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Cogent E Services Customer Service Associate Interview Questions, Process, and Tips

Updated 23 Oct 2024

Top Cogent E Services Customer Service Associate Interview Questions and Answers

Cogent E Services Customer Service Associate Interview Experiences

20 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell about yourself!
  • Q2. Are you experienced?
  • Q3. What do you know about insurance
  • Ans. 

    Insurance is a financial product that provides protection against financial losses.

    • Insurance is a contract between an individual or organization and an insurance company, where the individual or organization pays a premium in exchange for coverage against specified risks.

    • Types of insurance include health insurance, life insurance, auto insurance, home insurance, and more.

    • Insurance policies typically cover specific even...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - if it is your first interview, dont be over panic. it will be reflected from your face. drink water and settle yourself and answer the questions as such you are giving viva in your school
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. They will ask your introduction, ur hobbies, strength and weakness. And reason to leave ur last organization if experienced.
  • Q2. They can ask questions related to your hobbies and one or two random topic they give to speak for atleast 2 minutes.
Round 2 - Technical 

(1 Question)

  • Q1. Vercent round will be there just to check your listening and speaking skills.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident don't hesitate while speaking. You are not getting words to response quickly then take few seconds and then speak.

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

I applied via Walk-in and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Normal Question

Interview Preparation Tips

Interview preparation tips for other job seekers - Good Company
Give Good Salary
But Bad Management

I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself, tell about your family background, mail writing, essay writing.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be attentive, postive attitude, please work on you before going on interview. Prepare all question which i mentioned above.
At last all the best.

Cogent E Services interview questions for designations

 Senior Customer Service Associate

 (2)

 Customer Service

 (1)

 Customer Service Associate (Csa)

 (9)

 Customer Service Executive

 (16)

 Customer Service Advisor

 (2)

 Customer Service Agent

 (1)

 Customer Service Representative

 (1)

 Customer Support Associate

 (13)

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your self
  • Q2. Expected you want salary

Interview Questionnaire 

1 Question

  • Q1. Introduction, Reason for leaving the last job, write something on a random topic,
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

Asked self interduction explan personal loan department asked questions and computer skills

Round 3 - HR 

(2 Questions)

  • Q1. Salaralry problems in company questions asked
  • Q2. What is ur salary accepted and probloms are there company to asked questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Good team working and suport. but time sence over 12 hours duty time change time 8 hours

I applied via Walk-in and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. Tell me about your family

Interview Preparation Tips

Interview preparation tips for other job seekers - Good Experience

I applied via Walk-in and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Q2. Why should we hire you?
  • Q3. Where do you see yourself in 5 years?
  • Q4. What are your strengths and weaknesses?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer clearly and directly. Spell out your ideas as clearly as you can. Also try to substantiate your ideas with examples. Don't be overly wordy and try to keep your answers to the point. Do not try to deviate too much from the question.

I applied via Company Website and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Wasn't too hard some to read some word and introduction also

Interview Preparation Tips

Interview preparation tips for other job seekers - Good interview and employees also wonderful
Contribute & help others!
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Cogent E Services Interview FAQs

How many rounds are there in Cogent E Services Customer Service Associate interview?
Cogent E Services interview process usually has 2-3 rounds. The most common rounds in the Cogent E Services interview process are HR, Resume Shortlist and One-on-one Round.
What are the top questions asked in Cogent E Services Customer Service Associate interview?

Some of the top questions asked at the Cogent E Services Customer Service Associate interview -

  1. Ctrl+z= undo Ctrl+x=cut Ctrl+v=paste Ctrl+A= select all Ctrl+c=c...read more
  2. Tell me computer shortcut k...read more
  3. what do you know about insura...read more
How long is the Cogent E Services Customer Service Associate interview process?

The duration of Cogent E Services Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Cogent E Services Customer Service Associate Interview Process

based on 21 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more
Cogent E Services Customer Service Associate Salary
based on 906 salaries
₹1 L/yr - ₹4.1 L/yr
24% less than the average Customer Service Associate Salary in India
View more details

Cogent E Services Customer Service Associate Reviews and Ratings

based on 309 reviews

2.8/5

Rating in categories

2.9

Skill development

2.7

Work-life balance

2.5

Salary

2.8

Job security

2.6

Company culture

2.3

Promotions

2.7

Work satisfaction

Explore 309 Reviews and Ratings
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