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Cogent E Services

3.3
based on 3k Reviews

Working at Cogent E Services

Company Summary

Cogent E Services offers business process solutions that empower organizations to innovate customer engagement and optimize operations through digital transformation.

Overall Rating

3.3/5
based on 3k reviews
highly rated categories
Critically rated for

Promotions, Salary, Work satisfaction

Work Policy
Work from office
Work from office
84% employees reported
Rotational Shift
Rotational Shift
53% employees reported
Strict timing
Strict timing
51% employees reported
No travel
No travel
66% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
Job/Soft skill training
146 employees reported
Cafeteria
Cafeteria
100 employees reported
Health insurance
Health insurance
44 employees reported
Office cab/shuttle
Office cab/shuttle
17 employees reported
View all benefits

About Cogent E Services

Founded in2004 (21 yrs old)
India Employee Count10k-50k
Global Employee Count10k-50k
India HeadquartersNoida, Uttar Pradesh, India
Office Locations
--
Websitecogenteservices.com
Primary Industry
--
Are you managing Cogent E Services's employer brand? To edit company information,
claim this page for free
Cogent is a multinational business process solutions provider facilitating enterprises to redefine their functions in the digital age. Since 2004, we continue to deliver industry-specific solutions and an approach that strengthens customer relations and sets your company apart among the competition. We design and implement impeccable customer experience through analytics, digital, and automation powered with the latest technologies in the country. Count on us for measurable transformation within your operations through excellent domain expertise in human resources outsourcing solutions, contact centers, and back-office processes. We not only strive to offer value in return for the trust, but we also deliver it with each step. Cogent is the complete outsourcing partner for all day-to-day administrative and back-office undertakings.
Mission: This shared conviction and a mutual respect is what keeps the team inspired to write new success stories for their clients, every day.
Vision: TO HELP YOU BUILD FOCUSED AND SUCCESSFUL RELATIONSHIPS WITH YOUR CUSTOMERS.
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Cogent E Services Ratings

based on 3k reviews

Overall Rating

3.3/5
How AmbitionBox ratings work?
5
1k
4
569
3
473
2
240
1
690

Category Ratings

3.2

Job security

3.2

Skill development

3.1

Work-life balance

3.0

Company culture

3.0

Work satisfaction

2.9

Salary

2.9

Promotions

Cogent E Services is rated 3.3 out of 5 stars on AmbitionBox, based on 3k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Cogent E Services
based on 2.8k reviews
3.3
Rated by 778 Women
Rated 3.2 for Job security and 3.2 for Skill development
3.2
Rated by 2k Men
Rated 3.2 for Skill development and 3.1 for Job security

Work Policy at Cogent E Services

based on 399 reviews in last 6 months
Work from office
84%
Hybrid
11%
Permanent work from home
5%

Cogent E Services Reviews

Top mentions in Cogent E Services Reviews

+ 5 more

Compare Cogent E Services with Similar Companies

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Overall Rating
3.3/5
based on 3k reviews
3.9/5
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Highly Rated for
No highly rated category
Skill development
Job security
Company culture
Skill development
Work-life balance
Job security
Skill development
Work-life balance
Salary
Critically Rated for
Salary
Promotions
Company culture
Promotions
No critically rated category
No critically rated category
Primary Work Policy
Work from office
84% employees reported
Work from office
85% employees reported
Work from office
66% employees reported
Work from office
86% employees reported
Rating by Women Employees
3.3
Average
rated by 778 women
3.8
Good
rated by 4.3k women
3.7
Good
rated by 9.2k women
4.6
Excellent
rated by 6.6k women
Rating by Men Employees
3.2
Average
rated by 2k men
4.0
Good
rated by 15.2k men
4.0
Good
rated by 19.6k men
4.6
Excellent
rated by 16k men
Job security
3.2
Average
3.8
Good
3.8
Good
4.6
Excellent
View more

Cogent E Services Salaries

Cogent E Services salaries have received with an average score of 2.9 out of 5 by 3k employees.

Customer Service Associate

(931 salaries)
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₹1 L/yr - ₹4.5 L/yr

Customer Service Executive

(606 salaries)
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₹1 L/yr - ₹4.4 L/yr

Customer Care Executive

(492 salaries)
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₹1 L/yr - ₹3.6 L/yr

Team Lead

(400 salaries)
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₹1 L/yr - ₹5 L/yr

Quality Analyst

(323 salaries)
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₹1 L/yr - ₹4 L/yr

Customer Support Executive

(309 salaries)
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₹1.2 L/yr - ₹3.8 L/yr

C.S.A

(294 salaries)
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₹1 L/yr - ₹4.5 L/yr

Customer Support Associate

(265 salaries)
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₹1.4 L/yr - ₹3.8 L/yr

Team Lead Operations

(185 salaries)
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₹1.1 L/yr - ₹4.5 L/yr

BPO Executive

(183 salaries)
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₹0.8 L/yr - ₹5.3 L/yr

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Cogent E Services FAQs

When was Cogent E Services founded?
Cogent E Services was founded in 2004. The company has been operating for 21 years.
Where is the Cogent E Services headquarters located?
Cogent E Services is headquartered in Noida, Uttar Pradesh.
How many employees does Cogent E Services have in India?
Cogent E Services currently has more than 10,000+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Cogent E Services based on the number of reviews submitted on AmbitionBox.
Does Cogent E Services have good work-life balance?
Cogent E Services has a work-life balance rating of 3.1 out of 5 based on 2,900+ employee reviews on AmbitionBox. 47% employees rated Cogent E Services 3 or below, while 53% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Cogent E Services work-life balance reviews for more details
Is Cogent E Services good for career growth?
Career growth at Cogent E Services is rated as poor, with a promotions and appraisal rating of 2.9. 47% employees rated Cogent E Services 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Cogent E Services promotions/appraisals reviews for more detailed insights.
What are the cons of working in Cogent E Services?
Working at Cogent E Services does have some drawbacks that potential employees should consider. The company is poorly rated for salary & benefits, promotions / appraisal and work satisfaction, based on 2,900+ employee reviews on AmbitionBox.
Cogent E Services Overview
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