Optum Global Solutions Customer Support Executive Interview Questions and Answers

Q1. Tell me about your self.
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Q2. Why want to join this job.
Ans. 
I want to join this job because, I want to grow my career and enhance my skile and being a self independent
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Q3. What is your weakness and strength?
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My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.
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Q4. What are your career goals?
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Q5. Tell me about your family background
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A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation
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It was bad, its terrible company

Q1. Worst company and worst HR
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Q1. Most fake company and fake, horrible interview experience
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Most third class job

Q1. Waste of time, horrible
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Q1. Tell me something about yourself?
Ans. 
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer support

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Why did you applied for this job?
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I applied for this job because of my passion for helping customers and resolving their issues.
• Passion for customer service

• Enjoy problem-solving

• Previous experience in customer support roles
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Q1. As you are from technical background why you want to join a BPO?
Ans. 
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
• My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

• I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

• Wor...read more
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Q2. How will handle this situation when a customer is angry and using cuss words?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to address the customer's issue

• If unable to resolve, escalate the matter to a supervisor
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Q1. Introduce my self my higher education
Ans. My name is Gourav i am 22 years old i belong to a middle class family and i did my graduation in B.A programme from delhi University in year 2022..
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Q2. How will you solve the customer's problem ,
Ans. 
I will listen to the customer's problem, empathize with them, and provide a solution that meets their needs.
• Listen actively to the customer's problem and ask clarifying questions

• Empathize with the customer and acknowledge their frustration

• Provide a solution that meets the customer's needs and preferences

• Follow up with the customer to ensure their problem has been resolved
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Q3. I will listen to the customer very well and solve his problem as soon as possible according to the policy of my company.
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He first asked me how was your last weekend and what activities did you do in that and asked how will you solve the customer's problem and how will you explain to them. Can you speak English well, you will have to talk to the customer in English and solve their problem.

Q1. Why do you want to join HPE
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Q1. Introduction about yourself
Ans. 
I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions in a timely manner

• I have a strong understanding of product knowledge and troubleshooting techniques

• I am proficient in using CRM systems and other customer support tools

• I have re...read more
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Q2. Previous experience related
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Q1. Previous experience related
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Q2. About yourself and previous work related
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Q1. Why should we hire you?
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Q2. What is customer support?
Ans. 
Customer support is a service provided by a company to assist customers with inquiries, issues, and complaints.
• Customer support involves addressing customer inquiries, issues, and complaints in a timely and professional manner.

• It includes providing information about products or services, troubleshooting technical problems, and resolving billing disputes.

• Customer support can be offered through various channels such as p...read more
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Q1. Introduce yourself ?
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Q2. Which is your dream company?
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Q1. How can you handle customer who angry
Ans. 
Listen to their concerns, empathize with them, offer solutions, and follow up to ensure satisfaction.
• Listen actively to understand their concerns

• Empathize with their emotions and show understanding

• Apologize for any inconvenience caused

• Offer solutions to address their issues

• Follow up to ensure their satisfaction
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Q2. How can you handle and escalation call
Ans. 
Handle escalation calls by remaining calm, listening actively, empathizing with the customer, offering solutions, and escalating to a supervisor if necessary.
• Remain calm and composed throughout the call

• Listen actively to the customer's concerns and show empathy

• Offer solutions or alternatives to address the issue

• If unable to resolve, escalate the call to a supervisor or higher authority

• Follow up with the customer to ens
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