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_VOIS Customer Service Representative Interview Questions and Answers

Updated 18 May 2024

_VOIS Customer Service Representative Interview Experiences

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 18 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. How to handle an angry customer
  • Ans. 

    Listen actively, empathize, remain calm, apologize, offer solutions, follow up

    • Listen actively to understand the customer's issue

    • Empathize with the customer's feelings and show understanding

    • Remain calm and avoid taking the customer's anger personally

    • Apologize for the inconvenience caused, even if it wasn't your fault

    • Offer solutions to resolve the issue and make the customer happy

    • Follow up with the customer to ensure the

    • Answered by AI
    Add your answer
  • Q2. What do if there is someone in the team you dont like
    • Add your answer

Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 21 Aug 2024

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about urself
  • Ans. 

    I am a dedicated and empathetic customer service representative with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I excel at problem-solving and conflict resolution

    • I am a great communicator and enjoy working in a team environment

    • Answered by AI
    Add your answer
  • Q2. Tell me about ur college days
  • Ans. 

    My college days were filled with new experiences, friendships, and academic challenges.

    • Studied hard to maintain good grades

    • Participated in extracurricular activities like debate club and volunteering

    • Made lifelong friends through dorm life and group projects

    • Balanced social life with academic responsibilities

    • Answered by AI
    Add your answer

Customer Service Representative Interview Questions & Answers

NTT Data user image Anonymous

posted on 3 Sep 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service representative with a passion for helping others and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to remain calm and professional in high-pressure situations

    • Proven track record of exceeding customer satisfaction goals

    • Example: In my previous role at XYZ Company, I handled over 50 customer inquiries dai...

    • Answered by AI
    Add your answer
  • Q2. Question about career gaps
    • Add your answer

Customer Service Representative Interview Questions & Answers

IGT Solutions user image Anonymous

posted on 22 Dec 2022

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Why you want to work in our company
    • Add your answer
  • Q2. Tell me about your self
    • Add your answer
  • Q3. Are comfortable for relocation
  • Ans. 

    Yes, I am comfortable with relocation.

    • I am open to new experiences and challenges.

    • I have relocated before for work and adapted well to new environments.

    • I am willing to relocate for the right opportunity.

    • I understand that relocation may be necessary for career growth and development.

    • Answered by AI
    Add your answer
  • Q4. What do you know about our company
    • Add your answer
  • Q5. What is called self motivated
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best and do your best believe in yourself be confident and punctual

Senior Customer Service Representative Interview Questions & Answers

Optum Global Solutions user image Anonymous

posted on 27 Oct 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. About Experience
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. About Experience
    • Add your answer
  • Q3. Weakness and Strength
    • Add your answer
Round 3 - Assignment 

Typing Test and a mock chat

Customer Service Representative Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 8 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. What's the difference between empathy and sympathy?
    • Add your answer
Round 2 - Behavioral 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. What's the difference between empathy and sympathy?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus and reassurance and you'll get it.

Customer Service Representative Interview Questions & Answers

NTT Data user image Anonymous

posted on 2 Feb 2022

I applied via campus placement at Madras University and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Group Discussion 

It was easy and the host made us feel really comfortable
They just checked whether we are trying to speak or not

Round 2 - One-on-one 

(1 Question)

  • Q1. They asked about ourselves and discussed about salary pacakge and job description and asked basic question thats it
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Its telephonic interview and they checked our english fluency

Operations Representative Interview Questions & Answers

IGT Solutions user image Anonymous

posted on 14 May 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduction , experience last drawn salary of fresher graduate or not ?
  • Ans. 

    The question is asking about the candidate's introduction, experience, and last drawn salary.

    • Introduce yourself and highlight your relevant experience.

    • Mention your last drawn salary if applicable.

    • If you are a fresher graduate, mention that you do not have any previous salary.

    • Focus on your skills and how they align with the job requirements.

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. It was operations round which means hr will only ask you about whether you can do rotation shift or not and what was previous role in your company if graduate then will check grammer check
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My friend i know you are feeling nervous but seriously it's a boo which means they only want to hire those can can atleast Speak English and understand it well and if it is an domestic process then just basic English speaking will be okay
Now make sure you prepare only these questions and I am sure you will be hired
1st question :- introduction
2nd question:- previous salary, salary expectations, previous role if experienced - if fresher grammer check is must means - how did you spend your last weekend 2nd :- memorable day of your life 3rd :- last movie you watched
3rd question:- can you do rotational shift Answer must be yes
Now last typing test which should be 90 % accuracy speed doesn't that much matter
And last versant:- please open YouTube and search :- Pearson versant test example and just learn the sentences and fill in the blanks and I am 100% sure you will pass you only need 50 marks out of 100 which is so easy . I am writing this from my heart because I think that keeping this knowledge or kind of secret will give me nothing but if I share I'll get so many likes or blessings that's all I am sure if you read this you will be hired 100 % have an amazing life aheadm

Customer Support Representative Interview Questions & Answers

Optum Global Solutions user image Anonymous

posted on 3 May 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. About yourself and salary discussion
    • Add your answer

Customer Service Representative Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 7 Sep 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. If you die today, What would be your regret?
    • Add your answer
  • Q2. If you resign, what would be the reason for it.
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. What is customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It includes being friendly, attentive, and responsive to customer needs.

    • Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and Honest
More about working at _VOIS

_VOIS Interview FAQs

How many rounds are there in _VOIS Customer Service Representative interview?
_VOIS interview process usually has 1 rounds. The most common rounds in the _VOIS interview process are HR.

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_VOIS Customer Service Representative Salary
based on 4 salaries
₹3 L/yr - ₹4 L/yr
16% more than the average Customer Service Representative Salary in India
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