Upload Button Icon Add office photos

Filter interviews by

Cogent E Services Customer Service Executive Interview Questions and Answers

Updated 25 Jul 2024

Cogent E Services Customer Service Executive Interview Experiences

16 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your hobby
  • Ans. 

    My hobby is photography, capturing moments and telling stories through images.

    • I enjoy exploring different locations to find unique shots

    • I love experimenting with different lighting techniques

    • I often participate in photography contests and exhibitions

  • Answered by AI
  • Q2. Why I hire you
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer issues efficiently.

    • Extensive experience in customer service roles

    • Excellent communication skills

    • Proven track record of resolving customer issues efficiently

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2023.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yesterday routine
  • Q2. They asked me about my self
Round 2 - Assignment 

I that assistant they check my communication skills and my grammar variant

Interview Preparation Tips

Interview preparation tips for other job seekers - No need to hesitate while you're in front of interviewer

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Very esteemed and effective mam who greet special freshers with full of confidence
  • Q2. Tell me about yourself?
  • Q3. Last qualification
  • Q4. What you wanna be in future
  • Q5. Why the HR rejected me? Why all the employees see me with anger?

Interview Preparation Tips

Interview preparation tips for other job seekers - Always stand tall in every place where people want to gain experience and financial freedom
Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
Not Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce myself on interview
  • Q2. Essay writing on mangalore

Cogent E Services interview questions for designations

 Customer Service

 (1)

 Senior Customer Service Executive

 (2)

 Customer Service Associate

 (20)

 Customer Service Advisor

 (2)

 Customer Service Agent

 (1)

 Customer Service Sales Executive

 (1)

 Senior Customer Service Associate

 (2)

 Customer Executive

 (1)

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me about your self
  • Q2. Yesterday routine
  • Q3. Why you left your previous job
  • Q4. What is bpo? Why you want to joined
  • Ans. 

    BPO stands for Business Process Outsourcing. I want to join because I enjoy helping customers and providing excellent service.

    • BPO involves contracting a third-party provider to handle specific business processes, such as customer service, technical support, or back-office tasks.

    • I want to join because I have a passion for helping customers and resolving their issues efficiently.

    • Working in a BPO allows me to gain valuabl...

  • Answered by AI
  • Q5. CHECK mother tongue issue
  • Ans. 

    The question is likely asking about the candidate's proficiency in their mother tongue language.

    • Explain your proficiency in your mother tongue language

    • Provide examples of how you have used your mother tongue in a customer service role

    • Discuss any challenges or advantages of being bilingual in a customer service role

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Not much more just be confident
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. Difference between Apology and empathy

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me more about yourself ?
Round 2 - One-on-one 

(1 Question)

  • Q1. Salary expectations ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress well and communicate confidently

I applied via Walk-in and was interviewed in Nov 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Why should I haire you
  • Ans. As I am a talkive person and fit for this profile
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Hey guy's
Please be confident wear pepper formal use some amarican slangs
Don't use MTL words over there i said don't
Round 1 - HR 

(2 Questions)

  • Q1. Share details of your previous job.
  • Q2. Tell me about yourself.
Round 2 - One-on-one 

(2 Questions)

  • Q1. 1. Strength and weakness? 2.Daily routine? 3. Where you will see yourself after 5 years? 4.Why you left your previous organisation?
  • Q2. 5.Roles and responsibilities in your previous organisation?

I applied via Walk-in and was interviewed before Nov 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. 1 - Tell me about yourself? 2- Why should we hire you?
  • Q2. This salary is comfortable for you yes or not ??
Round 3 - HR 

(1 Question)

  • Q1. 1- What is your salary exception?
Round 4 - HR 

(1 Question)

  • Q1. 4 - How long will you work here?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be confident and if you have any doubt so , discuss on time......

Cogent E Services Interview FAQs

How many rounds are there in Cogent E Services Customer Service Executive interview?
Cogent E Services interview process usually has 2-3 rounds. The most common rounds in the Cogent E Services interview process are HR, One-on-one Round and Resume Shortlist.
What are the top questions asked in Cogent E Services Customer Service Executive interview?

Some of the top questions asked at the Cogent E Services Customer Service Executive interview -

  1. What is bpo? Why you want to joi...read more
  2. CHECK mother tongue is...read more
  3. Finally you will be having interview with Client where they will see your fluen...read more
How long is the Cogent E Services Customer Service Executive interview process?

The duration of Cogent E Services Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Cogent E Services Customer Service Executive Interview Process

based on 3 interviews in last 1 year

Interview experience

4.7
  
Excellent

People are getting interviews through

based on 11 Cogent E Services interviews
WalkIn
Referral
Company Website
Job Portal
55%
18%
9%
9%
9% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Cogent E Services Customer Service Executive Salary
based on 580 salaries
₹1 L/yr - ₹4.1 L/yr
21% less than the average Customer Service Executive Salary in India
View more details

Cogent E Services Customer Service Executive Reviews and Ratings

based on 194 reviews

3.0/5

Rating in categories

3.0

Skill development

2.8

Work-Life balance

2.7

Salary & Benefits

2.7

Job Security

2.8

Company culture

2.6

Promotions/Appraisal

2.8

Work Satisfaction

Explore 194 Reviews and Ratings
Customer Service Associate
937 salaries
unlock blur

₹1 L/yr - ₹4.1 L/yr

Customer Service Executive
582 salaries
unlock blur

₹1 L/yr - ₹4.1 L/yr

Customer Care Executive
501 salaries
unlock blur

₹0.9 L/yr - ₹3.6 L/yr

Team Lead
394 salaries
unlock blur

₹1 L/yr - ₹4.6 L/yr

Customer Support Executive
343 salaries
unlock blur

₹1.2 L/yr - ₹4 L/yr

Explore more salaries
Compare Cogent E Services with

Wipro

3.7
Compare

TCS

3.7
Compare

Infosys

3.7
Compare

HCLTech

3.5
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview