Cogent E Services Interview Questions, Process, and Tips

Q1. Can you tell me about yourself?
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Q2. Can you describe your previous professional experience?
Ans. 
I have over 5 years of experience in customer support roles, handling inquiries, resolving issues, and providing excellent service.
• Managed a team of customer support representatives to ensure timely and effective resolution of customer issues

• Utilized CRM software to track customer interactions and maintain accurate records

• Implemented new customer service strategies to improve overall customer satisfaction

• Handled escala...read more
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Q1. Can you tell me yourself?
Ans. 
I am a software developer with 5 years of experience in Java, Python, and SQL.
• 5 years of experience in Java, Python, and SQL

• Worked on developing web applications using Java Spring framework

• Proficient in database management with SQL
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Q2. What do you know our company
Ans. 
Your company is a leading software development firm specializing in creating innovative solutions for various industries.
• Your company has a strong reputation for delivering high-quality software products.

• You have a diverse portfolio of clients from different industries.

• Your company values innovation and creativity in software development.

• Your team is known for their expertise in cutting-edge technologies like AI and bl...read more
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Q3. How did you hear about this role?
Ans. 
I found the role through a job posting on LinkedIn.
• Saw job posting on LinkedIn

• Applied through company website

• Referred by a friend who works at the company
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Q4. What are your greatest strength and weekness?
Ans. 
My greatest strength is my problem-solving skills and attention to detail. My weakness is that I can be overly critical of my own work.
• Strength: Strong problem-solving skills - I enjoy tackling complex issues and finding creative solutions.

• Strength: Attention to detail - I take pride in producing high-quality work and ensuring accuracy.

• Weakness: Overly critical of my own work - I sometimes struggle to recognize when a ...read more
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Q5. Do you have any questions for me ?
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Q1. Can you provide a self-introduction?
Ans. 
Enthusiastic customer onboarding specialist with a passion for enhancing user experiences and driving customer satisfaction.
• Background in customer service with over 3 years of experience in onboarding processes.

• Skilled in creating engaging onboarding materials, such as tutorials and FAQs, to assist new users.

• Proficient in using CRM tools to track customer interactions and ensure a smooth onboarding journey.

• Strong commu...read more
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Q2. Good communication skills
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Q1. About your self
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Q2. About your experience
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Q1. Check your technical skills
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Q2. Check your typing speed
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Q1. Ctc expectation
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Q1. None of the folks for you
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Q2. None of the following
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Q1. First they Ask my skills
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Q2. Then they ask my hobbies and experience
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