Cogent E Services Agent Interview Questions and Answers

Q1. Tell me about. Yourself
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Q2. Why did You left your previous organization
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Q3. How to handle angry customer
Ans. 
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
• Listen actively to understand the customer's concerns.

• Empathize with the customer's emotions and show understanding.

• Stay calm and avoid escalating the situation.

• Apologize for any inconvenience caused, even if it wasn't your fault.

• Offer solutions to address the customer's issue and make things right.

• Follow up with the customer to ensure their s
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Q4. Why are you trying this company
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Good communication skills

Q1. Self induction with fluent English
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Q1. Tell me about yourself? What you did yesterday?
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Q2. Tell god and bad thing about you.
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Q1. What do you mean by stocks
Ans. 
Stocks are ownership shares in a company that represent a portion of its assets and earnings.
• Stocks are bought and sold on stock exchanges

• Investors buy stocks in the hope of making a profit

• Stock prices can be affected by a variety of factors such as company performance, economic conditions, and world events

• Examples of well-known stocks include Apple, Amazon, and Microsoft
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Q1. A brief about yourself
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Q1. Tell something about the product as per your knowledge.
Ans. 
Our product is a software tool that helps businesses manage their customer relationships and improve sales.
• Provides a centralized database for customer information

• Automates sales processes and tracks progress

• Generates reports and analytics for performance evaluation

• Integrates with other business tools such as email and social media

• Customizable to fit specific business needs
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