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Cogent E Services Customer Service Associate Reviews

based on 286 reviews
Updated 4 Dec, 2024

Overall Rating

3.0/5
How AmbitionBox ratings work?

Category Ratings

3.1

Skill development

2.9

Job Security

2.8

Work Satisfaction

2.8

Work-Life balance

2.7

Company culture

2.6

Salary & Benefits

2.4

Promotions/Appraisal

Top Mentions in Cogent E Services Customer Service Associate Reviews

286 reviews found

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Top Cogent E Services Customer Service Associate Interview Questions

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Q2. Tell me computer shortcut keys
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Q3. what do you know about insurance
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People also ask about Cogent E Services's Customer Service Associates

Is Cogent E Services a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.0 out of 5 from over 286 employee reviews, it's clear that most customer service associates have an average experience working at Cogent E Services. Skill development holds the highest rating at 3.1, while career growth is rated the lowest amongst all factors at 2.4. Read reviews about skill development and career growth on AmbitionBox.
Does Cogent E Services pay their Customer Service Associates well?
According to AmbitionBox reviews, Cogent E Services customer service associates rate their salary and benefits at 2.6 out of 5, based on 286 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Cogent E Services's customer service associates salaries here and to read reviews specifically about salary and benefits at Cogent E Services for customer service associates, click here.
How is the work culture at Cogent E Services for Customer Service Associates?
Work culture at Cogent E Services for customer service associates is rated 2.7 out of 5 by 286 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Cogent E Services for customer service associates, click here.
How is the job security at Cogent E Services for Customer Service Associates?
Based on 286 reviews on AmbitionBox, Cogent E Services's customer service associates rate job security at 2.9 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Cogent E Services. To read reviews about job security at Cogent E Services for customer service associates, click here.
Is work from home available to Customer Service Associates at Cogent E Services?
According to AmbitionBox, 6% of Cogent E Services's customer service associates work from home permanently, 76% work from the office, and 18% follow a hybrid model, based on 33 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Cogent E Services for customer service associates, click here.

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Work Policy for Cogent E Services Customer Service Associate

i
Workplace policy may vary based on Department, Designation and Location.

based on 33 reviews in last 6 months

Work from office

Work from office

76%
Hybrid

Hybrid

18%

Other hybrid work policies

15%

2 days/week from office

3%

Permanent work from home

Permanent work from home

6%

Gender Based Ratings for Cogent E Services Customer Service Associate

based on 265 reviews
3.1
Rated by 75 Women

Rated 3.3 for Skill Development and 3.2 for Job Security

women
3.0
Rated by 190 Men

Rated 3.0 for Skill Development and 2.8 for Job Security

men

Working Days for Cogent E Services Customer Service Associate

based on 286 reviews
Rotational Shift
66%
Monday to Saturday
22%
Other
5%
Alternate Saturday off
4%
Monday to Friday
3%

Work Timings for Cogent E Services Customer Service Associate

based on 286 reviews
Flexible timing
Strict (9am - 6pm)
Strict (10am - 7pm)
44%
14%
6%
36% employees reported other strict timings

Shift Timings for Cogent E Services Customer Service Associate

based on 286 reviews
Day shift
Night shift
91%
9%

Business Travel for Cogent E Services Customer Service Associate

based on 286 reviews
No travel
68%
Within city
28%
Within country
4%
Cogent E Services Customer Service Associate Salary
based on 902 salaries
₹1 L/yr - ₹4.1 L/yr
22% less than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
6 total responses
freemeal
Free meal
2 total responses
retirement
Retirement benefits
1 total response
stock
Stock options
1 total response
+16 more benefits
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