10+ Hewlett Packard Enterprise Technical Support Engineer Interview Questions and Answers

To deal with a blue screen issue, start by identifying the cause and then troubleshoot accordingly.

• Check for recently installed hardware or software

• Update drivers and operating system

• Scan for malware or viruses

• Check hardware components for issues

• Perform system restore or reinstall operating system if necessary

BSOD stands for Blue Screen of Death. It is a Windows operating system error screen that appears when a system error occurs.

• BSOD is a stop error screen that appears when the Windows operating system encounters a critical error that it cannot recover from.

• To resolve a BSOD, you can try restarting the computer, checking for hardware or software issues, updating drivers, running system diagnostics, or restoring the system to a previous state.

• Examples of BSOD errors include DRIVE...read more

The black screen of death refers to a computer or device screen that remains black and unresponsive.

• It is similar to the blue screen of death (BSOD) in Windows systems.

• It can occur due to various reasons such as hardware or software issues.

• Common causes include graphics card problems, driver conflicts, or system crashes.

• It can be resolved by troubleshooting hardware components, updating drivers, or performing system repairs.

• Examples: Black screen on startup, black screen afte...read more

Flexibility with rotational shifts is essential for a Technical Support Engineer.

• Demonstrate your willingness to work different shifts, including nights and weekends.

• Highlight your ability to adapt to changing schedules and prioritize tasks accordingly.

• Provide examples of times when you successfully managed rotational shifts in previous roles.

• Emphasize your commitment to maintaining a high level of customer service regardless of the shift.

• Discuss any strategies you have for m...read more

A driver is a software component that allows the operating system to communicate with hardware devices. An OS (Operating System) is the software that manages computer hardware and software resources.

• A driver is a program that enables communication between the operating system and hardware devices.

• Drivers are essential for the proper functioning of hardware components such as printers, graphics cards, and network adapters.

• An operating system (OS) is the software that manages c...read more

SSD is faster and more durable than HDD, while WiFi is wireless and LAN is wired.

• SSD uses flash memory for storage, while HDD uses spinning disks

• SSD has faster read/write speeds and is more durable than HDD

• WiFi allows wireless internet connection, while LAN requires a wired connection

• WiFi is convenient for mobile devices, while LAN provides faster and more stable connection

Booting is the process of starting a computer system and loading the operating system into its memory.

• Booting is the initial process that occurs when a computer is turned on or restarted.

• During booting, the computer's hardware is initialized, and the operating system is loaded into the computer's memory.

• There are two types of booting: cold booting (starting from a completely powered-off state) and warm booting (restarting without powering off).

• The booting process involves sev...read more

RAID stands for Redundant Array of Independent Disks. It is a data storage virtualization technology that combines multiple physical disk drive components into one or more logical units for the purposes of data redundancy, performance improvement, or both.

• RAID 0: Striping without parity or mirroring, offers increased performance but no fault tolerance.

• RAID 1: Mirroring without parity or striping, offers fault tolerance but no performance improvement.

• RAID 5: Striping with dist...read more

DIMMS stands for Dual In-line Memory Modules. They are used in computers for storing and retrieving data.

• DIMMS are a type of memory module used in computers.

• There are different types of DIMMS such as DDR, DDR2, DDR3, and DDR4.

• DIMMS are inserted into the motherboard slots to provide additional memory for the system.

• They are faster and more efficient than single in-line memory modules (SIMMs).

Bsod, Psod and Rsod are types of screen errors that occur on different devices.

• Bsod stands for Blue Screen of Death and is a common error on Windows computers.

• Psod stands for Purple Screen of Death and is a common error on VMware ESXi servers.

• Rsod stands for Red Screen of Death and is a common error on PlayStation consoles.

SSD, HDD, Nvme, and M.2 are different types of storage devices used in computers.

• SSD stands for Solid State Drive and uses flash memory to store data.

• HDD stands for Hard Disk Drive and uses spinning disks to store data.

• NVMe (Non-Volatile Memory Express) is a protocol designed for fast storage devices like SSDs.

• M.2 is a form factor for SSDs that connects directly to the motherboard for faster data transfer.

I am flexible with night shifts and have prior experience working during those hours.

• I have no issues with working night shifts and can adjust my schedule accordingly.

• I have previously worked night shifts in my previous role as a Technical Support Engineer.

• I understand the importance of providing support during non-traditional hours and I am willing to do so.

• I am accustomed to working in a 24/7 support environment and can handle the demands of night shifts.