Cogent E Services Customer Support Associate Interview Questions, Process, and Tips

BPO stands for Business Process Outsourcing. It refers to the practice of contracting specific business processes to a third-party service provider.

• BPO involves outsourcing non-core business functions to external vendors.

• It helps companies reduce costs, improve efficiency, and focus on core competencies.

• Examples of BPO services include customer support, technical support, data entry, and payroll processing.

A customer support associate is responsible for providing assistance and resolving issues for customers.

• Assisting customers with inquiries, complaints, and technical issues

• Resolving customer problems by providing appropriate solutions

• Maintaining a high level of professionalism and customer satisfaction

• Documenting customer interactions and providing feedback to improve processes

• Collaborating with other teams to address ...read more

A bank is a financial institution that provides various services such as accepting deposits, lending money, and offering investment products.

• Banks accept deposits from individuals and businesses, allowing them to safely store their money.

• Banks provide loans and credit to individuals and businesses, helping them finance their needs.

• Banks offer various financial products and services, such as checking and savings account...read more