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Cogent E Services

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3.3

based on 3k Reviews

Filter reviews by

Cogent E Services Customer Service Associate Reviews

Updated 25 Mar, 2025

Overall Rating

2.9/5

based on 317 reviews

Rating distribution

82 (25.9%)

61 (19.2%)

52 (16.4%)

45 (14.2%)

77 (24.3%)

Category Ratings

3.0

Skill development

2.9

Job security

2.8

Work satisfaction

2.7

Company culture

2.7

Work-life balance

2.5

Salary

2.4

Promotions

What employees say about Cogent E Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

82% employees reported

Rotational Shift

67% employees reported

Flexible timing

43% employees reported

No travel

69% employees reported

View more detailed insights

Gender based rating

2.9

Rated by Women

84 reviews

2.8

Rated by Men

212 reviews

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Top trending discussions

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Interview Tips & Stories

2w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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People also ask about Cogent E Services's Customer Service Associates

Is Cogent E Services a good place to work for Customer Service Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 317 employee reviews, it's clear that most customer service associates have a below average experience working at Cogent E Services. Skill development holds the highest rating at 3.0, while career growth is rated the lowest amongst all factors at 2.4. Read reviews about skill development and career growth on AmbitionBox.

Does Cogent E Services pay their Customer Service Associates well?

According to AmbitionBox reviews, Cogent E Services customer service associates rate their salary and benefits at 2.5 out of 5, based on 317 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Cogent E Services's customer service associates salaries here and to read reviews specifically about salary and benefits at Cogent E Services for customer service associates, click here .

How is the work culture at Cogent E Services for Customer Service Associates?

Work culture at Cogent E Services for customer service associates is rated 2.7 out of 5 by 317 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Cogent E Services for customer service associates, click here .

How is the job security at Cogent E Services for Customer Service Associates?

Based on 317 reviews on AmbitionBox, Cogent E Services's customer service associates rate job security at 2.9 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Cogent E Services. To read reviews about job security at Cogent E Services for customer service associates, click here .

Is work from home available to Customer Service Associates at Cogent E Services?

According to AmbitionBox, 6% of Cogent E Services's customer service associates work from home permanently, 82% work from the office, and 12% follow a hybrid model, based on 49 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

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Cogent E Services Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 317 Cogent E Services reviews submitted by Cogent E Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Cogent E Services is the right company for you. 67% ...Read more