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Cogent E Services Customer Service Associate Interview Questions, Process, and Tips

Updated 23 Oct 2024

Top Cogent E Services Customer Service Associate Interview Questions and Answers

Cogent E Services Customer Service Associate Interview Experiences

20 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Normal question
Round 2 - One-on-one 

(2 Questions)

  • Q1. Normal question
  • Q2. Tell me about your self
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Self introduce and about educational qualifications.
  • Q2. About work experience how many years and is roul done on job?
  • Q3. About my strength and weakness.
  • Q4. What got learn about last work experience?
  • Ans. 

    I learned how to effectively communicate with customers and resolve their issues.

    • Developed strong communication skills

    • Learned how to handle difficult customers

    • Gained experience in problem-solving and conflict resolution

    • Improved my knowledge of the company's products and services

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn about all points before attend enterveiw. Ok
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Myself What I did Yesterday. Education details.
Round 3 - HR 

(1 Question)

  • Q1. About myself. What I did yesterday My career goals etc.
Round 4 - Client Interview 

(1 Question)

  • Q1. Asked about myself. My daily routine. My favourite sport and when did I played last time And also what happened in that sports match.
Round 5 - Trainer 

(1 Question)

  • Q1. Myself. Daily routine. Etc

Cogent E Services interview questions for designations

 Senior Customer Service Associate

 (2)

 Customer Service

 (1)

 Customer Service Associate (Csa)

 (9)

 Customer Service Executive

 (16)

 Customer Service Advisor

 (2)

 Customer Service Agent

 (1)

 Customer Service Representative

 (1)

 Customer Support Associate

 (13)

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction, expectation
Round 3 - One-on-one 

(1 Question)

  • Q1. Asking about why u want to join bpo, and tell about ur self ur last memorable day.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, be cool.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce your self
  • Q2. Sell this pen .
  • Ans. 

    This pen is not just a writing tool, but a stylish accessory that will make you stand out in any setting.

    • Highlight the sleek design and quality craftsmanship of the pen

    • Emphasize the smooth writing experience it provides

    • Mention any special features like a comfortable grip or refillable ink

    • Create a sense of urgency by mentioning limited availability or a special promotion

  • Answered by AI
Round 1 - HR 

(7 Questions)

  • Q1. Tell me about yourself.
  • Q2. What are your strengths and weaknesses?
  • Q3. Where do you see yourself in 5 years?
  • Q4. Share details of your previous job.
  • Q5. What are your salary expectations?
  • Q6. Why should we hire you?
  • Q7. Whats your Salary expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Frank and with smile on your face and be prepared what you did yesteraday ...bcz in interview they do a call interview where they ask what uou did yesterday...Normal questions are there like you are giving your intro not interview...

I applied via Walk-in and was interviewed in Oct 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What about your self
  • Ans. My name is ujjwal Agarwal I am from Bareilly, I did my graduation from Bareilly collage,then I am graduated m.com from Bareilly College
  • Answered Anonymously
  • Q2. Tell me computer shortcut keys
  • Ans. 

    Computer shortcut keys are combinations of keys that perform specific functions and tasks on a computer.

    • Shortcut keys help to increase productivity and efficiency.

    • Common shortcut keys include Ctrl+C (copy), Ctrl+V (paste), and Ctrl+Z (undo).

    • Shortcut keys vary depending on the operating system and software being used.

    • Shortcut keys can be customized or remapped to suit individual preferences.

  • Answered by AI
  • Q3. Ctrl+z= undo Ctrl+x=cut Ctrl+v=paste Ctrl+A= select all Ctrl+c=copy
  • Ans. 

    The question lists keyboard shortcuts for common actions. What do they do?

    • Ctrl+z: Undo the last action

    • Ctrl+x: Cut the selected text or item

    • Ctrl+v: Paste the copied or cut text or item

    • Ctrl+A: Select all text or items in the current document or window

    • Ctrl+c: Copy the selected text or item

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skill
And fluent English
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. You will be asked basic details about your resume, your educational qualifications if you are a fresher and a summary of your previous experience if you aren't.
  • Ans. A short summary of your personal and educational details of less than 1 minute is good. a 1.5 minute summary of your work experience will cover your experience
  • Answered Anonymously
  • Q2. A minimum amount of time you will work in the organization.
  • Ans. A answer of a minimum of one year as it will increase the weight-age of your resume will be a acceptable answer
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Cogent E Services Customer Service Associate interview:
  • confidence building tutorials
  • Clear communication
  • Microsoft Excel course
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Sep 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Speak on your favourite topic for one minute
Round 3 - HR 

(1 Question)

  • Q1. Same as in round one
Round 4 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do you want to join cogent

Cogent E Services Interview FAQs

How many rounds are there in Cogent E Services Customer Service Associate interview?
Cogent E Services interview process usually has 2-3 rounds. The most common rounds in the Cogent E Services interview process are HR, Resume Shortlist and One-on-one Round.
What are the top questions asked in Cogent E Services Customer Service Associate interview?

Some of the top questions asked at the Cogent E Services Customer Service Associate interview -

  1. Ctrl+z= undo Ctrl+x=cut Ctrl+v=paste Ctrl+A= select all Ctrl+c=c...read more
  2. Tell me computer shortcut k...read more
  3. what do you know about insura...read more
How long is the Cogent E Services Customer Service Associate interview process?

The duration of Cogent E Services Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Cogent E Services Customer Service Associate Interview Process

based on 21 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more
Cogent E Services Customer Service Associate Salary
based on 969 salaries
₹1 L/yr - ₹4.1 L/yr
22% less than the average Customer Service Associate Salary in India
View more details

Cogent E Services Customer Service Associate Reviews and Ratings

based on 304 reviews

2.9/5

Rating in categories

2.9

Skill development

2.7

Work-life balance

2.5

Salary

2.9

Job security

2.7

Company culture

2.4

Promotions

2.7

Work satisfaction

Explore 304 Reviews and Ratings
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