unhappy customers like he is continuously abusing you ?
  • Ans. 

    I will remain calm and professional, listen to their concerns, and try to find a solution to their problem.

    • Remain calm and professional

    • Listen actively to their concerns

    • Empathize with their situation

    • Apologize for any inconvenience caused

    • Offer a solution or alternative

    • Follow up to ensure their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't feel nervous take time and deliver.
Eye contact should be there and while delivering something feel that interviewer is understanding or not, make him understand what you want to say.

C.S.A Interview Questions Asked at Other Companies

Q1. How you will handle unhappy customers like he is continuously abu ... read more
Q2. What qualities should an customer service exicutive have?
Q3. If a customer is irate then how would to convert this situation i ... read more
Q4. What is difference between customer service agent and customer ca ... read more
Q5. Technically how we can make one process moving forward to automat ... read more

C.S.A Interview Questions & Answers

user image Surbhi Rawat

posted on 25 Jan 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. First question is tell about yourself? And salary expectation?
Round 3 - One-on-one 

(1 Question)

  • Q1. What did you yesterday?
Round 4 - One-on-one 

(1 Question)

  • Q1. Tell me on your favourite topic like social media, Instagram, women empowerment and internet??

Interview Preparation Tips

Interview preparation tips for other job seekers - They will ask you any questions for your communication skills.

C.S.A Interview Questions & Answers

user image SAIKAT DEY

posted on 31 Jan 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduce yourself .
  • Q2. About job experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't ware shoes without socks.
Try to coordinate in english

Cogent E Services interview questions for designations

 Customer Service Associate

 (20)

 Customer Service Executive

 (16)

 Customer Care Executive

 (15)

 Customer Support Associate

 (13)

 Customer Support Executive

 (11)

 BPO Executive

 (7)

 Agent

 (5)

 Team Lead

 (4)

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before Apr 2023. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self Introduction
Round 2 - Aptitude Test 

General aptitude questions

Round 3 - Technical 

(1 Question)

  • Q1. Basic Computer knowledge questions
Round 4 - Behavioral 

(2 Questions)

  • Q1. What do you know about Insurance ?
  • Ans. 

    Insurance is a financial product that provides protection against financial losses.

    • Insurance is a contract between an individual or organization and an insurance company, where the individual or organization pays a premium in exchange for financial protection against specified risks.

    • Types of insurance include health insurance, life insurance, auto insurance, home insurance, and more.

    • Insurance helps individuals and orga...

  • Answered by AI
  • Q2. What is BPO? Why do you want this job

Interview Preparation Tips

Interview preparation tips for other job seekers - Face the Interview confidently
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Be a self employed human being stop running after company who treat you as Rat.
  • Q2. They May provide you some money in end of month but in return they are taking your most valuable time of your Life which will never come back, they'll manipulate you that life can be only enjoyed on week-o...
  • Q3. Develope some skill and live your life on your own terms. Stop working for others who don't respect you at all. They make you think that if you're useless if you're not selected. You don't require communi...

Interview Preparation Tips

Interview preparation tips for other job seekers - Self employed, work hard for developing any skills and be a Boss of your life.

C.S.A Interview Questions & Answers

Startek user image Anonymous

posted on 13 Jul 2022

I applied via Walk-in and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell me something about Lucknow
  • Q2. How did you spend your last sunday
  • Q3. Socia media good effect or bad effect
  • Q4. How can you improve your communication skills
  • Q5. Why you left your job

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go through you tube once for that where you will be able to find every thing
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
Round 2 - Behavioral 

(1 Question)

  • Q1. Same question like hr

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and say I will do my best

I applied via Job Fair

Round 1 - Aptitude Test 

Aptitude text was too difficult for freshers need to make it bit esay

Round 2 - Technical 

(1 Question)

  • Q1. Technically how we can make one process moving forward to automation.
  • Ans. 

    To make a process move forward to automation, we need to identify the repetitive tasks and create a plan to automate them.

    • Identify the repetitive tasks in the process

    • Evaluate the feasibility of automating those tasks

    • Create a plan to automate the tasks

    • Implement the automation plan

    • Test and refine the automation process

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. How do you see your next 5 years in your selected company
Round 4 - Behavioral 

(5 Questions)

  • Q1. Need to ask about interviewers self introduction
  • Q2. About their family affection and background
  • Q3. Just need to test employees ability to work
  • Q4. And need to know how much that employee interested to work with our organization
  • Q5. Ask about apportunity

Interview Preparation Tips

Interview preparation tips for other job seekers - Love your company love your work then only you will deffinetly get a great future with you respective company.
Thank you !!

Skills evaluated in this interview

I applied via Walk-in and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me something about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best my friends do your best best
Don't stressed about interview
If you have confidence you can do anything.

Cogent E Services Interview FAQs

How many rounds are there in Cogent E Services C.S.A interview?
Cogent E Services interview process usually has 3 rounds. The most common rounds in the Cogent E Services interview process are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in Cogent E Services C.S.A interview?

Some of the top questions asked at the Cogent E Services C.S.A interview -

  1. How you will handle unhappy customers like he is continuously abusing you...read more
  2. What qualities should an customer service exicutive ha...read more
  3. What do you know about customer servi...read more

Tell us how to improve this page.

Cogent E Services C.S.A Interview Process

based on 4 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more

C.S.A Interview Questions from Similar Companies

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3.1
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Wipro C.S.A Interview Questions
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Cogent E Services C.S.A Salary
based on 293 salaries
₹0.9 L/yr - ₹5 L/yr
7% less than the average C.S.A Salary in India
View more details

Cogent E Services C.S.A Reviews and Ratings

based on 104 reviews

3.2/5

Rating in categories

3.2

Skill development

3.1

Work-life balance

2.8

Salary

3.3

Job security

2.9

Company culture

2.7

Promotions

2.9

Work satisfaction

Explore 104 Reviews and Ratings
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