Cogent E Services Customer Service AssociateBangalore / Bengaluru Reviews
based on 44 reviews
Updated 4 Dec, 2024
Overall Rating
2.9/5
How AmbitionBox ratings work?
Category Ratings
3.4
Skill development
3.0
Job Security
3.0
Work-Life balance
2.9
Work Satisfaction
2.8
Company culture
2.7
Salary & Benefits
2.4
Promotions/Appraisal
Cogent E Services is rated
2.9 out of 5 stars on
AmbitionBox, based on 44 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Cogent E Services is rated
2.9 out of 5 stars on
AmbitionBox, based on 44 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Cogent E Services Customer Service Associate Bangalore / Bengaluru Reviews
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44 reviews found
Sort by:
Popular
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Customer Success, Service & Operations - Other Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 04 Dec 2024
Likes
Nothing is good
Dislikes
They don't know how to behave & talk with executive.they all are handling com
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 21 Nov 2024
Likes
I like the way my teams treat
Dislikes
One thing that disappoints me is no salary hike and below basic salary
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Service Delivery Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 12 Dec 2023
Likes
Process
Dislikes
Learnd many skills working in process but when it comes to the management it's totally worst. I worked 4 years I have not even taken single comp off I don't know where was that.still I didn't get 15 days salary after surving the notice period called HR ,MANAGER and main breach but there no response. This is what the management. I completed disappointed because 15 days salary is not small amount for me per day 8 to 9 hours I am spend my time gave my best why should I leave and if any one came and asking me to work in cogent I will never suggest him to work....Read More
Work Details
Work policy:
1 day office and remaining at home in a week
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 16 Sep 2024
Likes
Relationship among the TL and agents
Dislikes
Work pressure
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 03 Oct 2023
Likes
I like my senior behavior they always support me and everyone. whenever we needed to their support always stand with us.
Dislikes
They are not providing work from facilities. It should be happen.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 19 Sep 2023
Likes
I can only say this is something which we can call worst
If you wanna feel how people behave with criminal just join cogent
Dislikes
You can call everything is here is wrost
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 14 Aug 2023
Likes
Environment working with good quality skills
Dislikes
Salary not satisfied
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 27 Feb 2023
Likes
None, i did not liked working there, only thing was just working for salary, no work environment, no satisfaction
Dislikes
Not getting salary based on work hours, some times salary gets deducted for no reason , no pf or employee satisfaction, wont give proper leaves even if we have paid leaves
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 09 Aug 2023
Likes
Refer the ratings
Dislikes
Refer the ratings
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 11 Jul 2023
Likes
Here we can a lot growth
Dislikes
No
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Banking Operations Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 28 Sep 2023
Likes
Good company to work with but for future growth is not there
Dislikes
Work satisfaction level is very low and mangement is not supportive at all
Work Details
Work policy:
Work from office for whole week
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 06 Jul 2023
Likes
Working environment
Dislikes
Less salary and no facilities.
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Customer Service Associate Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 31 May 2022
Likes
It's very good opportunity to be associated with cogent. And coming to company policies its very strict from an entry employee level to management department level everyone is equally treated and job is very secured and valued level organization
Dislikes
Only drawback is no Incentives and less salary also we can't expect from a domestic company.
Work Details
My work is pretty good and enjoyed to do interestingly with good team. It is simple yet so challenging. Very nice environment its cool and composed to work freely and flexibly.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 13 Jun 2022
Likes
Cogent is like a desert, you can visit for site seeing and not to stay
People also ask about Cogent E Services, Bangalore / Bengaluru Customer Service Associates
Is Cogent E Services, Bangalore / Bengaluru a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 44 employee reviews, it's clear that most customer service associates have a below average experience working at Cogent E Services, Bangalore / Bengaluru. Skill development holds the highest rating at 3.4, while career growth is rated the lowest amongst all factors at 2.4. Read reviews about skill development and career growth on AmbitionBox.
Does Cogent E Services, Bangalore / Bengaluru pay their Customer Service Associates well?
According to AmbitionBox reviews, Cogent E Services, Bangalore / Bengaluru customer service associates rate their salary and benefits at 2.7 out of 5, based on 44 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Cogent E Services, Bangalore / Bengaluru's customer service associates salaries here and to read reviews specifically about salary and benefits at Cogent E Services, Bangalore / Bengaluru for customer service associates, click here.
How is the work culture at Cogent E Services, Bangalore / Bengaluru for Customer Service Associates?
Work culture at Cogent E Services, Bangalore / Bengaluru for customer service associates is rated 2.8 out of 5 by 44 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Cogent E Services, Bangalore / Bengaluru for customer service associates, click here.
How is the job security at Cogent E Services, Bangalore / Bengaluru for Customer Service Associates?
Based on 44 reviews on AmbitionBox, Cogent E Services, Bangalore / Bengaluru's customer service associates rate job security at 3.0 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Cogent E Services, Bangalore / Bengaluru for customer service associates, click here.
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