Cogent E Services Assistant Manager Operations Interview Questions and Answers

Q1. What do you know about BPO Operation
Ans. 
BPO Operations refer to the process of outsourcing business functions to third-party service providers.
• BPO stands for Business Process Outsourcing

• It involves outsourcing non-core business functions such as customer service, data entry, and back-office operations

• BPO operations are typically located in countries with lower labor costs, such as India and the Philippines

• BPO services can be provided onshore, nearshore, or o...read more
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Q2. How would you manage high AHT
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Q1. What can you tell me about xlookup function?
Ans. 
xlookup is a function in Excel that allows you to search for a value in a table and return a corresponding value in the same row.
• xlookup is a newer function in Excel that replaces vlookup and hlookup

• It can search for values both horizontally and vertically

• It can return exact matches, approximate matches, and even return values from a range of cells

• It is a more flexible and powerful function than vlookup and hlookup
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Q2. Power BI visualisation
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Q3. Change management and an example
Ans. 
Change management involves planning, implementing, and monitoring changes to improve organizational effectiveness.
• Identify the need for change

• Develop a plan for change

• Communicate the change to stakeholders

• Implement the change

• Monitor and evaluate the change

• Example: Implementing a new software system to improve efficiency
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Q4. Conflict resolution and an example
Ans. 
Conflict resolution involves identifying and addressing disagreements or disputes in a constructive manner.
• Listen actively to both parties involved

• Identify the root cause of the conflict

• Propose potential solutions and negotiate a compromise

• Follow up to ensure the resolution is effective

• Example: Resolving a disagreement between two team members over project responsibilities by clarifying roles and setting clear expectat
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Q1. About yourself (self intro)
Ans. Start from currently wot u r doing and how relevant it is to the position you are applying for. Then your achievements
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Q2. Focus on wot u r doing currently that aligns with applied role
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Q3. Stress management and conflict resolution
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Q4. Interviewers are looking for deeper details when they ask a question. If you are smart enough, you can focus and guide the interviewer to ask questions you want. For tat, practice and interview yourself or...read more
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Q5. An interview is similar to an advertisement for a product. As an advertisement always focus on the products best features, guide the interviewer's attention to the best version of you tat is suitable for t...read more
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Q1. Why are you looking for a change?
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Q2. What are your strengths and weaknesses?
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Q3. Share details of your previous job.
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Q4. Tell me about yourself.
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Q1. Your entire skull set and past work experience
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Q1. What are your salary expectations?
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Q1. Self introduction
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Q2. Previous roles and responsibilities
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Q3. Previous salary and salary expectations
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Q1. Self introduction
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Q2. Previous roles and responsibilities
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Q3. People management
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Q4. Attrition and shrinkage control
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Q5. CSAT calculation
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Q6. As a Assistant manager what will you do to improve the performance
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Q1. Self introduction
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Q2. Attrition and Shrinkage control
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Q3. People management
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Be ready with full preparations of aptitude tests.

Q1. There could be more rounds such as math and IQ test post which hr round.
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Q1. Why do you want to relocate
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Q2. How can you add value to your job
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