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I applied via Walk-in and was interviewed in Aug 2022. There were 3 interview rounds.
Cogent E Services interview questions for designations
I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.
I am comfortable in both English and Hindi.
I am fluent in both English and Hindi.
I have strong communication skills in both languages.
I can effectively communicate with clients and colleagues in English and Hindi.
I have experience in handling customer queries and resolving issues in both languages.
I am a dedicated and experienced BPO Executive with a strong track record in customer service and team management.
Over 5 years of experience in the BPO industry
Proven ability to handle high call volumes and resolve customer issues efficiently
Successfully managed a team of 20 customer service representatives
Implemented strategies to improve customer satisfaction and reduce call wait times
Proficient in using CRM software...
Yes, I have experience in BPO executive roles.
I have worked as a BPO executive for 3 years.
During my time as a BPO executive, I handled customer queries and resolved issues efficiently.
I have experience in managing a team of BPO agents and ensuring smooth operations.
I am familiar with using various BPO tools and software to enhance productivity.
I have received positive feedback from clients and colleagues for my perfor
I applied via Referral and was interviewed before Nov 2019. There was 1 interview round.
BPO telecaller is a person who makes outbound calls to customers on behalf of a company to sell products or services.
BPO telecallers work in call centers and are responsible for making outbound calls to customers.
They use scripts provided by the company to sell products or services.
They must have excellent communication skills and be able to handle objections from customers.
They should be able to work under pressure an...
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I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 3 interview rounds.
BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party service provider.
BPO is a cost-effective way for companies to outsource non-core business functions such as customer service, data entry, and accounting.
It allows companies to focus on their core competencies and improve efficiency.
BPO services can be provided onshore, nearshore, or offshore depending on t...
I applied via Referral and was interviewed before Mar 2021. There were 2 interview rounds.
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Rating in categories
Customer Service Associate
934
salaries
| ₹1 L/yr - ₹4.5 L/yr |
Customer Service Executive
606
salaries
| ₹1 L/yr - ₹4.4 L/yr |
Customer Care Executive
492
salaries
| ₹0.9 L/yr - ₹3.6 L/yr |
Team Lead
400
salaries
| ₹1 L/yr - ₹5 L/yr |
Quality Analyst
323
salaries
| ₹1 L/yr - ₹4 L/yr |
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