Optum Global Solutions Customer Support Executive Interview Questions and Answers

There are basic questions so we have to resolve.

Q1. Where do you see yourself in 5 years?
Ans. 
In 5 years, I see myself as a senior customer support executive, leading a team and implementing innovative solutions to enhance customer satisfaction.
• Leading a team of customer support executives

• Implementing innovative solutions to enhance customer satisfaction

• Continuously improving customer support processes

• Developing strong relationships with customers

• Contributing to the growth and success of the company
Answered by AI
View 6 more answers
Q2. Why are you looking for a change?
Ans. 
Looking for growth opportunities and a new challenge.
• Seeking a role that offers more opportunities for professional growth and development.

• Interested in taking on new challenges and expanding my skill set.

• Want to work in a company that aligns more closely with my values and goals.

• Desire to explore different industries and gain diverse experience.

• Looking for a supportive and collaborative work environment.
Answered by AI
View 1 more answer
Q3. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my qualifications and the responsibilities of the role.

• I have researched the average salary range for Customer Support Executives in this industry.

• I am open to negotiation and would like to discuss the salary package further during the interview process.
Answered by AI
View 1 more answer
Q4. Share details of your previous job.
Ans. 
I worked as a Customer Support Executive at XYZ Company.
• Handled customer inquiries and provided solutions

• Resolved customer complaints and issues

• Assisted customers in navigating the company's products and services

• Maintained accurate records of customer interactions and transactions

• Collaborated with other departments to resolve complex customer problems
Answered by AI
Add your answer
Q5. Why should we hire you?
Ans. 
I have excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
• I have a proven track record of providing exceptional customer support.

• I am highly skilled in resolving customer issues and ensuring customer satisfaction.

• I possess excellent communication skills, both verbal and written, which are essential for effective customer support.

• I am a quick learner and can adapt to new te...read more
Answered by AI
Add your answer
Q6. What is your family background?
Ans. 
My family background is diverse and has shaped my values and perspectives.
• My family consists of individuals from different cultural and professional backgrounds.

• We value education and have a strong emphasis on continuous learning.

• My parents have instilled in me the importance of empathy and compassion.

• Growing up, I was exposed to various languages and traditions, which has made me adaptable and open-minded.

• My family ha...read more
Answered by AI
Add your answer
Q7. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.
• I have worked in the customer support industry for over 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of maintaining high customer satisfaction ratings.

• I am proficient in using customer support software an...read more
Answered by AI
Add your answer
Q8. What are your salary expectations
Ans. 
I am open to discussing salary based on the responsibilities and benefits offered.
• I am flexible and open to negotiation.

• I am looking for a fair and competitive salary.

• I value the opportunity for growth and development.

• I am willing to consider other compensation factors such as benefits and bonuses.

• I am confident that we can reach a mutually beneficial agreement.
Answered by AI
View 1 more answer
Q9. Why should we hire you
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer support in my previous roles.

• I am highly skilled in resolving customer issues and ensuring their satisfaction.

• I possess excellent communication skills, both verbal and written, which are essential for effective customer support.

• I am empathetic and p...read more
Answered by AI
Add your answer
Q10. Im confident about my job, i give my 100℅ involvement regarding work being honest towards it.
Add your answer

Q1. Where do you see yourself after 5years
Ans. 
In 5 years, I see myself as a senior customer support executive, leading a team and contributing to the company's growth.
• Leading a team of customer support executives

• Contributing to the company's growth through excellent customer service

• Continuously improving my skills and knowledge in customer support

• Building strong relationships with customers and ensuring their satisfaction

• Taking on additional responsibilities and c...read more
Answered by AI
View 2 more answers

Q1. Formal introduction Hobbies Fav movie
Add your answer

English proficiency test
Typing test

Q1. Introduction Favourite place and explain why it is favourite Hobbies and interests Speak about your favourite food for 2min Why this position What makes you fit for this role
Add your answer

Q1. Basics of ServerIn depth of server
Add your answer

Q1. Server and storage in depth
Add your answer
Q2. About workloads
Add your answer

Q1. About Gen AI basics
Add your answer

Q1. Tell me about yourself
Add your answer
Q2. Salary expectation and previous work experience
Ans. Previous salary and previous job details and salary expectations
Answered Anonymously
Add your answer

Vercent digital online test based on a.i.

Q1. Details about technical experience
Add your answer

Q1. Easy round just talk boldly and with confident.
Add your answer
Q2. Tell me about yourself
Add your answer
Q3. Why did you choose b com ?
Add your answer
Q4. What is your hobby ?
Add your answer

Q1. Same just talk with confident
Add your answer

Q1. Mannerism , How we speak
Add your answer

Q1. Tell me about your self
Add your answer
Q2. What was the pervious work experience
Ans. 
I have 3 years of experience in customer support roles at various companies.
• Worked as a Customer Support Representative at Company X for 2 years

• Handled customer inquiries, resolved issues, and provided product information

• Managed a team of support agents at Company Y for 1 year
Answered by AI
Add your answer

Any topic did you speak about fluently