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I applied via Job Portal and was interviewed in Sep 2023. There were 2 interview rounds.
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
Listen actively to understand the customer's concerns.
Empathize with the customer's emotions and show understanding.
Stay calm and avoid escalating the situation.
Apologize for any inconvenience caused, even if it wasn't your fault.
Offer solutions to address the customer's issue and make things right.
Follow up with the customer to ensure their s
I applied via Job Fair and was interviewed in Apr 2022. There were 4 interview rounds.
Good communication skills
I applied via Walk-in and was interviewed before Jul 2021. There were 2 interview rounds.
Stocks are ownership shares in a company that represent a portion of its assets and earnings.
Stocks are bought and sold on stock exchanges
Investors buy stocks in the hope of making a profit
Stock prices can be affected by a variety of factors such as company performance, economic conditions, and world events
Examples of well-known stocks include Apple, Amazon, and Microsoft
I applied via Walk-in and was interviewed before Jul 2021. There were 2 interview rounds.
Our product is a software tool that helps businesses manage their customer relationships and improve sales.
Provides a centralized database for customer information
Automates sales processes and tracks progress
Generates reports and analytics for performance evaluation
Integrates with other business tools such as email and social media
Customizable to fit specific business needs
Cogent E Services interview questions for designations
I applied via Walk-in and was interviewed before Jul 2020. There was 1 interview round.
Top trending discussions
I applied via Naukri.com and was interviewed before Jun 2020. There was 1 interview round.
I applied via Naukri.com and was interviewed in Dec 2019. There was 1 interview round.
I applied via Referral and was interviewed in Dec 2019. There was 1 interview round.
Can you explain how you handle difficult clients?
I listen actively to their concerns
I remain calm and professional
I try to find common ground and a solution
I escalate to a supervisor if necessary
I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.
I am a highly motivated and experienced agent with a strong background in customer service and problem-solving.
I have worked in the customer service industry for over 5 years, handling various customer inquiries and resolving issues.
I am skilled in communication and have a friendly and approachable demeanor, which helps in building rapport with clients.
I am adept at multitasking and can efficiently handle multiple task...
BPO stands for Business Process Outsourcing. It refers to the practice of contracting non-core business activities to a third-party provider.
BPO involves outsourcing of non-core business activities such as customer service, data entry, and accounting to a third-party provider
It is a cost-effective way for companies to focus on their core competencies
Examples of BPO providers include Accenture, IBM, and Infosys
BPO can b...
मेरा घर एक छोटा और सुंदर घर है।
मेरा घर शहर के एक शांत और सुरम्य इलाके में स्थित है।
यह एक मंदिर के पास है जिसमें दिनभर शांति और सकारात्मक ऊर्जा होती है।
मेरे घर के आस-पास बहुत सारे पेड़-पौधे हैं जो एक प्राकृतिक और हरे-भरे माहौल पैदा करते हैं।
When dealing with an irate customer, it is important to remain calm, empathize with their concerns, actively listen, apologize if necessary, and find a solution to their problem.
Stay calm and composed
Listen actively and empathize with their concerns
Apologize sincerely if appropriate
Offer a solution or find a way to resolve their issue
Maintain professionalism and patience throughout the interaction
I applied via Recruitment Consultant and was interviewed before Jul 2020. There were 5 interview rounds.
based on 7 interviews
Interview experience
based on 31 reviews
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