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Cogent E Services Customer Service Associate (Csa) Interview Questions and Answers
Cogent E Services Customer Service Associate (Csa) Interview Experiences
9 interviews found
Selected
I applied via Walk-in and was interviewed in Dec 2022. There were 2 interview rounds.
(2 Questions)
- Q1. What are you goal for this company?
- Ans. I achieve all targets for this company and increase my skills
- Q2. What do you want to join our company?
- Ans. I want a good platform to start my career and explore my skills I know this company will help me to grow my knowledge and skills and its a wonderful opportunity to start my Career.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Oct 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction, experiences,
- Q2. Salary expectations, Why we choosing company
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.
(2 Questions)
- Q1. They ask the introduction
- Q2. Speak 1 minute in any topic in English
- Ans.
The importance of effective communication in customer service
Effective communication is crucial in customer service to understand and address customer needs
Clear and concise communication helps build trust and rapport with customers
Active listening and empathy are key components of effective communication
Using positive language and tone can enhance customer satisfaction
Providing accurate and timely information is essen
(2 Questions)
- Q1. They ask the introduction
- Q2. Ask the salary expectation
(1 Question)
- Q1. Client ask the question his company/process related.
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Apr 2022. There was 1 interview round.
(2 Questions)
- Q1. Which languages u know
- Q2. Will you work with us
Interview Preparation Tips
Cogent E Services interview questions for designations
Arjun Gupta
I applied via Walk-in and was interviewed in Mar 2022. There was 1 interview round.
(1 Question)
- Q1. Tell me something about yourself
Interview Preparation Tips
I applied via Walk-in
Interview Questionnaire
3 Questions
- Q1. Introduction
- Q2. Non banking financial sector
- Q3. Product knowledge
Interview Preparation Tips
I applied via Walk-in
Interview Questionnaire
3 Questions
- Q1. Introduction
- Q2. Non banking financial sector
- Q3. Product knowledge
Interview Preparation Tips
I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Tell me about your self.
Interview Preparation Tips
I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. You might be asked this question again and again. Why should we choose you ?
- Q2. What was your work in last job ?
- Q3. What do you expect your salary ?
- Q4. Where do you find yourself in next 2 years in this company ?
Interview Preparation Tips
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Customer Service Associate (Csa) Interview Questions & Answers
Teleperformance
Anonymous
posted on 8 Jan 2021
I applied via Referral and was interviewed before Jan 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Asked about the job role
- Q2. And how to sell any kind of products.
- Ans.
To sell any kind of products, understand the customer's needs, highlight the benefits, and create a sense of urgency.
Listen actively to the customer's needs and preferences.
Highlight the benefits and unique selling points of the product.
Create a sense of urgency by emphasizing limited availability or time-sensitive promotions.
Address any objections or concerns the customer may have.
Close the sale by asking for the cust...
Interview Preparation Tips
Cogent E Services Interview FAQs
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Cogent E Services Interviews By Designations
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Cogent E Services Customer Service Associate (Csa) Interview Process
based on 3 interviews
3 Interview rounds
- HR Round - 1
- HR Round - 2
- Personal Interview1 Round
Interview Questions from Similar Companies
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Cogent E Services Customer Service Associate (Csa) Reviews and Ratings
based on 21 reviews
Rating in categories
|
Customer Service Associate
980
salaries
|  ₹1 L/yr - ₹4.6 L/yr |
|
Customer Service Executive
566
salaries
| ₹1 L/yr - ₹4.4 L/yr |
|
Customer Care Executive
500
salaries
| ₹0.9 L/yr - ₹3.6 L/yr |
|
Team Lead
397
salaries
| ₹1 L/yr - ₹4.6 L/yr |
|
Customer Support Executive
331
salaries
| ₹1 L/yr - ₹3.6 L/yr |
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