30+ Hewlett Packard Enterprise Technical Support Engineer Interview Questions & Answers | Complete Prep Guide 2025

Top Hewlett Packard Enterprise Technical Support Engineer Interview Questions and Answers

Q1. how to deal with blue screen issue

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Q2. What do you mean by BSOD? How will you resolve it?

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Q3. what is black screen of death

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Hewlett Packard Enterprise Technical Support Engineer Interview Experiences

8 interviews found

Technical Support Engineer Interview Questions & Answers

Anonymous

posted on 6 Oct 2023

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

View all Resume tips

Round 2 - HR

(3 Questions)

Q1. Tell me about yourself.

Add your answer

Q2. Walk us through your resume, about the projects that I've done in my college.

Add your answer

Q3. Why do you want to work with HP?

Add your answer

Round 3 - Technical

(3 Questions)

Q1. What do you mean by BSOD? How will you resolve it?

Ans.

BSOD stands for Blue Screen of Death. It is a Windows operating system error screen that appears when a system error occurs.

BSOD is a stop error screen that appears when the Windows operating system encounters a critical error that it cannot recover from.
To resolve a BSOD, you can try restarting the computer, checking for hardware or software issues, updating drivers, running system diagnostics, or restoring the system...

Answered by AI

Add your answer

Q2. What is a driver? What is an OS?

Ans.

A driver is a software component that allows the operating system to communicate with hardware devices. An OS (Operating System) is the software that manages computer hardware and software resources.

A driver is a program that enables communication between the operating system and hardware devices.
Drivers are essential for the proper functioning of hardware components such as printers, graphics cards, and network adapte...

Answered by AI

Add your answer

Q3. Difference between Ssd and Hdd, wifi and Lan

Ans.

SSD is faster and more durable than HDD, while WiFi is wireless and LAN is wired.

SSD uses flash memory for storage, while HDD uses spinning disks
SSD has faster read/write speeds and is more durable than HDD
WiFi allows wireless internet connection, while LAN requires a wired connection
WiFi is convenient for mobile devices, while LAN provides faster and more stable connection

Answered by AI

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Skills evaluated in this interview

Technical Support Engineer Interview Questions & Answers

Anonymous

posted on 1 Nov 2023

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.

View all Resume tips

Round 2 - Aptitude Test

On Mettle platform test was taken, Duration was 1hr 15min, aptitude and mathematical questions was there

Round 3 - Technical

(2 Questions)

Q1. Basic interview questions was asked related to our stream and on projects in resume.

Add your answer

Q2. Introduction What is project and your roll in that Certifications details

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Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic concepts and resume

Technical Support Engineer Interview Questions & Answers

Anonymous

posted on 5 Aug 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Approached by Company and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all Resume tips

Round 2 - Getting to know

(2 Questions)

Q1. Name , education, experience, etc. why this field cause you’re from a diff background, etc

Add your answer

Q2. Tech related stuff , how to help cu , how to deal with angry cu, etc

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Interview Preparation Tips

Interview preparation tips for other job seekers - If you’re up for monotonous desk job on loop , can handle pressure and pick calls as much then it’s ok. Else just don’t join in

Technical Support Engineer Interview Questions & Answers

Anonymous

posted on 21 Dec 2022

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. Types of disks scsi sata Tape drives

Ans.

SCSI, SATA, and tape drives are types of disks used for storage.

SCSI (Small Computer System Interface) is a high-performance interface used for connecting devices like hard drives, CD/DVD drives, and tape drives.
SATA (Serial Advanced Technology Attachment) is a newer interface used for connecting hard drives and solid-state drives.
Tape drives use magnetic tape to store data and are often used for backup and archival pu...

Answered by AI

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Round 3 - HR

(1 Question)

Q1. Salary discussion and information about the profile

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Interview Preparation Tips

Interview preparation tips for other job seekers - Nice experience/ process. No trouble in the process

Skills evaluated in this interview

Technical Support Engineer Interview Questions & Answers

Anonymous

posted on 23 Feb 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - Technical

(5 Questions)

Q1. What is Raid and types of Raid

Ans.

RAID stands for Redundant Array of Independent Disks. It is a data storage virtualization technology that combines multiple physical disk drive components into one or more logical units for the purposes of data redundancy, performance improvement, or both.

RAID 0: Striping without parity or mirroring, offers increased performance but no fault tolerance.
RAID 1: Mirroring without parity or striping, offers fault tolerance...

Answered by AI

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Q2. What are DIMMS and its types.

Ans.

DIMMS stands for Dual In-line Memory Modules. They are used in computers for storing and retrieving data.

DIMMS are a type of memory module used in computers.
There are different types of DIMMS such as DDR, DDR2, DDR3, and DDR4.
DIMMS are inserted into the motherboard slots to provide additional memory for the system.
They are faster and more efficient than single in-line memory modules (SIMMs).

Answered by AI

Add your answer

Q3. What are Bsod, Psod and Rsod.

Ans.

Bsod, Psod and Rsod are types of screen errors that occur on different devices.

Bsod stands for Blue Screen of Death and is a common error on Windows computers.
Psod stands for Purple Screen of Death and is a common error on VMware ESXi servers.
Rsod stands for Red Screen of Death and is a common error on PlayStation consoles.

Answered by AI

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Q4. What is SSD, HDD, Nvme and M.2

Ans.

SSD, HDD, Nvme, and M.2 are different types of storage devices used in computers.

SSD stands for Solid State Drive and uses flash memory to store data.
HDD stands for Hard Disk Drive and uses spinning disks to store data.
NVMe (Non-Volatile Memory Express) is a protocol designed for fast storage devices like SSDs.
M.2 is a form factor for SSDs that connects directly to the motherboard for faster data transfer.

Answered by AI

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Q5. SATA, PATA, ATA.

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Skills evaluated in this interview

Get interview-ready with Top Hewlett Packard Enterprise Interview Questions

Technical Support Engineer Interview Questions & Answers

Anonymous

posted on 26 Dec 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Approached by Company and was interviewed before Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.

View all Resume tips

Round 2 - Technical

(1 Question)

Q1. Based on your core

Add your answer

Round 3 - HR

(1 Question)

Q1. Communication skills

Add your answer

Technical Support Engineer Interview Questions & Answers

sʀɪ ʜᴀʀsʜᴀ

posted on 8 May 2022

I applied via Recruitment Consulltant and was interviewed in Nov 2021. There were 3 interview rounds.

Round 1 - Aptitude Test

Technical questions for desktop laptops and printers and network

Round 2 - One-on-one

(1 Question)

Q1. Y this company Wats ur motivation to continue at this job Y

Add your answer

Round 3 - HR

(1 Question)

Q1. Salary negotiation round

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Interview Preparation Tips

Interview preparation tips for other job seekers - The company HP is amazing but the vendors handling the CW employees are totally BS.. PLZ DONT JOIN AS AN CW EMP INTO HP Especially MPHASIS PVT LTD

Technical Support Engineer Interview Questions & Answers

Anonymous

posted on 8 Dec 2017

Interview Questionnaire

12 Questions

Q1. Tell us about yourself

Ans.

I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

5 years of experience in technical support
Skilled in troubleshooting hardware and software issues
Strong communication and problem-solving skills

Answered by AI

Add your answer

Q2. Why are you interested in working with hp as technical support engineer

Ans.

I am interested in working with HP as a technical support engineer because of their reputation for innovation and commitment to customer satisfaction.

I admire HP's track record of developing cutting-edge technology solutions
I am impressed by HP's dedication to providing excellent customer support
I believe working at HP will allow me to grow and develop my technical skills

Answered by AI

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Q3. Flexibility with rotational shifts

Ans.

Flexibility with rotational shifts is essential for a Technical Support Engineer.

Demonstrate your willingness to work different shifts, including nights and weekends.
Highlight your ability to adapt to changing schedules and prioritize tasks accordingly.
Provide examples of times when you successfully managed rotational shifts in previous roles.
Emphasize your commitment to maintaining a high level of customer service reg...

Answered by AI

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Q4. Technical questions

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Q5. Asked about previous experience

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Q6. Talk about yourself for 5mins

Ans.

I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

I have a Bachelor's degree in Computer Science
Proficient in diagnosing and resolving technical issues
Skilled in customer service and communication
Experience with ticketing systems like Zendesk and Jira
Familiar with networking concepts and protocols

Answered by AI

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Q7. Flexibility with night shifts

Ans.

I am flexible with night shifts and have prior experience working during those hours.

I have no issues with working night shifts and can adjust my schedule accordingly.
I have previously worked night shifts in my previous role as a Technical Support Engineer.
I understand the importance of providing support during non-traditional hours and I am willing to do so.
I am accustomed to working in a 24/7 support environment and

Answered by AI

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Q8. Discussed salary

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Q9. Discussed about work process

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Q10. What is black screen of death

Ans.

The black screen of death refers to a computer or device screen that remains black and unresponsive.

It is similar to the blue screen of death (BSOD) in Windows systems.
It can occur due to various reasons such as hardware or software issues.
Common causes include graphics card problems, driver conflicts, or system crashes.
It can be resolved by troubleshooting hardware components, updating drivers, or performing system re...

Answered by AI

Add your answer

Q11. How to deal with blue screen issue

Ans.

To deal with a blue screen issue, start by identifying the cause and then troubleshoot accordingly.

Check for recently installed hardware or software
Update drivers and operating system
Scan for malware or viruses
Check hardware components for issues
Perform system restore or reinstall operating system if necessary

Answered by AI

Add your answer

Q12. What is booting

Ans.

Booting is the process of starting a computer system and loading the operating system into its memory.

Booting is the initial process that occurs when a computer is turned on or restarted.
During booting, the computer's hardware is initialized, and the operating system is loaded into the computer's memory.
There are two types of booting: cold booting (starting from a completely powered-off state) and warm booting (restart...

Answered by AI

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Interview Preparation Tips

Round: Group Discussion
Experience: asked to talk about love

Round: Resume Shortlist
Experience: technical knowledge , percentage criteria , flexibility with shifts and communication skills

Skills evaluated in this interview

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I applied via Campus Placement and was interviewed before Feb 2020. There were 4 interview rounds.

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Interview Preparation Tips

Interview preparation tips for other job seekers - You should be true to what you are putting before the interviewer . Try to put your ideas Add something you did well in your career like in projects /research which you know very well and versed in concepts about it for open interview so that interviewer can get bandwidth where he can ask questions from. This is simply a key .

Hewlett Packard Enterprise Interview FAQs

How many rounds are there in Hewlett Packard Enterprise Technical Support Engineer interview?

Hewlett Packard Enterprise interview process usually has 2-3 rounds. The most common rounds in the Hewlett Packard Enterprise interview process are Resume Shortlist, HR and Technical.

How to prepare for Hewlett Packard Enterprise Technical Support Engineer interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Hewlett Packard Enterprise. The most common topics and skills that interviewers at Hewlett Packard Enterprise expect are Disaster Recovery, Incident management, Linux, Presales and Remote Support.

What are the top questions asked in Hewlett Packard Enterprise Technical Support Engineer interview?

Some of the top questions asked at the Hewlett Packard Enterprise Technical Support Engineer interview -

how to deal with blue screen is...read more
What do you mean by BSOD? How will you resolve ...read more
what is black screen of de...read more

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Hewlett Packard Enterprise Technical Support Engineer Salary

based on 881 salaries

₹1.8 L/yr - ₹7.5 L/yr

8% less than the average Technical Support Engineer Salary in India

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