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Cogent E Services BPO Executive Interview Questions and Answers

Updated 27 May 2024

Cogent E Services BPO Executive Interview Experiences

7 interviews found

BPO Executive Interview Questions & Answers

user image Anonymous

posted on 27 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - HR 

(1 Question)

  • Q1. Self introduction, Abou my family and my native place.

BPO Executive Interview Questions & Answers

user image Anonymous

posted on 22 Sep 2022

I applied via Walk-in and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. Speak for one minute on any topic , which do you want
Round 3 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. How did you spend your last weekend

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare your self introduction in English
Be confident and speak clearly

BPO Executive Interview Questions Asked at Other Companies

Q1. What is BPO and why it is important for the company?
Q2. How u upsell to the same customer the same service he is using?
Q3. What is router and modem the difference?
asked in Wipro
Q4. What do you know about insurance?
Q5. What is bpo , customer service, e commerce, good qualities of cus ... read more

BPO Executive Interview Questions & Answers

user image Anonymous

posted on 21 Feb 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell me about ur self
Any topic discussion
Salary expectation
Why u join bpo

BPO Executive Interview Questions & Answers

user image Anonymous

posted on 31 Jan 2021

Interview Questionnaire 

1 Question

  • Q1. What is costumer service

Cogent E Services interview questions for designations

 BPO job

 (1)

 Bpo Process Associate

 (2)

 Team Lead Operations

 (2)

 Quality Advisor

 (1)

 Team Leader Quality

 (1)

 B.P.O

 (1)

 Executive

 (3)

 MIS Executive

 (3)

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. First question- are you comfortable English or hindi?
  • Ans. 

    I am comfortable in both English and Hindi.

    • I am fluent in both English and Hindi.

    • I have strong communication skills in both languages.

    • I can effectively communicate with clients and colleagues in English and Hindi.

    • I have experience in handling customer queries and resolving issues in both languages.

  • Answered by AI
  • Q2. Tell me about yourself?
  • Ans. 

    I am a dedicated and experienced BPO Executive with a strong track record in customer service and team management.

    • Over 5 years of experience in the BPO industry

    • Proven ability to handle high call volumes and resolve customer issues efficiently

    • Successfully managed a team of 20 customer service representatives

    • Implemented strategies to improve customer satisfaction and reduce call wait times

    • Proficient in using CRM software...

  • Answered by AI
  • Q3. Do you have experience..
  • Ans. 

    Yes, I have experience in BPO executive roles.

    • I have worked as a BPO executive for 3 years.

    • During my time as a BPO executive, I handled customer queries and resolved issues efficiently.

    • I have experience in managing a team of BPO agents and ensuring smooth operations.

    • I am familiar with using various BPO tools and software to enhance productivity.

    • I have received positive feedback from clients and colleagues for my perfor

  • Answered by AI
  • Q4. Salary discussion...

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview timing should never be afraid,I should be confident and answer whatever questions you ask, I am so confident, if I do not tell then I should move forward 😊

BPO Executive Interview Questions & Answers

user image Anonymous

posted on 16 Nov 2020

I applied via Referral and was interviewed before Nov 2019. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Banking sector
  • Q2. Self introduction
  • Q3. If I know anything about BPO telecaller
  • Ans. 

    BPO telecaller is a person who makes outbound calls to customers on behalf of a company to sell products or services.

    • BPO telecallers work in call centers and are responsible for making outbound calls to customers.

    • They use scripts provided by the company to sell products or services.

    • They must have excellent communication skills and be able to handle objections from customers.

    • They should be able to work under pressure an...

  • Answered by AI
  • Q4. Qualification

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving self introduction confidentally talk about yourself whatever it is about your qualification, previous company, college, your hobby, about the city you live in and yeah Topic is yours so try to give as much as right information about it.

BPO Executive Interview Questions & Answers

user image Anonymous

posted on 17 May 2017

Interview Questionnaire 

1 Question

  • Q1. He asked me some couple of questions ?

Interview Preparation Tips

Round: Resume Shortlist
Experience: Ntg much my resume got selected .
Tips: Mention abt urself

Round: HR Interview
Experience: Ntg much my resume got selected .
Tips: Mention abt urself

College Name: Aibm

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. U should be ready speak atleast one topic so that u can speak for 2 mnts

Interview Preparation Tips

Interview preparation tips for other job seekers - Relax ,cool n calm , take deep breath b4 move to interview cabin

Interview Questionnaire 

1 Question

  • Q1.  What is BPO
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party service provider.

    • BPO is a cost-effective way for companies to outsource non-core business functions such as customer service, data entry, and accounting.

    • It allows companies to focus on their core competencies and improve efficiency.

    • BPO services can be provided onshore, nearshore, or offshore depending on t...

  • Answered by AI

I applied via Referral and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Personal information
  • Q2. Background , Rotational shifts Hobbies
  • Ans. Family background, Night and Day shift, my hobbies
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - English fluency,Be confident ,give all the answers with full confidence to interviewer

Cogent E Services Interview FAQs

How many rounds are there in Cogent E Services BPO Executive interview?
Cogent E Services interview process usually has 2 rounds. The most common rounds in the Cogent E Services interview process are Resume Shortlist, HR and Aptitude Test.
What are the top questions asked in Cogent E Services BPO Executive interview?

Some of the top questions asked at the Cogent E Services BPO Executive interview -

  1. If I know anything about BPO telecal...read more
  2. Banking sec...read more
  3. Qualificat...read more

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Cogent E Services BPO Executive Interview Process

based on 2 interviews

1 Interview rounds

  • HR Round
View more
Cogent E Services BPO Executive Salary
based on 183 salaries
₹0.8 L/yr - ₹5.3 L/yr
7% less than the average BPO Executive Salary in India
View more details

Cogent E Services BPO Executive Reviews and Ratings

based on 64 reviews

3.4/5

Rating in categories

3.5

Skill development

3.5

Work-life balance

3.3

Salary

3.6

Job security

3.2

Company culture

3.3

Promotions

3.3

Work satisfaction

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