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Cogent E Services Agent Interview Questions and Answers
Cogent E Services Agent Interview Experiences
5 interviews found
Anonymous
Selected
I applied via Job Portal and was interviewed in Sep 2023. There were 2 interview rounds.
(4 Questions)
- Q1. Tell me about. Yourself
- Q2. Why did You left your previous organization
- Q3. How to handle angry customer
- Ans.
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
Listen actively to understand the customer's concerns.
Empathize with the customer's emotions and show understanding.
Stay calm and avoid escalating the situation.
Apologize for any inconvenience caused, even if it wasn't your fault.
Offer solutions to address the customer's issue and make things right.
Follow up with the customer to ensure their s
- Q4. Why are you trying this company
I applied via Job Fair and was interviewed in Apr 2022. There were 4 interview rounds.
Good communication skills
(1 Question)
- Q1. Self induction with fluent English
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jul 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself? What you did yesterday?
- Q2. Tell god and bad thing about you.
(1 Question)
- Q1. What do you mean by stocks
- Ans.
Stocks are ownership shares in a company that represent a portion of its assets and earnings.
Stocks are bought and sold on stock exchanges
Investors buy stocks in the hope of making a profit
Stock prices can be affected by a variety of factors such as company performance, economic conditions, and world events
Examples of well-known stocks include Apple, Amazon, and Microsoft
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jul 2021. There were 2 interview rounds.
(1 Question)
- Q1. A brief about yourself
(1 Question)
- Q1. Tell something about the product as per your knowledge.
- Ans.
Our product is a software tool that helps businesses manage their customer relationships and improve sales.
Provides a centralized database for customer information
Automates sales processes and tracks progress
Generates reports and analytics for performance evaluation
Integrates with other business tools such as email and social media
Customizable to fit specific business needs
Interview Preparation Tips
Cogent E Services interview questions for designations
I applied via Walk-in and was interviewed before Jul 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Introduction
- Q2. About a topic for two minute
Interview Preparation Tips
Interview questions from similar companies
Chahat sharma
I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Tell me something about yourself
- Ans.
I am a highly motivated and experienced agent with a strong background in customer service and problem-solving.
I have worked in the customer service industry for over 5 years, handling various customer inquiries and resolving issues.
I am skilled in communication and have a friendly and approachable demeanor, which helps in building rapport with clients.
I am adept at multitasking and can efficiently handle multiple task...
- Q2. What is BPO and full form of BPO
- Ans.
BPO stands for Business Process Outsourcing. It refers to the practice of contracting non-core business activities to a third-party provider.
BPO involves outsourcing of non-core business activities such as customer service, data entry, and accounting to a third-party provider
It is a cost-effective way for companies to focus on their core competencies
Examples of BPO providers include Accenture, IBM, and Infosys
BPO can b...
- Q3. Tell me about your place in hindi
- Ans.
मेरा घर एक छोटा और सुंदर घर है।
मेरा घर शहर के एक शांत और सुरम्य इलाके में स्थित है।
यह एक मंदिर के पास है जिसमें दिनभर शांति और सकारात्मक ऊर्जा होती है।
मेरे घर के आस-पास बहुत सारे पेड़-पौधे हैं जो एक प्राकृतिक और हरे-भरे माहौल पैदा करते हैं।
- Q4. How do you deal with an irate customer
- Ans.
When dealing with an irate customer, it is important to remain calm, empathize with their concerns, actively listen, apologize if necessary, and find a solution to their problem.
Stay calm and composed
Listen actively and empathize with their concerns
Apologize sincerely if appropriate
Offer a solution or find a way to resolve their issue
Maintain professionalism and patience throughout the interaction
Interview Preparation Tips
I applied via Referral and was interviewed before Jun 2021. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Dec 2019. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. The will ask very simple and non related to technical question. They only check that wether you have the communication level which is in english.
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Jul 2020. There were 5 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Future goal
- Q2. Promotion
- Q3. But not get that easily
Interview Preparation Tips
I applied via Walk-in and was interviewed in Nov 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Say about your self
- Q2. Say about your locality
Interview Preparation Tips
Cogent E Services Interview FAQs
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Cogent E Services Agent Interview Process
based on 7 interviews
Interview experience
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Cogent E Services Agent Reviews and Ratings
based on 31 reviews
Rating in categories
|
Customer Service Associate
931
salaries
|  ₹1 L/yr - ₹4.5 L/yr |
|
Customer Service Executive
606
salaries
| ₹1 L/yr - ₹4.4 L/yr |
|
Customer Care Executive
492
salaries
| ₹0.9 L/yr - ₹3.6 L/yr |
|
Team Lead
400
salaries
| ₹1 L/yr - ₹5 L/yr |
|
Quality Analyst
323
salaries
| ₹1 L/yr - ₹4 L/yr |
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