Kyndryl Customer Service Associate Interview Questions and Answers

Q1. About self and ur preferences
Add your answer

Normal maths,reasoning,english

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
Answered by AI
Add your answer
Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
Answered by AI
Add your answer

It only ask about mathematical , and grammatical knowledge

Q1. Normal introduction , and looking communication skills
Add your answer

Q1. What is cx service , how can you tackle a difficult cx
Ans. 
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
• Active listening to understand the customer's concerns and needs

• Showing empathy towards the customer's situation and emotions

• Problem-solving to find a solution that meets the customer's expectations

• Effective communication to explain the resolution and ensure cust
Answered by AI
Add your answer

Q1. Discuss about any topic for 5 mins.
Ans. 
The impact of social media on mental health
• Introduction to social media and its prevalence in society

• Discuss the potential negative effects on mental health such as increased anxiety and depression

• Explore the role of cyberbullying and comparison on social media platforms

• Highlight the importance of setting boundaries and practicing self-care while using social media

• Provide tips for maintaining a healthy relationship wit
Answered by AI
Add your answer
Q2. Introduction about yourself
Ans. 
Experienced customer service professional with strong communication skills and a passion for helping others.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Strong problem-solving abilities

• Passionate about providing top-notch service to customers

• Ability to remain calm and professional in challenging situations
Answered by AI
Add your answer

All about appititube and customer service based questions like how would you deal with the customers.

Q1. All about your personal details?
Add your answer
Q2. Why sutherland?
Ans. 
Sutherland offers a supportive work environment, opportunities for growth, and a strong focus on customer satisfaction.
• Sutherland provides extensive training and development programs for employees.

• The company values diversity and inclusion in the workplace.

• Sutherland has a reputation for excellent customer service and innovative solutions.

• The company offers competitive benefits and opportunities for career advancement.
Answered by AI
Add your answer

Q1. What is customer service and what challenges have you faced in your previous organization
Add your answer

Q1. Basic introduction, company's profile.
Add your answer

AMCAT Assessment takes place

Q1. Self introduction
Add your answer
Q2. Experience and com skills
Add your answer

Q1. Tell me about yourself Why do you have gap in your resume. Explain about the process of your last company. What motivates you to work as CSA? What did you learn from yout last organization?
Add your answer

Q1. I don't know about ops.. Basically they ask the same question, its better stick with your previous answer, changing sentence will cause rejection.. Topics Demonetization Women empowerment Last weekend Dai...read more
Add your answer