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Cogent E Services Customer Support Associate Interview Questions, Process, and Tips
Updated
26 Nov 2024
Top Cogent E Services Customer Support Associate Interview Questions and Answers
- Q1. Suppose you have written quick learner in your strength , What do you mean by quick learner?
- Q2. what is social media and advantages and disadvantages of social media ?
- Q3. What do you know about customer service?
11 Cogent E Services Customer Support Associate Interview Experiences
46 questions found
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Popular
Anonymous
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Not Selected
I applied via Referral and was interviewed in Aug 2023.
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (5 Questions)
- Q1. 1. Tell me about yourself
2. Family background details
3. Do you have any work experience Add Answer
- Q2. What do you know about customer service? View Answers (1)
- Q3. How would you handle tough and angry customer? Add Answer
- Q4. Why you left your previous job? Add Answer
- Q5. Why there is career gap in your resume? View Answers (1)
3
Behavioral Round (1 Question)
- Q1. Same as HR round + speak 1-3 minute on the topic of given by OM. Add Answer
4
Client Interview Round (2 Questions)
- Q1. They ask about in-depth details what you've written in your resume. Add Answer
- Q2. Suppose you have written quick learner in your strength , What do you mean by quick learner? View Answers (1)
5
HR Round (1 Question)
- Q1. Salary discussion and Negotiation . Add Answer
Interview Preparation Tips
Topics to prepare for Cogent E Services Customer Support Associate interview:
- BFSI
- Customer Service
- bpo
Interview experience
Average
Difficulty level
Easy
Duration
-
Result
-
I applied via Job Portal
2 Interview Rounds
1
HR Round (3 Questions)
- Q1. 1. Tell me about yourself. Add Answer
- Q2. 2. Share your experience of Bengaluru. Add Answer
- Q3. 3. Other basic question about my resume. Add Answer
2
One-on-one Round (3 Questions)
- Q1. 1. What is BPO View Answers (1)
- Q2. 2. Why we should hire you Add Answer
- Q3. What is your salary expectation Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - You just need to answer questions with confidence.
Get interview-ready with top interview questions
Imran Hussain
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2023.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
HR Round (2 Questions)
- Q1. About your profile and experiance. View Answers (1)
- Q2. About the overall experiance and job roles. View Answers (1)
3
One-on-one Round (3 Questions)
- Q1. About your profile and experience. View Answers (1)
- Q2. About your job roles, achievements and skills. Add Answer
- Q3. Explain your pervious job roles and responsibilities, your achievements, your skills and contributions. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be good at communication, have a moderate and clear rate of speech. Be confident, and be calm, have a smile and give your best l. ☺👍 #allthebest
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Jul 2023.
3 Interview Rounds
1
HR Round (1 Question)
- Q1. Tell me about yourself
tell me about your last weekend Add Answer
2
HR Round (2 Questions)
- Q1. What is social media and advantages and disadvantages of social media ? View Answers (1)
- Q2. What is your weakness and strength? Add Answer
3
Client Interview Round (3 Questions)
- Q1. Firstly they asked basic tell me about yourself ? Add Answer
- Q2. Why do you want to join bpo and why not your core field? Add Answer
- Q3. How do you handle irrated customer? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - be confident make sure your communication skills is good , they only seek your english fluency.
Cogent E Services interview questions for designations
Interview experience
Bad
Difficulty level
-
Duration
-
Result
Selected
2 Interview Rounds
1
HR Round (1 Question)
- Q1. Ji nothing much introduction Add Answer
2
HR Round (2 Questions)
- Q1. Nothing much introduction Add Answer
- Q2. Nothing much introduction why u want job Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Please don't join and suffer
Ankur
Interview experience
Poor
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
HR Round (3 Questions)
- Q1. About yourself???? Add Answer
- Q2. Daily routine??? Add Answer
- Q3. Why do you want to join bpo Add Answer
3
HR Round (2 Questions)
- Q1. Why do you want to join bpo?? Add Answer
- Q2. What is bpo?????? View Answers (1)
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Nov 2023.
2 Interview Rounds
1
HR Round (1 Question)
- Q1. Introduce yourself Add Answer
2
One-on-one Round (1 Question)
- Q1. Tell about native Add Answer
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Apr 2023.
1 Interview Round
1
HR Round (3 Questions)
- Q1. Introduce yourself Add Answer
- Q2. Tell me about yesterday Add Answer
- Q3. Tell me about your last birthday Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2023.
1 Interview Round
1
HR Round (3 Questions)
- Q1. What is a BPO? & what is customer support? View Answers (1)
- Q2. What is the role of a customer support associate? View Answers (1)
- Q3. What is a bank? View Answers (1)
Interview experience
Average
Difficulty level
Moderate
Duration
4-6 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before Sep 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2
One-on-one Round (2 Questions)
- Q1. Introduction to your self Add Answer
- Q2. Just a minute section on selected topics Add Answer
I applied via Referral and was interviewed before Apr 2021.
1 Interview Round
1
HR Round (2 Questions)
- Q1. Tell me about yourself. Add Answer
- Q2. No questions asked if you are friends with someone in the company you will get a job easily Add Answer
Interview Preparation Tips
Topics to prepare for Cogent E Services Customer Support Associate interview:
- Current Affairs
Top trending discussions
View All
Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about Cogent E Services?
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Cogent E Services Interview FAQs
How many rounds are there in Cogent E Services Customer Support Associate interview?
Cogent E Services interview process usually has 2-3 rounds. The most common rounds in the Cogent E Services interview process are HR, Resume Shortlist and One-on-one Round.
What are the top questions asked in Cogent E Services Customer Support Associate interview?
Some of the top questions asked at the Cogent E Services Customer Support Associate interview -
How long is the Cogent E Services Customer Support Associate interview process?
The duration of Cogent E Services Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Cogent E Services Interviews By Designations
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Interview Questions for Popular Designations
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Interview Process at Cogent E Services Customer Support Associate
based on 6 interviews in last 1 year
1 Interview rounds
- HR Round
View more
People are getting interviews through
based on 9 Cogent E Services interviews
WalkIn
Referral
Job Portal
33%
22%
11%
34% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Customer Support Associate Interview Questions from Similar Companies
Fast track your campus placements
16%
less
than the average Customer Support Associate Salary in India
View more details
Cogent E Services Customer Support Associate Reviews and Ratings
based on 69 reviews
Rating in categories
|
Customer Service Associate
902
salaries
|  ₹1 L/yr - ₹4.1 L/yr |
|
Customer Service Executive
585
salaries
| ₹1 L/yr - ₹4.4 L/yr |
|
Customer Care Executive
509
salaries
| ₹0.7 L/yr - ₹3.6 L/yr |
|
Team Lead
389
salaries
| ₹1 L/yr - ₹4.6 L/yr |
|
Customer Support Executive
345
salaries
| ₹1.1 L/yr - ₹3.6 L/yr |
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