5 Technotask Business Solutions Customer Service Associate (Csa) Interview Questions & Answers | Complete Prep Guide 2025

Technotask Business Solutions Customer Service Associate (Csa) Interview Experiences

1 interview found

Customer Service Associate (Csa) Interview Questions & Answers

posted on 22 Aug 2021

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire

5 Questions

Q1. About yourself.

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Q2. About education.

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Q3. How to handle customers on call or mail.

Ans.

Handle customers on call or mail by being patient, empathetic, and providing solutions.

Listen actively and understand their concerns
Acknowledge their emotions and show empathy
Provide clear and concise solutions
Follow up to ensure customer satisfaction
Maintain a positive and professional attitude
Use appropriate language and tone
Be patient and avoid interrupting the customer

Answered by AI

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Q4. How to reach the targets at your lavel.

Ans.

To reach targets at my level, I would focus on setting achievable goals, tracking progress, and seeking feedback.

Set specific and measurable goals
Break down larger goals into smaller, achievable tasks
Regularly track progress and adjust strategies as needed
Seek feedback from supervisors and colleagues to identify areas for improvement
Stay motivated and focused on the end goal

Answered by AI

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Q5. Situation based questions.

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Interview Preparation Tips

Interview preparation tips for other job seekers - First of all we have to reach the interview on time, our dress up, confidence and short answers.

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Interview Tips & Stories

4d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Customer Service Associate (Csa) Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 21 Dec 2020

I applied via Walk-in and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. Tell me something about yourself

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Q2. Why did u left ur last company

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Q3. How much salary did u expect

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Interview Preparation Tips

Interview preparation tips for other job seekers - Simply rounds will be there till the client round and the client round will be on telephone and Client normally check your gramticaly mistakes and your pronounciation and simple you'll select if u have a good communication skill and confidence you need confidence

Customer Service Associate (Csa) Interview Questions & Answers

TCS

Anonymous

posted on 2 Sep 2021

I applied via Walk-in and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. Why do you want to join TCS

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and honest. Don't lie about anything.

Customer Service Associate (Csa) Interview Questions & Answers

Mphasis

Anonymous

posted on 8 Jan 2018

I applied via Other

Interview Preparation Tips

General Tips: Interview is the almost divieded in 5 rounds self entro ,computr knowlege,group discution , writen test,finaly Hr introgate
Skills: Communication
Duration: <1 week

Customer Service Associate (Csa) Interview Questions & Answers

Wipro

Anonymous

posted on 27 Dec 2020

I applied via Company Website and was interviewed before Dec 2019. There were 5 interview rounds.

Interview Questionnaire

1 Question

Q1. Why we hire you ?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you are going for interviews be confident on yourself and give your best that you are the one and perfect for this job role

Customer Service Associate (Csa) Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 23 Oct 2021

I applied via Walk-in and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire

2 Questions

Q1. About my self work experience and knowledge

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Q2. Know about your self goood communication knowledge of computer

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Interview Preparation Tips

Interview preparation tips for other job seekers - You have good knowledge and communication skil and

Customer Service Associate (Csa) Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 30 Mar 2023

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Tell me about yourself, what is customer service. Tell me about your daily routine

Ans. I told him about my self, customer is type of services where a customer service provide helps to customers and try resolve the concern as soon as possible understanding the problem resolving the concern empathised him.

Answered Anonymously

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Q2. What is dabit card, read the sentences

Ans.

A debit card is a payment card that allows the cardholder to make purchases by deducting funds directly from their bank account.

A debit card is linked to a bank account and can be used to make purchases at various merchants.
Unlike a credit card, a debit card does not allow the cardholder to borrow money.
When a transaction is made using a debit card, the funds are immediately deducted from the cardholder's bank account.
...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Have to make patience and have to give answer in a better way in sentences not in words . Or have to be confident on the front of HR

Customer Service Associate (Csa) Interview Questions & Answers

Wipro

posted on 1 Dec 2022

I applied via Naukri.com and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Technical

(4 Questions)

Q1. Mera interview online hua hai so app bhi apply kar sakte hai

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Q2. Aap apni ek strength btao

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Q3. Ek weakness share kariye

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Q4. Kya aapne pehle kabhi work kiya hai

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Round 3 - Na

(2 Questions)

Q1. Aap bhi wipro mai work kar sakte hai

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Q2. Aap wipro ko kyu join karna chahte hai

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Interview Preparation Tips

Topics to prepare for Wipro Customer Service Associate (Csa) interview:

English Typing
Tally ERP

Interview preparation tips for other job seekers - Wipro is a good company so you re working here and freshers are most welcome

Customer Service Associate (Csa) Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 20 May 2022

I applied via Company Website and was interviewed in Nov 2021. There was 1 interview round.

Round 1 - HR

(1 Question)

Q1. They can be asked anykind of questions so be prepared for that

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and had to be witha smile

Customer Service Associate (Csa) Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 28 Jun 2021

Interview Questionnaire

1 Question

Q1. What is the biggest waterfall in the world

Add your answer

Technotask Business Solutions Interview FAQs

What are the top questions asked in Technotask Business Solutions Customer Service Associate (Csa) interview?

Some of the top questions asked at the Technotask Business Solutions Customer Service Associate (Csa) interview -

How to handle customers on call or ma...read more
How to reach the targets at your lav...read more
Situation based questio...read more

Customer Service Associate 145 salaries	₹0 L/yr - ₹0 L/yr
Team Lead 97 salaries	₹0 L/yr - ₹0 L/yr
C.S.A 90 salaries	₹0 L/yr - ₹0 L/yr
Customer Support Associate 88 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Executive 85 salaries	₹0 L/yr - ₹0 L/yr

Technotask Business Solutions Customer Service Associate (Csa) Interview Questions and Answers

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