Kyndryl Customer Service Associate Interview Questions and Answers

Q1. About self and ur preferences
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Normal maths,reasoning,english

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
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Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
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Aptitude test, English grammer communication

Q1. About yourself, leadership principles
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Q2. Previous experience
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Q1. Self introduction
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Q2. Experience and com skills
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Q1. What is customer service and what challenges have you faced in your previous organization
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There are question in 1st section of Verbal (easy to moderate). After clearing that a kind of Psychometric test which is just depend on you behavior or what you are. In last if you cleared all these There is versant test.

Q1. HR round. One on one discussion which is quite easy and basic Q&A e.g. About yourself, past experience, what do you know about amazon etc.
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Q2. What do you know About Customer service?
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is about meeting the needs and expectations of customers.

• It involves effective communication and problem-solving skills.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• It is important to be patient, empathetic, and courteous when dealing with cu...read more
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Impact of online games

Q1. Tell me about yourself Why do you have gap in your resume. Explain about the process of your last company. What motivates you to work as CSA? What did you learn from yout last organization?
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Q1. I don't know about ops.. Basically they ask the same question, its better stick with your previous answer, changing sentence will cause rejection.. Topics Demonetization Women empowerment Last weekend Dai...read more
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