Cogent E Services Customer Support Executive Interview Questions, Process, and Tips

Q1. Sales related questions
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Q2. What is sale ? How to promote a product
Ans. 
Sales is the process of selling a product or service to customers. Promoting a product involves various strategies to create awareness and generate interest.
• Sales is the act of persuading customers to purchase a product or service.

• Promoting a product involves understanding the target audience and their needs.

• Effective promotion includes creating compelling marketing messages and using various channels like advertising,...read more
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Q3. How to up sales the product? Can you explain
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To up sales of a product, focus on understanding customer needs, providing excellent customer service, and implementing effective marketing strategies.
• Identify customer needs and tailor the product to meet those needs

• Provide exceptional customer service to build trust and loyalty

• Implement targeted marketing strategies to reach potential customers

• Offer promotions, discounts, or incentives to encourage sales

• Leverage cust...read more
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Q1. Introduction and details about customer service
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Describing many things like women empowerment like topics

Q1. Final introduction and sallary related discussion
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Q1. He will just ask you random things
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Q2. What you did yesterday
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Q1. What was your last CTC
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Q2. Tell me something about your hometown
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Q1. Tell me about your self?
Ans. My name is Ashish Yadav. I am basically from Gwalior MP but currently staying Noida sector 66. I have done my 12th in commerce now I am pursing graduation b.com from Amity University Noida, I have a one year four month experience in BPO sector and I have worked with cogent e services private limited as a customer service associate. My job role is I used to attend and inbound call there and resolve customer query, req...read more
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Q2. Yesterday routine?
Ans. 
Started the day with a morning workout, followed by breakfast and then a productive day at work.
• Morning workout at the gym

• Healthy breakfast of oatmeal and fruit

• Responded to customer queries and resolved issues at work
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Q3. Any topic on delhi metro like this
Ans. 
Delhi Metro is a rapid transit system serving Delhi and its satellite cities.
• Delhi Metro is the largest and busiest metro system in India.

• It has a total network length of over 390 kilometers with 285 stations.

• The metro system operates on a mix of underground, at-grade, and elevated tracks.

• Delhi Metro has significantly reduced traffic congestion and pollution in the city.

• It offers various amenities such as free Wi-Fi, w...read more
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Q4. Processedknowledge
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Q5. Job role and responsibilities
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