_VOIS Customer Service Representative Interview Questions and Answers

I have learned the importance of effective communication, strategic planning, and team collaboration in my previous company.

• Importance of effective communication in ensuring clarity and alignment within the team

• Strategic planning to set clear goals and priorities for the team

• Team collaboration to leverage diverse skills and perspectives for better outcomes

I thrive under pressure and am adaptable to new challenges, willing to go above and beyond my job role.

• I have a track record of successfully handling pressure in previous roles.

• I am open to taking on new responsibilities and challenges.

• I believe in continuous learning and growth, so I am willing to step out of my comfort zone.

• I will communicate effectively with the team to understand expectations and deliver accordingl...read more

Accounts payable refers to the money a company owes to its vendors or suppliers for goods or services received.

• Accounts payable is a liability on the balance sheet.

• It is recorded when a company receives an invoice from a vendor or supplier.

• Payment terms are negotiated between the company and the vendor, such as net 30 or net 60.

• Examples of accounts payable include rent, utilities, and inventory purchases.

• Accounts payab...read more

Accounting is the process of recording, classifying, and summarizing financial transactions to provide information that is useful in making business decisions.

• Accounting involves recording financial transactions such as sales, purchases, and payments.

• It also involves classifying these transactions into categories such as assets, liabilities, and equity.

• Finally, accounting involves summarizing this information in financ...read more

A credit note is a document issued by a seller to a buyer, indicating that a refund or credit has been made to the buyer's account. A debit note is a document issued by a seller to a buyer, indicating that a debit has been made to the buyer's account.

• A credit note is issued when a seller owes money to a buyer, such as when a product is returned or a discount is given.

• A debit note is issued when a buyer owes money to a ...read more

Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.

• Quality of product/service

• Responsiveness

• Empathy

• Communication

• Problem-solving

Customer support is essential for resolving customer issues and ensuring customer satisfaction.

• Customer support helps customers with their queries and concerns

• It provides a platform for customers to voice their opinions and feedback

• It helps in building customer loyalty and trust

• It can lead to increased sales and revenue

• Examples include technical support, product assistance, and billing inquiries