600+ Cogent E Services Interview Questions & Answers | Complete Prep Guide 2025

Cogent E Services Interview Experiences

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239 interviews found

Quality Analyst Interview Questions & Answers

Dilip Kumar

posted on 8 Jun 2023

Interview experience

Average

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. Basic about quality management tools

Add your answer

Q2. Good communication

Add your answer

Quality Analyst Interview Questions asked at other Companies

Q1. How you will maintain the balance between operations and quality so that they do not have any conflicts of interest

View answer (3)

Customer Service Associate Interview Questions & Answers

Rastogi Jii

posted on 12 Dec 2023

Interview experience

Excellent

Difficulty level

Hard

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. Introduction, expectation

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Asking about why u want to join bpo, and tell about ur self ur last memorable day.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, be cool.

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)

View answer (39)

Cogent E Services Interview Questions and Answers for Freshers

Customer Support Executive Interview Questions & Answers

Ashish Yadav

posted on 4 Oct 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

View all Resume tips

Round 2 - HR

(5 Questions)

Q1. Tell me about your self?

Ans. My name is Ashish Yadav. I am basically from Gwalior MP but currently staying Noida sector 66. I have done my 12th in commerce now I am pursing graduation b.com from Amity University Noida, I have a one year four month experience in BPO sector and I have worked with cogent e services private limited as a customer service associate. My job role is I used to attend and inbound call there and resolve customer query, req...

Answered by Ashish Yadav

Add your answer

Q2. Yesterday routine?

Ans.

Started the day with a morning workout, followed by breakfast and then a productive day at work.

Morning workout at the gym
Healthy breakfast of oatmeal and fruit
Responded to customer queries and resolved issues at work

Answered by AI

Add your answer

Q3. Any topic on delhi metro like this

Ans.

Delhi Metro is a rapid transit system serving Delhi and its satellite cities.

Delhi Metro is the largest and busiest metro system in India.
It has a total network length of over 390 kilometers with 285 stations.
The metro system operates on a mix of underground, at-grade, and elevated tracks.
Delhi Metro has significantly reduced traffic congestion and pollution in the city.
It offers various amenities such as free Wi-Fi, w...

Answered by AI

Add your answer

Q4. Processedknowledge

Add your answer

Q5. Job role and responsibilities

Add your answer

Interview Preparation Tips

Topics to prepare for Cogent E Services Customer Support Executive interview:

Nothing

Interview preparation tips for other job seekers - Just prepared 4 to 5 questions
You will get a job

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.

View answer (21)

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 12 Aug 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2023. There were 3 interview rounds.

Round 1 - HR

(2 Questions)

Q1. Basic Introduction

Add your answer

Q2. Speak on given topics (for communication)

Add your answer

Round 2 - Aptitude Test

Basic English language test

Round 3 - Client Interview

(2 Questions)

Q1. Basic Introduction.

Add your answer

Q2. Fresher or experience. If having experience so what was your role and responsibility in your previous organization?

Add your answer

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.

View answer (21)

Customer Service Agent Interview Questions & Answers

Anonymous

posted on 5 Mar 2024

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR

(2 Questions)

Q1. Basic needs basic information

Add your answer

Q2. Client round hard

Add your answer

Customer Service Agent Interview Questions asked at other Companies

Q1. What js E cheque ? And what is the time for its clearance

View answer (4)

Get interview-ready with Top Cogent E Services Interview Questions

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 9 Jan 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - HR

(1 Question)

Q1. Tell me more about yourself ?

Add your answer

Round 2 - One-on-one

(1 Question)

Q1. Salary expectations ?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress well and communicate confidently

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?

View answer (36)

Calling Agent Interview Questions & Answers

Sameer Singh

posted on 9 Dec 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Newspaper Ad and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - Group Discussion

About Fed Ex that is from starting to end

Round 2 - Case Study

Top questions, problem asked by our senior manager

Round 3 - Coding Test

How to do work of all entries in the database

Calling Agent Interview Questions asked at other Companies

Q1. Are u a unemployed btech who has no money and baap tum nalayak bache ko paise nhi deta

View answer (1)

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 13 May 2024

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one

(3 Questions)

Q1. Brief yourself, reading , define customer support, define bpo, and he gave me a topic to talk about that topic for 2,3 min

Add your answer

Q2. Brief yourself, reading, define customer support, define bpo,and he gave me a topic to talk about that topic for 2,3 min

Add your answer

Q3. Brief yourself, reading , customer support, define bpo, and he gave me a topic to talk about that for 2,3 min

Add your answer

Interview Preparation Tips

Topics to prepare for Cogent E Services Customer Support Executive interview:

brief yourself
define bpo
customer support
reading
google your job profile

Interview preparation tips for other job seekers - be confident , keep calm , be friendly with all the candidates that you can see around you # it will boost your confidence # and remember one thing just google your job profile before going for the interview because there is maximum ques according to your job profile , best of luck thankyou👍

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.

View answer (21)

Customer Service Associate (Csa) Interview Questions & Answers

Anonymous

posted on 14 Jan 2023

Interview experience

Excellent

Difficulty level

Hard

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. What are you goal for this company?

Ans. I achieve all targets for this company and increase my skills

Answered Anonymously

Add your answer

Q2. What do you want to join our company?

Ans. I want a good platform to start my career and explore my skills I know this company will help me to grow my knowledge and skills and its a wonderful opportunity to start my Career.

Answered Anonymously

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Self confidence and skills are one of best weapon of achievements of life

Customer Service Associate (Csa) Interview Questions asked at other Companies

Q1. What you know about sales and customer service

View answer (6)

Csa Analyst Interview Questions & Answers

Anonymous

posted on 14 Jan 2024

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - Aptitude Test

30 minutes, my hometown

Round 2 - HR

(3 Questions)

Q1. Can you introduce yourself?

Add your answer

Q2. What is customer support?

Ans.

Customer support is the assistance provided to customers before, during, and after purchasing a product or service.

Customer support involves addressing customer inquiries, concerns, and issues.
It includes providing information, troubleshooting, and resolving problems.
Customer support can be provided through various channels such as phone, email, chat, or in-person.
Examples of customer support include helping a customer...

Answered by AI

Add your answer

Q3. Why do want to join BPO?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's simple..

Csa Analyst Interview Questions asked at other Companies

Q1. How far india has a mixed economy proove it

View answer (3)

Top trending discussions

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Cogent E Services Interview FAQs

How many rounds are there in Cogent E Services interview?

Cogent E Services interview process usually has 2-3 rounds. The most common rounds in the Cogent E Services interview process are HR, Resume Shortlist and One-on-one Round.

How to prepare for Cogent E Services interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Cogent E Services. The most common topics and skills that interviewers at Cogent E Services expect are Customer Service, voice process, Telecalling, ArcIMS and Back Office.

What are the top questions asked in Cogent E Services interview?

Some of the top questions asked at the Cogent E Services interview -

How you will handle unhappy customers like he is continuously abusing you...read more
What qualities should an customer service exicutive ha...read more
Suppose you have written quick learner in your strength , What do you mean by q...read more

How long is the Cogent E Services interview process?

The duration of Cogent E Services interview process can vary, but typically it takes about less than 2 weeks to complete.

Customer Service Associate 906 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Executive 564 salaries	₹0 L/yr - ₹0 L/yr
Customer Care Executive 508 salaries	₹0 L/yr - ₹0 L/yr
Team Lead 400 salaries	₹0 L/yr - ₹0 L/yr
Customer Support Executive 335 salaries	₹0 L/yr - ₹0 L/yr

Cogent E Services Interview Questions, Process, and Tips

Top Cogent E Services Interview Questions and Answers

Cogent E Services Interview Experiences

239 interviews found

(2 Questions)

Quality Analyst Interview Questions asked at other Companies

(1 Question)

(1 Question)

Interview Preparation Tips

Customer Service Associate Interview Questions asked at other Companies

(5 Questions)

Interview Preparation Tips

Customer Support Executive Interview Questions asked at other Companies

(2 Questions)

(2 Questions)

Customer Support Executive Interview Questions asked at other Companies

(2 Questions)

Customer Service Agent Interview Questions asked at other Companies

(1 Question)

(1 Question)

Interview Preparation Tips

Customer Service Executive Interview Questions asked at other Companies

Calling Agent Interview Questions asked at other Companies

(3 Questions)

Interview Preparation Tips

Customer Support Executive Interview Questions asked at other Companies

(2 Questions)

Interview Preparation Tips

Customer Service Associate (Csa) Interview Questions asked at other Companies

(3 Questions)

Interview Preparation Tips

Csa Analyst Interview Questions asked at other Companies

Cogent E Services Interview FAQs

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