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Cogent E Services Interview Questions, Process, and Tips

Updated 25 Feb 2025

Top Cogent E Services Interview Questions and Answers

View all 60 questions

Cogent E Services Interview Experiences

Popular Designations

238 interviews found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction, expectation
Round 3 - One-on-one 

(1 Question)

  • Q1. Asking about why u want to join bpo, and tell about ur self ur last memorable day.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, be cool.

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me about your self?
  • Ans. My name is Ashish Yadav. I am basically from Gwalior MP but currently staying Noida sector 66. I have done my 12th in commerce now I am pursing graduation b.com from Amity University Noida, I have a one year four month experience in BPO sector and I have worked with cogent e services private limited as a customer service associate. My job role is I used to attend and inbound call there and resolve customer query, req...
  • Answered by Ashish Yadav
  • Q2. Yesterday routine?
  • Ans. 

    Started the day with a morning workout, followed by breakfast and then a productive day at work.

    • Morning workout at the gym

    • Healthy breakfast of oatmeal and fruit

    • Responded to customer queries and resolved issues at work

  • Answered by AI
  • Q3. Any topic on delhi metro like this
  • Ans. 

    Delhi Metro is a rapid transit system serving Delhi and its satellite cities.

    • Delhi Metro is the largest and busiest metro system in India.

    • It has a total network length of over 390 kilometers with 285 stations.

    • The metro system operates on a mix of underground, at-grade, and elevated tracks.

    • Delhi Metro has significantly reduced traffic congestion and pollution in the city.

    • It offers various amenities such as free Wi-Fi, w...

  • Answered by AI
  • Q4. Processedknowledge
  • Q5. Job role and responsibilities

Interview Preparation Tips

Topics to prepare for Cogent E Services Customer Support Executive interview:
  • Nothing
Interview preparation tips for other job seekers - Just prepared 4 to 5 questions
You will get a job

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Basic Introduction
  • Q2. Speak on given topics (for communication)
Round 2 - Aptitude Test 

Basic English language test

Round 3 - Client Interview 

(2 Questions)

  • Q1. Basic Introduction.
  • Q2. Fresher or experience. If having experience so what was your role and responsibility in your previous organization?

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Basic needs basic information
  • Q2. Client round hard

Customer Service Agent Interview Questions asked at other Companies

Q1. What js E cheque ? And what is the time for its clearance
View answer (4)

Cogent E Services interview questions for popular designations

 Customer Service Associate

 (20)

 Customer Service Executive

 (16)

 Customer Care Executive

 (15)

 Customer Support Associate

 (13)

 Customer Support Executive

 (11)

 Customer Service Associate (Csa)

 (9)

 BPO Executive

 (7)

 Agent

 (5)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me more about yourself ?
Round 2 - One-on-one 

(1 Question)

  • Q1. Salary expectations ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress well and communicate confidently

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)

Get interview-ready with Top Cogent E Services Interview Questions

Calling Agent Interview Questions & Answers

user image Sameer Singh

posted on 9 Dec 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

About Fed Ex that is from starting to end

Round 2 - Case Study 

Top questions, problem asked by our senior manager

Round 3 - Coding Test 

How to do work of all entries in the database

Calling Agent Interview Questions asked at other Companies

Q1. Are u a unemployed btech who has no money and baap tum nalayak bache ko paise nhi deta
View answer (1)
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Brief yourself, reading , define customer support, define bpo, and he gave me a topic to talk about that topic for 2,3 min
  • Q2. Brief yourself, reading, define customer support, define bpo,and he gave me a topic to talk about that topic for 2,3 min
  • Q3. Brief yourself, reading , customer support, define bpo, and he gave me a topic to talk about that for 2,3 min

Interview Preparation Tips

Topics to prepare for Cogent E Services Customer Support Executive interview:
  • brief yourself
  • define bpo
  • customer support
  • reading
  • google your job profile
Interview preparation tips for other job seekers - be confident , keep calm , be friendly with all the candidates that you can see around you # it will boost your confidence # and remember one thing just google your job profile before going for the interview because there is maximum ques according to your job profile , best of luck thankyou👍

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What are you goal for this company?
  • Ans. I achieve all targets for this company and increase my skills
  • Answered Anonymously
  • Q2. What do you want to join our company?
  • Ans. I want a good platform to start my career and explore my skills I know this company will help me to grow my knowledge and skills and its a wonderful opportunity to start my Career.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Self confidence and skills are one of best weapon of achievements of life

Customer Service Associate (Csa) Interview Questions asked at other Companies

Q1. What you know about sales and customer service
View answer (6)

Csa Analyst Interview Questions & Answers

user image Anonymous

posted on 14 Jan 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

30 minutes, my hometown

Round 2 - HR 

(3 Questions)

  • Q1. Can you introduce yourself?
  • Q2. What is customer support?
  • Ans. 

    Customer support is the assistance provided to customers before, during, and after purchasing a product or service.

    • Customer support involves addressing customer inquiries, concerns, and issues.

    • It includes providing information, troubleshooting, and resolving problems.

    • Customer support can be provided through various channels such as phone, email, chat, or in-person.

    • Examples of customer support include helping a customer...

  • Answered by AI
  • Q3. Why do want to join BPO?

Interview Preparation Tips

Interview preparation tips for other job seekers - It's simple..

Csa Analyst Interview Questions asked at other Companies

Q1. How far india has a mixed economy proove it
View answer (3)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduce yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell about native

Top Cogent E Services Customer Support Associate Interview Questions and Answers

Q1. Suppose you have written quick learner in your strength , What do you mean by quick learner?
View answer (1)

Customer Support Associate Interview Questions asked at other Companies

Q1. How can you tackle your customer in real time scenario?
View answer (33)

Cogent E Services Interview FAQs

How many rounds are there in Cogent E Services interview?
Cogent E Services interview process usually has 2-3 rounds. The most common rounds in the Cogent E Services interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Cogent E Services interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Cogent E Services. The most common topics and skills that interviewers at Cogent E Services expect are Customer Service, voice process, Telecalling, ArcIMS and Back Office.
What are the top questions asked in Cogent E Services interview?

Some of the top questions asked at the Cogent E Services interview -

  1. How you will handle unhappy customers like he is continuously abusing you...read more
  2. What qualities should an customer service exicutive ha...read more
  3. Suppose you have written quick learner in your strength , What do you mean by q...read more
How long is the Cogent E Services interview process?

The duration of Cogent E Services interview process can vary, but typically it takes about less than 2 weeks to complete.

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Cogent E Services Interview Process

based on 231 interviews

Interview experience

3.7
  
Good
View more

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Cogent E Services Reviews and Ratings

based on 2.9k reviews

3.3/5

Rating in categories

3.2

Skill development

3.1

Work-life balance

2.9

Salary

3.1

Job security

3.0

Company culture

2.9

Promotions

3.0

Work satisfaction

Explore 2.9k Reviews and Ratings
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