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Cogent E Services Interview Questions, Process, and Tips

Updated 25 Feb 2025

Top Cogent E Services Interview Questions and Answers

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Cogent E Services Interview Experiences

Popular Designations

238 interviews found

Sales Associate Interview Questions & Answers

user image samuel thangvangtung

posted on 4 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Why do u leave your previous jon?
  • Ans. It is because I want to join in a vast company like yours and grow with your company
  • Answered by samuel thangvangtung

Sales Associate Interview Questions asked at other Companies

Q1. How can you convince me to purchase a pen??
View answer (6)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Hr will ask you to introduce yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Amazing company to work with

Quality Analyst Interview Questions asked at other Companies

Q1. How you will maintain the balance between operations and quality so that they do not have any conflicts of interest
View answer (3)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me about yourself
  • Q2. Reading of diffrent words written on the white board
  • Q3. What is marketing
  • Ans. 

    Marketing is the process of promoting and selling products or services, including market research, advertising, and customer engagement.

    • Marketing involves identifying customer needs and wants

    • Creating products or services that meet those needs

    • Promoting and advertising the products or services

    • Building relationships with customers to encourage repeat business

    • Market research helps understand customer preferences and trends

    • ...

  • Answered by AI
  • Q4. Why do we hire you
  • Q5. What is the salary expectations
  • Ans. 

    20k to 25k as in past I have also contributed this company in Kent ro process

  • Answered Anonymously
  • Q6. How far will you able to this job
  • Ans. 

    As far as company boost my carreer

  • Answered Anonymously

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?
View answer (39)

Test Engineer Interview Questions & Answers

user image Anonymous

posted on 15 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Why you want to join cozent

Test Engineer Interview Questions asked at other Companies

Q1. 1. What is the frame work u have worked and explain the framework with folder structure? 2. purely based on testing, different testing types like functional and non functional tests 3. real time scenarios like last min bugs before release? ... read more
View answer (4)

Cogent E Services interview questions for popular designations

 Customer Service Associate

 (20)

 Customer Service Executive

 (16)

 Customer Care Executive

 (15)

 Customer Support Associate

 (13)

 Customer Support Executive

 (11)

 Customer Service Associate (Csa)

 (9)

 BPO Executive

 (7)

 Agent

 (5)

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. They asked tell me about your self, past experiences, how did you celebrate your last birthday?
  • Q2. They gave me a topic and asked to speak on a topic for 5 minutes. The interview questions are at very basic level.
Round 3 - Aptitude Test 

MCAT, it's very easy reasoning type test.
And the versant was also there. MCAT and Versant required as per process not for every process.

Interview Preparation Tips

Interview preparation tips for other job seekers - You can crack it within a day of preparation. Speak fluently with confidence. The HR don't even know the proper English grammar and Syntax.

Chat and Email Support Executive Interview Questions asked at other Companies

Q1. What if customer says that the ordered material is not reached but the tracking shows the material is delivered. What has gone wrong.
View answer (5)

Get interview-ready with Top Cogent E Services Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. What is sales.
  • Ans. 

    Sales is the process of selling products or services to customers in exchange for money or other forms of payment.

    • Sales involves identifying potential customers and persuading them to make a purchase.

    • It includes building relationships with customers to encourage repeat business.

    • Sales can be done through various channels such as in-person, online, or over the phone.

    • Successful salespeople often have strong communication ...

  • Answered by AI
  • Q2. What is diffrent between credit card and debit card.
  • Ans. 

    Credit cards allow you to borrow money from the bank up to a certain limit, while debit cards use funds directly from your bank account.

    • Credit cards allow you to borrow money up to a certain limit, while debit cards use funds directly from your bank account.

    • Credit cards charge interest on the borrowed amount, while debit cards do not incur interest as you are using your own money.

    • Credit cards offer rewards and cashback...

  • Answered by AI
  • Q3. How many types of area? Ans: Generally 3 types of area 1. Prime/tier 1 2. Growth/tier 2 3. Rural/tier 3
  • Q4. Some finance knowlege is good plus point. Our sales knowledge
Round 2 - Aptitude Test 

Find percentage.
For example: 25k ka 25 percent

Round 3 - One-on-one 

(3 Questions)

  • Q1. How to spent last sunday.
  • Ans. 

    Spent the day relaxing at home with family, cooking a delicious meal, and watching movies.

    • Relaxed at home with family

    • Cooked a delicious meal

    • Watched movies

  • Answered by AI
  • Q2. Checking rate of interest knowledge For example:flate roi and reducing roi.
  • Ans. 

    Flat rate of interest remains constant throughout the loan tenure, while reducing rate of interest decreases over time.

    • Flat rate of interest is calculated on the initial loan amount and remains the same throughout the loan tenure.

    • Reducing rate of interest is calculated on the outstanding loan balance, which decreases over time as the loan is repaid.

    • Flat rate of interest is easier to understand but may end up costing mo...

  • Answered by AI
  • Q3. Most important:- Sale me this pen.
  • Ans. 

    This pen is a high-quality writing instrument that is both stylish and reliable.

    • Highlight the pen's sleek design and durability

    • Emphasize the smooth writing experience it provides

    • Mention any special features like a comfortable grip or quick-drying ink

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Cogent E Services Customer Support Associate interview:
  • Finance
  • Sales

Top Cogent E Services Customer Support Associate Interview Questions and Answers

Q1. Suppose you have written quick learner in your strength , What do you mean by quick learner?
View answer (1)

Customer Support Associate Interview Questions asked at other Companies

Q1. How can you tackle your customer in real time scenario?
View answer (31)
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduction , qualification

Voice Process Executive Interview Questions asked at other Companies

Q1. How to solve a problem of customer
View answer (7)
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(4 Questions)

  • Q1. Introduce yourself Where do you see yourself after 5 years
  • Q2. Pick a topic and speak about it
  • Q3. Tell me about your strength
  • Q4. Tell me about your weakness

Non Voice Customer Care Executive Interview Questions asked at other Companies

Q1. What is the voice and non voice processing and it roles ?
View answer (1)

Agent Interview Questions & Answers

user image Anonymous

posted on 24 Oct 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me about. Yourself
  • Q2. Why did You left your previous organization
  • Q3. How to handle angry customer
  • Ans. 

    Listen actively, empathize, stay calm, apologize, offer solutions, follow up.

    • Listen actively to understand the customer's concerns.

    • Empathize with the customer's emotions and show understanding.

    • Stay calm and avoid escalating the situation.

    • Apologize for any inconvenience caused, even if it wasn't your fault.

    • Offer solutions to address the customer's issue and make things right.

    • Follow up with the customer to ensure their s

  • Answered by AI
  • Q4. Why are you trying this company

Agent Interview Questions asked at other Companies

Q1. If you had 1 crore rupees what would you do with them?
View answer (2)
Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
Not Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce myself on interview
  • Q2. Essay writing on mangalore

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (35)

Cogent E Services Interview FAQs

How many rounds are there in Cogent E Services interview?
Cogent E Services interview process usually has 2-3 rounds. The most common rounds in the Cogent E Services interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Cogent E Services interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Cogent E Services. The most common topics and skills that interviewers at Cogent E Services expect are Customer Service, voice process, Telecalling, ArcIMS and Back Office.
What are the top questions asked in Cogent E Services interview?

Some of the top questions asked at the Cogent E Services interview -

  1. How you will handle unhappy customers like he is continuously abusing you...read more
  2. What qualities should an customer service exicutive ha...read more
  3. Suppose you have written quick learner in your strength , What do you mean by q...read more
How long is the Cogent E Services interview process?

The duration of Cogent E Services interview process can vary, but typically it takes about less than 2 weeks to complete.

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Cogent E Services Interview Process

based on 230 interviews

Interview experience

3.7
  
Good
View more

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Cogent E Services Reviews and Ratings

based on 2.9k reviews

3.3/5

Rating in categories

3.2

Skill development

3.1

Work-life balance

2.9

Salary

3.2

Job security

3.0

Company culture

2.9

Promotions

3.0

Work satisfaction

Explore 2.9k Reviews and Ratings
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