IGT Solutions Customer Service Associate (Csa) Interview Questions and Answers

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
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Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
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Aptitude test, English grammer communication

Q1. About yourself, leadership principles
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Q2. Previous experience
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Q1. Introduction, Related field Knowledge
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They just ask some question from my CV and about my current company

Q1. How to handle an angry customer
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen actively to understand the customer's issue

• Empathize with the customer's feelings and show understanding

• Remain calm and avoid taking the customer's anger personally

• Apologize for the inconvenience caused, even if it wasn't your fault

• Offer solutions to resolve the issue and make the customer happy

• Follow up with the customer to ensure the
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Q2. What do if there is someone in the team you dont like
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Q1. Why do you want to join HPE
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Q1. How will you handle the frustrated customer
Ans. 
I will listen to their concerns, empathize with their frustration, apologize for the inconvenience, and work towards finding a solution.
• Listen actively to understand the customer's issue

• Empathize with their frustration and show understanding

• Apologize for any inconvenience caused

• Work towards finding a solution that satisfies the customer
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Q2. Write a email to manager for customer asking to talk with the manager?
Ans. 
Email requesting customer to speak with manager
• Address the email to the manager

• Explain the reason for the customer's request to speak with the manager

• Offer availability for the manager to speak with the customer

• Provide contact information for the manager

• Thank the customer for their understanding
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Q1. Normal question were asked Q.1) where did i complete my graduation from?
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Q2. Q.2) Golden rules of accounting?
Ans. 
Golden rules of accounting are basic principles to maintain financial records accurately.
• Debit the receiver, credit the giver

• Debit what comes in, credit what goes out

• Debit all expenses and losses, credit all incomes and gains
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