Hewlett Packard Enterprise Customer Support Executive Interview Questions and Answers

Basic questions we have to resolve and multiple questions we have to select correct one

They provide 1 topic we have to define it read it

There are basic questions so we have to resolve.

Round duration - 128 minutes
Round difficulty - Easy

Time of assessment: 10:00 am. You would recieve the Wipro Boarding Pass a day prior to the assessment after which you need to do a password reset. The Amcat platform was very user friendly. The coding ide was also lag-free.

Q1. 
Star Pattern Generation
Develop a function to print star patterns based on the given number of rows 'N'. Each row in the pattern should follow the format demonstrated in the example.
The picture illustra...read more
Ans. 
Function to print star patterns based on the given number of rows 'N'.
• Iterate through each row from 1 to N

• For each row, print spaces (N-row) followed by stars (2*row-1)

• Repeat the above step for all rows to generate the pattern
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Round duration - 20 minutes
Round difficulty - Easy

It was the technical round. It started around 11 am. The interviewer was very friendly and helped me along to get the approach of solving a given problem.

Round duration - 20 minutes
Round difficulty - Easy

The interview started at 8pm at night. The interviewer was very friendly and just wanted an honest conversation with the candidates.

Q1. Where do you see yourself in 5 years?
Ans. 
In 5 years, I see myself as a senior customer support executive, leading a team and implementing innovative solutions to enhance customer satisfaction.
• Leading a team of customer support executives

• Implementing innovative solutions to enhance customer satisfaction

• Continuously improving customer support processes

• Developing strong relationships with customers

• Contributing to the growth and success of the company
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Q2. Why are you looking for a change?
Ans. 
Looking for growth opportunities and a new challenge.
• Seeking a role that offers more opportunities for professional growth and development.

• Interested in taking on new challenges and expanding my skill set.

• Want to work in a company that aligns more closely with my values and goals.

• Desire to explore different industries and gain diverse experience.

• Looking for a supportive and collaborative work environment.
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Q3. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my qualifications and the responsibilities of the role.

• I have researched the average salary range for Customer Support Executives in this industry.

• I am open to negotiation and would like to discuss the salary package further during the interview process.
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Q4. Share details of your previous job.
Ans. 
I worked as a Customer Support Executive at XYZ Company.
• Handled customer inquiries and provided solutions

• Resolved customer complaints and issues

• Assisted customers in navigating the company's products and services

• Maintained accurate records of customer interactions and transactions

• Collaborated with other departments to resolve complex customer problems
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Q5. Why should we hire you?
Ans. 
I have excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
• I have a proven track record of providing exceptional customer support.

• I am highly skilled in resolving customer issues and ensuring customer satisfaction.

• I possess excellent communication skills, both verbal and written, which are essential for effective customer support.

• I am a quick learner and can adapt to new te...read more
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Q6. What is your family background?
Ans. 
My family background is diverse and has shaped my values and perspectives.
• My family consists of individuals from different cultural and professional backgrounds.

• We value education and have a strong emphasis on continuous learning.

• My parents have instilled in me the importance of empathy and compassion.

• Growing up, I was exposed to various languages and traditions, which has made me adaptable and open-minded.

• My family ha...read more
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Q7. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.
• I have worked in the customer support industry for over 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of maintaining high customer satisfaction ratings.

• I am proficient in using customer support software an...read more
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Q8. What are your salary expectations
Ans. 
I am open to discussing salary based on the responsibilities and benefits offered.
• I am flexible and open to negotiation.

• I am looking for a fair and competitive salary.

• I value the opportunity for growth and development.

• I am willing to consider other compensation factors such as benefits and bonuses.

• I am confident that we can reach a mutually beneficial agreement.
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Q9. Why should we hire you
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer support in my previous roles.

• I am highly skilled in resolving customer issues and ensuring their satisfaction.

• I possess excellent communication skills, both verbal and written, which are essential for effective customer support.

• I am empathetic and p...read more
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Q10. Im confident about my job, i give my 100℅ involvement regarding work being honest towards it.
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Q1. Where do you see yourself after 5years
Ans. 
In 5 years, I see myself as a senior customer support executive, leading a team and contributing to the company's growth.
• Leading a team of customer support executives

• Contributing to the company's growth through excellent customer service

• Continuously improving my skills and knowledge in customer support

• Building strong relationships with customers and ensuring their satisfaction

• Taking on additional responsibilities and c...read more
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Q1. Tell me about your self
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Q2. What you know about sutherland
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Online test, where needed to type an email

Q1. Regarding customer queries
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Q2. Regarding my experience with previous company
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What is an essential need of a cu stomer?

How should one treat a customer?