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Teleperformance Agent Interview Questions, Process, and Tips

Updated 21 Jan 2025

Top Teleperformance Agent Interview Questions and Answers

View all 7 questions

Teleperformance Agent Interview Experiences

21 interviews found

Agent Interview Questions & Answers

user image Anonymous

posted on 20 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Being confident
Round 2 - Behavioral 

(1 Question)

  • Q1. About yourself hobbies studies and why bpo
Round 3 - Coding Test 

It's typing and listing test

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Agent Interview Questions & Answers

user image Anonymous

posted on 21 Jan 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. About yourself? Aim in life basic simple questions
  • Q2. Basic set of questions related to captioning.
Round 2 - Assignment 

Caption whatever you hear from the audio

Round 3 - One-on-one 

(3 Questions)

  • Q1. Same basic things as round 1
  • Q2. Personal goal, why do you want to join teleperformance
  • Ans. 

    My personal goal is to develop my customer service skills and contribute to a successful team at Teleperformance.

    • I am passionate about providing excellent customer service and believe Teleperformance is a great place to enhance my skills.

    • I am excited about the opportunity to work with a diverse team and learn from experienced professionals in the industry.

    • I am motivated to achieve personal growth and career advancement

  • Answered by AI
  • Q3. Have you got prior experience. You education details.
  • Ans. 

    Yes, I have 5 years of experience in sales and marketing. I have a Bachelor's degree in Business Administration.

    • 5 years of experience in sales and marketing

    • Bachelor's degree in Business Administration

  • Answered by AI

Agent Interview Questions Asked at Other Companies

Q1. If you had 1 crore rupees what would you do with them?
Q2. How to increase your sell and what strategy to work the situation
Q3. What is BPO and full form of BPO
asked in Startek
Q4. Is this company policy if people come together they will rejecte ... read more
Q5. 1. How can trace the customer who has charge off

Agent Interview Questions & Answers

user image Anonymous

posted on 10 Sep 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Referral and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Q1.. Tell me about yourself? Q2. What was your last job and what you learned from the role you were carrying out? Q3. What you did last day? Tell in details
Round 3 - Aptitude Test 

There were some common reasoning MCQs for checking presence of mind and quick decision making.

Round 4 - One-on-one 

(4 Questions)

  • Q1. Q1. Tell me about yourself? Q2. Why you want to work with us? Q3. What is your favorite hobby and why? Q4. Why you like to play cricket and who's your idle in cricket? And why? Q5. Tell us about your ...
  • Q2. Are you comfortable with rotational shifts?
  • Q3. Are you ok with calling and chat process
  • Ans. 

    Yes, I am comfortable with both calling and chat processes.

    • I have experience in customer service roles that involve calling and chatting with clients.

    • I am proficient in communication skills and can adapt to different communication channels.

    • I am comfortable using chat platforms and phone systems for communication.

    • I understand the importance of clear and effective communication in customer interactions.

  • Answered by AI
  • Q4. When you will join?

Interview Preparation Tips

Interview preparation tips for other job seekers - Tip 1.. Make your resume according to your education, mention work experience if any.
Tip 2.. You must only add the content in your resume about which you can talk for 2 to 5 minutes else practice to talk about what you mentioned.
Tip 3. Don't mention any technical terminology which you are not familiar with.
Tip4. Keep it short and simple.

Agent Interview Questions & Answers

user image Anonymous

posted on 10 Nov 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Oct 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all Resume tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Introduction Daily routine Favourite person Favourite movement Previous job related Company related
  • Q2. Introduction Family background How to maintain shift
  • Ans. 

    Maintaining shift in family background

    • Open communication with family members

    • Set boundaries and expectations

    • Regular family meetings to discuss any issues

    • Support each other through challenges

    • Celebrate achievements together

  • Answered by AI
  • Q3. Favourite movement
  • Q4. Experience related
  • Q5. Introduction Daily routine
  • Ans. 

    My daily routine involves waking up early, exercising, working, spending time with family, and winding down before bed.

    • Wake up early to start the day

    • Exercise in the morning for physical and mental health

    • Work on tasks and projects throughout the day

    • Spend quality time with family and loved ones in the evening

    • Wind down before bed with a relaxing activity like reading or meditation

  • Answered by AI

Teleperformance interview questions for designations

 Calling Agent

 (6)

 Customer Agent

 (2)

 Recovery Agent

 (1)

 Voice Agent

 (1)

 Call Center Agent

 (4)

 Customer Service Agent

 (3)

 Customer Care Executive

 (179)

 Customer Service Executive

 (153)

Agent Interview Questions & Answers

user image Anonymous

posted on 6 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself Your strength and your Weekness
Round 2 - One-on-one 

(3 Questions)

  • Q1. Previous work experience What you learn your previous work ?
  • Q2. How to handle work load ?
  • Ans. 

    Handling work load involves prioritizing tasks, setting realistic goals, delegating when necessary, and taking breaks to avoid burnout.

    • Prioritize tasks based on deadlines and importance

    • Break down large tasks into smaller, manageable chunks

    • Delegate tasks to team members if possible

    • Take regular breaks to avoid burnout and maintain productivity

  • Answered by AI
  • Q3. How to manage over time ?
  • Ans. 

    Managing over time involves setting priorities, creating a schedule, delegating tasks, taking breaks, and staying organized.

    • Set priorities to focus on important tasks first

    • Create a schedule to allocate time for each task

    • Delegate tasks to others to lighten your workload

    • Take breaks to avoid burnout and maintain productivity

    • Stay organized by using tools like calendars and to-do lists

  • Answered by AI

Get interview-ready with Top Teleperformance Interview Questions

Agent Interview Questions & Answers

user image Anonymous

posted on 5 Feb 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Why should you hire you
  • Q2. Why join you teleperfomens
Round 2 - One-on-one 

(2 Questions)

  • Q1. 3 mnth no leave
  • Q2. Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Normal interview

Agent Jobs at Teleperformance

View all

Agent Interview Questions & Answers

user image Anonymous

posted on 24 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Introduce your your self
  • Q2. Then I Introduce myself
  • Q3. The round is AM round

Agent Interview Questions & Answers

user image Anonymous

posted on 13 Jan 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Question on Social issues (any topic), answer in English only.
Round 3 - Assignment 

Email writing, chat process questions and assessment questions

Round 4 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. What you think of customer Support
  • Ans. 

    Customer support is crucial for customer satisfaction and loyalty.

    • Good customer support can turn a dissatisfied customer into a loyal one.

    • Prompt and effective resolution of customer issues is important.

    • Personalized and empathetic communication can enhance the customer experience.

    • Customer support should be available through multiple channels.

    • Continuous improvement and feedback analysis can help improve customer support.

    • ...

  • Answered by AI
  • Q3. Why you left previous organisation

Interview Preparation Tips

Topics to prepare for Teleperformance Agent interview:
  • Communication Skills
Interview preparation tips for other job seekers - Just be comfortable and if you are not very much comfortable in English use to speak slowly

Agent Interview Questions & Answers

user image Anonymous

posted on 8 May 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. From where you hear for this job
  • Ans. I heard for this job from my friends
  • Answered Anonymously
  • Q2. Why you want to do this job
  • Ans. I want to do this job because i need some some experience in this field and earn some money for my personal expenses
  • Answered Anonymously
Round 3 - Aptitude Test 

Some question based on the english grammar and some of maths and some questions based on banking

Round 4 - Coding Test 

My third round is typing test

Agent Interview Questions & Answers

user image Anonymous

posted on 22 Jan 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to join Teleperformance/BPO company?
  • Q2. Any random topics like profesionalism, corona , GDP, any thing about GK

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and reply their questions from core of your heart and make sure to reply in less time without fumbling and don't get nervoused please
Contribute & help others!
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Teleperformance Interview FAQs

How many rounds are there in Teleperformance Agent interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for Teleperformance Agent interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Collections, Customer Service, Digital Marketing, B2B and Business Development.
What are the top questions asked in Teleperformance Agent interview?

Some of the top questions asked at the Teleperformance Agent interview -

  1. What is BPO and full form of ...read more
  2. What you think of customer Supp...read more
  3. Are you ok with calling and chat proc...read more
How long is the Teleperformance Agent interview process?

The duration of Teleperformance Agent interview process can vary, but typically it takes about less than 2 weeks to complete.

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Teleperformance Agent Interview Process

based on 20 interviews

3 Interview rounds

  • HR Round - 1
  • HR Round - 2
  • Aptitude Test Round
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