Cogent E Services BPO Executive Interview Questions and Answers

I am comfortable in both English and Hindi.

• I am fluent in both English and Hindi.

• I have strong communication skills in both languages.

• I can effectively communicate with clients and colleagues in English and Hindi.

• I have experience in handling customer queries and resolving issues in both languages.

I am a dedicated and experienced BPO Executive with a strong track record in customer service and team management.

• Over 5 years of experience in the BPO industry

• Proven ability to handle high call volumes and resolve customer issues efficiently

• Successfully managed a team of 20 customer service representatives

• Implemented strategies to improve customer satisfaction and reduce call wait times

• Proficient in using CRM software...read more

Yes, I have experience in BPO executive roles.

• I have worked as a BPO executive for 3 years.

• During my time as a BPO executive, I handled customer queries and resolved issues efficiently.

• I have experience in managing a team of BPO agents and ensuring smooth operations.

• I am familiar with using various BPO tools and software to enhance productivity.

• I have received positive feedback from clients and colleagues for my perfor

BPO telecaller is a person who makes outbound calls to customers on behalf of a company to sell products or services.

• BPO telecallers work in call centers and are responsible for making outbound calls to customers.

• They use scripts provided by the company to sell products or services.

• They must have excellent communication skills and be able to handle objections from customers.

• They should be able to work under pressure an...read more