Technotask Business Solutions Customer Service Associate (Csa) Interview Questions and Answers

Q1. Why you are looking for a new job now?
Ans. 
Seeking new challenges and growth opportunities in a supportive environment.
• Looking to expand my skill set and knowledge in a new role

• Interested in working with a different team or company culture

• Seeking better work-life balance or career advancement

• Want to contribute to a company that aligns with my values and goals
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Q2. Why you become interested in our company?
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Q1. Salary expectation
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Q2. Why you want to join
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• Experienced in handling customer inquiries and complaints

• Skilled in providing excellent customer service

• Strong communication and problem-solving abilities

• Ability to remain calm and professional in stressful situations
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Q2. Describe your college life?
Ans. 
My college life was a mix of academics, extracurricular activities, and making lifelong friendships.
• Studied hard to maintain good grades

• Participated in various clubs and organizations

• Made friends from diverse backgrounds

• Balanced social life with academic responsibilities
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Q1. They will give any 1 topic to speak
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Q2. What are your hobbies?
Ans. 
My hobbies include reading, hiking, and playing the guitar.
• Reading: I enjoy reading fiction and non-fiction books in my free time.

• Hiking: I love exploring nature trails and going on outdoor adventures.

• Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.
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Q1. Self introduction and previous work experience
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It was related to grammar and scenarios to assist customers

Q1. About shifts and leaves
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Q2. Where do you see you in next five years?
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Q1. Personal introduction -
Ans. Present your intro your name ,hometown,qualification from schooling to graduation,your work experience,about your family -how many family members are there in your home,your skills ,your hobbies etc.,that's it.
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Q2. Tell me about yourself
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After screening you will receive a link for the aptitude test you have to pass that test to move on to the next round.

Q1. You will have to show your typing skills.
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Q2. Basic grammar test will be conducted.
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Q1. General HR question were asked.
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Q1. Again type test will be conducted and some question about the process will be asked.
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In first round I had to give the assignment which consists of some mathematical questions and some IQ questions.

The second round was consist of group discussion round among the candidates that are selected in first round also the topics would be told in the group discussion round there itself and we will be given 5 minutes to prepare for that topic.

Q1. After getting selected in GD, it was my last and final round the personal interview round in which I was asked about the personL background for example where I live and what are ny educational qualifiactio...read more
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Q2. What are your achievements in work place?
Ans. 
I have consistently achieved high customer satisfaction ratings and have been recognized for my ability to handle difficult customer situations.
• Received multiple awards for providing exceptional customer service

• Consistently achieved high customer satisfaction ratings

• Successfully resolved complex customer issues

• Received positive feedback from customers and colleagues

• Implemented new strategies to improve customer support
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Q1. How did you spend your last day? describe your recent favorite movie in brief. what is customer satisfaction?
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