Cogent E Services Customer Support Associate Interview Questions, Process, and Tips

Q1. Tell me about yourself tell me about your last weekend
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Q1. What is social media and advantages and disadvantages of social media ?
Ans. 
Social media is a platform for online communication and networking.
• Advantages of social media include increased connectivity and communication, access to information and resources, and opportunities for self-expression and creativity.

• Disadvantages of social media include privacy concerns, cyberbullying and online harassment, and the spread of misinformation.

• Examples of social media platforms include Facebook, Twitter,
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Q2. What is your weakness and strength?
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Q1. Firstly they asked basic tell me about yourself ?
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Q2. Why do you want to join bpo and why not your core field?
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Q3. How do you handle irrated customer?
Ans. 
Handling an irate customer requires active listening, empathy, and problem-solving skills.
• Remain calm and composed

• Listen actively and let the customer vent their frustrations

• Empathize with the customer's situation

• Apologize for any inconvenience caused

• Offer a solution or alternative options

• Follow up to ensure customer satisfaction
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Q1. Ji nothing much introduction
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Q1. Nothing much introduction
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Q2. Nothing much introduction why u want job
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Q1. What is sales.
Ans. 
Sales is the process of selling products or services to customers in exchange for money or other forms of payment.
• Sales involves identifying potential customers and persuading them to make a purchase.

• It includes building relationships with customers to encourage repeat business.

• Sales can be done through various channels such as in-person, online, or over the phone.

• Successful salespeople often have strong communication ...read more
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Q2. What is diffrent between credit card and debit card.
Ans. 
Credit cards allow you to borrow money from the bank up to a certain limit, while debit cards use funds directly from your bank account.
• Credit cards allow you to borrow money up to a certain limit, while debit cards use funds directly from your bank account.

• Credit cards charge interest on the borrowed amount, while debit cards do not incur interest as you are using your own money.

• Credit cards offer rewards and cashback...read more
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Q3. How many types of area? Ans: Generally 3 types of area 1. Prime/tier 1 2. Growth/tier 2 3. Rural/tier 3
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Q4. Some finance knowlege is good plus point. Our sales knowledge
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Find percentage.
For example: 25k ka 25 percent

Q1. How to spent last sunday.
Ans. 
Spent the day relaxing at home with family, cooking a delicious meal, and watching movies.
• Relaxed at home with family

• Cooked a delicious meal

• Watched movies
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Q2. Checking rate of interest knowledge For example:flate roi and reducing roi.
Ans. 
Flat rate of interest remains constant throughout the loan tenure, while reducing rate of interest decreases over time.
• Flat rate of interest is calculated on the initial loan amount and remains the same throughout the loan tenure.

• Reducing rate of interest is calculated on the outstanding loan balance, which decreases over time as the loan is repaid.

• Flat rate of interest is easier to understand but may end up costing mo...read more
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Q3. Most important:- Sale me this pen.
Ans. 
This pen is a high-quality writing instrument that is both stylish and reliable.
• Highlight the pen's sleek design and durability

• Emphasize the smooth writing experience it provides

• Mention any special features like a comfortable grip or quick-drying ink
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Q1. About yourself????
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Q2. Daily routine???
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Q3. Why do you want to join bpo
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Q1. Why do you want to join bpo??
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Q2. What is bpo??????
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer support, data entry, and payroll processing.

• Companies often choose to outsource these tasks to save costs and improve efficiency.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO compan...read more
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Q1. Introduce yourself
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Q1. Tell about native
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Q1. Introduce yourself
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Q2. Tell me about yesterday
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Q3. Tell me about your last birthday
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