10+ Cogent E Services Agent Interview Questions & Answers | Complete Prep Guide 2025

Cogent E Services Agent Interview Experiences

5 interviews found

Agent Interview Questions & Answers

Anonymous

posted on 24 Oct 2023

Interview experience

Excellent

Difficulty level

Process Duration

Less than 2 weeks

Result

Selected

I applied via Job Portal and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

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Round 2 - HR

(4 Questions)

Q1. Tell me about. Yourself

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Q2. Why did You left your previous organization

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Q3. How to handle angry customer

Ans.

Listen actively, empathize, stay calm, apologize, offer solutions, follow up.

Listen actively to understand the customer's concerns.
Empathize with the customer's emotions and show understanding.
Stay calm and avoid escalating the situation.
Apologize for any inconvenience caused, even if it wasn't your fault.
Offer solutions to address the customer's issue and make things right.
Follow up with the customer to ensure their s

Answered by AI

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Q4. Why are you trying this company

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Agent Interview Questions & Answers

Anonymous

posted on 29 May 2022

I applied via Job Fair and was interviewed in Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

Round 3 - Group Discussion

Good communication skills

Round 4 - Technical

(1 Question)

Q1. Self induction with fluent English

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should Be confidence with communication skills

Agent Interview Questions & Answers

Anonymous

posted on 14 Jul 2022

I applied via Walk-in and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - HR

(2 Questions)

Q1. Tell me about yourself? What you did yesterday?

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Q2. Tell god and bad thing about you.

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Round 2 - One-on-one

(1 Question)

Q1. What do you mean by stocks

Ans.

Stocks are ownership shares in a company that represent a portion of its assets and earnings.

Stocks are bought and sold on stock exchanges
Investors buy stocks in the hope of making a profit
Stock prices can be affected by a variety of factors such as company performance, economic conditions, and world events
Examples of well-known stocks include Apple, Amazon, and Microsoft

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Don't hesitate... Be bold, confident and truthful

Agent Interview Questions & Answers

Anonymous

posted on 14 Jul 2022

I applied via Walk-in and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - HR

(1 Question)

Q1. A brief about yourself

Add your answer

Round 2 - One-on-one

(1 Question)

Q1. Tell something about the product as per your knowledge.

Ans.

Our product is a software tool that helps businesses manage their customer relationships and improve sales.

Provides a centralized database for customer information
Automates sales processes and tracks progress
Generates reports and analytics for performance evaluation
Integrates with other business tools such as email and social media
Customizable to fit specific business needs

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and truthful. Do not hesitate

Agent Interview Questions & Answers

Anonymous

posted on 22 Jul 2021

I applied via Walk-in and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. Introduction

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Q2. About a topic for two minute

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and do the correct use of grammar.

Top trending discussions

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Interview Tips & Stories

I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you

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Interview questions from similar companies

Agent Interview Questions & Answers

TCS

Anonymous

posted on 2 Jun 2021

I applied via Naukri.com and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Why Do you want job this job

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Because I have a experience for 1 year in tech Mahindra Pvt ltd

Agent Interview Questions & Answers

Teleperformance

Anonymous

posted on 9 May 2020

I applied via Naukri.com and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. The will ask very simple and non related to technical question. They only check that wether you have the communication level which is in english.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please guys n gals dont ever join this organisation. This is the worst company in the world. They have lots have hidden norms regarding salary and work. The work culture is also worst. This Organisation is basically non employee concern. The HR dont have any responsibilty for the candidate. Is salary they deduct the employer share PF from the candidates salary. This company is not for making career. They have lots test to give before you get the joining letter. If you dont pass the test they will send to some other process interveiw.

Agent Interview Questions & Answers

Teleperformance

Anonymous

posted on 24 Jun 2020

I applied via Referral and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire

4 Questions

Q1. I have been asked several questions.

Add your answer

Q2. Tell me about yourself?

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Q3. How much comfertable you are in rotational shift?

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Q4. How

Ans.

Can you explain how you handle difficult clients?

I listen actively to their concerns
I remain calm and professional
I try to find common ground and a solution
I escalate to a supervisor if necessary

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Hello everyone
My name is Mamta from Bokaro.
In teleperformance I had an telephonic interview were I had been asked about myself and after that HR told me to tell something for 2,3 minutes. They were checking the english pronunciation only. I personally advice that be calm and answer all the Question. No need to fear on telephonic interview. If you think you cant provide the answer just say I am sorry I am unable without hesitation.
All the best and best of Luck too.

Agent Interview Questions & Answers

Teleperformance

Chahat sharma

posted on 17 Dec 2020

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire

4 Questions

Q1. Tell me something about yourself

Ans.

I am a highly motivated and experienced agent with a strong background in customer service and problem-solving.

I have worked in the customer service industry for over 5 years, handling various customer inquiries and resolving issues.
I am skilled in communication and have a friendly and approachable demeanor, which helps in building rapport with clients.
I am adept at multitasking and can efficiently handle multiple task...

Answered by AI

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Q2. What is BPO and full form of BPO

Ans.

BPO stands for Business Process Outsourcing. It refers to the practice of contracting non-core business activities to a third-party provider.

BPO involves outsourcing of non-core business activities such as customer service, data entry, and accounting to a third-party provider
It is a cost-effective way for companies to focus on their core competencies
Examples of BPO providers include Accenture, IBM, and Infosys
BPO can b...

Answered by AI

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Q3. Tell me about your place in hindi

Ans.

मेरा घर एक छोटा और सुंदर घर है।

मेरा घर शहर के एक शांत और सुरम्य इलाके में स्थित है।
यह एक मंदिर के पास है जिसमें दिनभर शांति और सकारात्मक ऊर्जा होती है।
मेरे घर के आस-पास बहुत सारे पेड़-पौधे हैं जो एक प्राकृतिक और हरे-भरे माहौल पैदा करते हैं।

Answered by AI

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Q4. How do you deal with an irate customer

Ans.

When dealing with an irate customer, it is important to remain calm, empathize with their concerns, actively listen, apologize if necessary, and find a solution to their problem.

Stay calm and composed
Listen actively and empathize with their concerns
Apologize sincerely if appropriate
Offer a solution or find a way to resolve their issue
Maintain professionalism and patience throughout the interaction

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared....have a knowledge about your company

Agent Interview Questions & Answers

Teleperformance

Anonymous

posted on 13 Jul 2021

I applied via Recruitment Consultant and was interviewed before Jul 2020. There were 5 interview rounds.

Interview Questionnaire

3 Questions

Q1. Future goal

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Q2. Promotion

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Q3. But not get that easily

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Interview Preparation Tips

Interview preparation tips for other job seekers - Need to provide the correct guidance at Time of interview no false comments gives to employees

Cogent E Services Interview FAQs

How many rounds are there in Cogent E Services Agent interview?

Cogent E Services interview process usually has 2-3 rounds. The most common rounds in the Cogent E Services interview process are HR, Resume Shortlist and One-on-one Round.

What are the top questions asked in Cogent E Services Agent interview?

Some of the top questions asked at the Cogent E Services Agent interview -

Tell something about the product as per your knowled...read more
What do you mean by sto...read more
How to handle angry custo...read more

Customer Service Associate 969 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Executive 590 salaries	₹0 L/yr - ₹0 L/yr
Customer Care Executive 469 salaries	₹0 L/yr - ₹0 L/yr
Team Lead 401 salaries	₹0 L/yr - ₹0 L/yr
Customer Support Executive 343 salaries	₹0 L/yr - ₹0 L/yr

Cogent E Services Agent Interview Questions and Answers

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