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Sunknowledge Services Interview Questions, Process, and Tips

Updated 24 Dec 2024

Top Sunknowledge Services Interview Questions and Answers

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Sunknowledge Services Interview Experiences

Popular Designations

74 interviews found

US Medical Billing Process Associate - Healthcare Voice Process Interview Questions & Answers

user image Anonymous

posted on 24 Nov 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Oct 2024. There were 5 interview rounds.

Round 1 - Group Discussion 

GD was basically asking intro of everyone.

Round 2 - One-on-one 

(1 Question)

  • Q1. No questions in 1 on 1 round. Here HR will tell you that they're giving 15k for freshers & 17 for experienced candidate. Are you willing to go ahead or not?
    • Add your answer
Round 3 - Aptitude Test 

MCQ questions on computer(their computer in office), similar as other interviews.

Round 4 - Typing Test 

(1 Question)

  • Q1. Typing test. Speed & accuracy are being measured.
    • Add your answer
Round 5 - Behavioral 

(1 Question)

  • Q1. Manager/team lead was calling(over phone) and asking questions.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Even before going for the interview, on Ambitionbox I saw a review where someone told about that nonsense interviewer named 'Preeti Doshi'. And after attending the interview I can definitely confirm that the review was definitely true. The person named named Preeti Doshi has some serious ego issues and lacks experience of taking interviews. Where all the candidates are being asked to wear formals, the interviewer herself was wearing button open shirt, utter nonsense.

Second part, they're exploiting the cheap labor part and taking advantage of people's tough time. Offering 15k for a fresher in BPO in 2024 and 17k for 2+ years of experienced candidate. (Just for reference, I've started my BPO career in March 2022 at 15k/month salary. So it's way below standards in 2024 end)

Third part, they will waste your whole day there. Delaying each process by 40 mins to 1h. (For reference, I've entered the building at 1 PM, left it after 8 PM). If you're going for the interview a bit far from Sector V, then good luck at returning to your home that night.

Honestly, if you're living near that office and just trying to start your career(just for the sake of adding 'experienced' in your resume for future jobs) only then consider this post at Sun Knowledge.

Also there's no night shift allowance as well.

I'd rather suggest to try Amazon VCS jobs(for freshers). It will be WFH, same BPO sector, better salary, rotational shift, in case of night shift there will be night shift allowance as well.

Customer Service Representative Interview Questions & Answers

user image Suryarun Roy

posted on 24 Dec 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Nov 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Can you tell me about yourself?
  • Ans. 

    Experienced customer service representative with a passion for helping others and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to remain calm and professional in high-pressure situations

    • Proven track record of exceeding customer satisfaction goals

    • Familiarity with CRM systems and ticketing platforms

    • Answered by AI
    Add your answer
  • Q2. Are you comfortable with the salary that we can offer you?
  • Ans. 

    Yes, I am comfortable with the salary offered.

    • I have carefully considered the salary offered and it aligns with my expectations.

    • I believe the salary is fair based on my experience and qualifications.

    • I am confident that the salary offered reflects the value I can bring to the role.

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

There will be 55 multiple-choice questions covering topics such as mathematics, reasoning, grammar, and capitalization.

Round 3 - Typing Test 

(1 Question)

  • Q1. Typing test will be there where they are checking the speed and accuracy
    • Add your answer
Round 4 - Operation round 

(3 Questions)

  • Q1. Can you tell me about yourself?
  • Ans. 

    Experienced customer service representative with a passion for helping others and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to remain calm and professional in high-pressure situations

    • Proven track record of exceeding customer satisfaction goals

    • Familiarity with CRM systems and ticketing platforms

    • Answered by AI
    Add your answer
  • Q2. Are you comfortable with the absence of Indian holidays?
  • Ans. 

    Yes, I am comfortable with the absence of Indian holidays as I am willing to work during those times.

    • I am flexible with my schedule and willing to work during holidays

    • I understand the importance of providing customer service consistently throughout the year

    • I am committed to meeting the needs of customers regardless of holidays

    • Answered by AI
    Add your answer
  • Q3. What is your earliest possible start date?
  • Ans. 

    I can start as early as next week, pending completion of any necessary pre-employment requirements.

    • Provide a specific date or timeframe for your earliest start date

    • Clarify that the start date is contingent on completing any required paperwork or background checks

    • Express enthusiasm and readiness to begin the role

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Having four years of experience in the BPO sector, including two years in US healthcare, made my interview proceed smoothly. The HR representative and manager did not ask me many questions, resulting in a brief interview.

Customer Service Representative Interview Questions asked at other Companies

Q1. 4) What is the difference between BPO and KPO?
View answer (3)

Senior Medical Billing Associate Interview Questions & Answers

user image Anonymous

posted on 28 Nov 2023

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Identification of themselves ?
    • Add your answer
  • Q2. Their past salary scale ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Never join this firm . The work environment is very bad . They exploite their employees .
Abuse them & threats them to harm them . It us not safe for females & genuine working males as well . But if you are toxic & of filthy mindset then you can join this work environment .

Process Associate Interview Questions & Answers

user image Anonymous

posted on 26 Aug 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
-
Result
No response
Round 1 - HR 

(1 Question)

  • Q1. Tell me something about your self?
  • Ans. 

    I am a dedicated and detail-oriented individual with a strong work ethic and excellent communication skills.

    • I have a Bachelor's degree in Business Administration from XYZ University.

    • I have previous experience working as a customer service representative at ABC Company.

    • I am proficient in Microsoft Office Suite and have strong organizational skills.

    • I am a quick learner and enjoy taking on new challenges.

    • I am fluent in En

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

Typing test @ some general questions related to us healthcare

Round 3 - One-on-one 

(5 Questions)

  • Q1. Tell me something about your self?
  • Ans. 

    I am a dedicated and detail-oriented individual with a strong work ethic and excellent communication skills.

    • Graduated with a degree in Business Administration

    • Previous experience in customer service and data entry

    • Proficient in Microsoft Office Suite

    • Strong organizational skills and ability to multitask effectively

    • Answered by AI
    Add your answer
  • Q2. Why do you want to join our company?
  • Ans. 

    I am impressed by the company's reputation for innovation and growth.

    • I admire the company's commitment to pushing boundaries and staying ahead of the curve.

    • I am excited about the opportunity to contribute to a dynamic and forward-thinking team.

    • I believe that joining your company will provide me with valuable learning and growth opportunities.

    • Answered by AI
    Add your answer
  • Q3. Why do you left your previous job?
  • Ans. 

    Seeking new challenges and growth opportunities.

    • Looking for a new challenge and growth opportunities

    • Desire for career advancement

    • Seeking a better work-life balance

    • Relocation to a new city

    • Company downsizing or restructuring

    • Answered by AI
    Add your answer
  • Q4. What is you expected salary?
  • Ans. 

    My expected salary is based on my experience, skills, and the industry standard for Process Associates.

    • Research industry standards for Process Associates salaries

    • Consider my experience and skills when determining my expected salary

    • Be open to negotiation based on the company's offer

    • Answered by AI
    Add your answer
  • Q5. What do you know about Sun knowledge?
    • Add your answer

Process Associate Interview Questions asked at other Companies

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
View answer (19)

Sunknowledge Services interview questions for popular designations

 Process Associate

 (31)

 Management Trainee

 (6)

 Senior Process Associate

 (4)

 Medical Billing Executive

 (3)

 Process Associate Level 1

 (3)

 Customer Service Executive

 (2)

 Accounts Receivable Analyst

 (1)

 AR Analyst

 (1)

Process Associate Interview Questions & Answers

user image Abhijeet Dey

posted on 19 Nov 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

It was primary aptitude test .

Round 2 - HR 

(2 Questions)

  • Q1. Introduction, experiences
    • Add your answer
  • Q2. Strength , weakness.
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. It was with manager who asked about brief introduction & experience and other things ..
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good company with Friendly people but the main issue was the negativity came from people who didn't want to be your side if you are not follow them otherwise company was overall very good..I am happy with management team who support everytime whenever I had any issue ...

Process Associate Interview Questions asked at other Companies

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
View answer (19)

Get interview-ready with Top Sunknowledge Services Interview Questions

Executive Interview Questions & Answers

user image Anonymous

posted on 16 Sep 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Referral and was interviewed in Aug 2024. There were 4 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Introduce yourself.
  • Ans. 

    Experienced executive with a proven track record in leading successful teams and driving business growth.

    • Over 10 years of experience in executive leadership roles

    • Led teams to achieve record-breaking sales numbers

    • Implemented innovative strategies to increase market share

    • Strong background in financial management and budgeting

    • Excellent communication and interpersonal skills

    • Answered by AI
    Add your answer
  • Q2. Why you've left your previous job?
  • Ans. 

    Seeking new challenges and opportunities for growth.

    • Desire for career advancement

    • Looking for new challenges

    • Seeking better work-life balance

    • Relocation to a new city

    • Company downsizing or restructuring

    • Conflict with management or colleagues

    • Answered by AI
    Add your answer
  • Q3. Why there is a gap in your career?
  • Ans. 

    Took time off to care for a sick family member and focus on personal development.

    • Took a break to care for a sick family member

    • Used the time to focus on personal development and self-improvement

    • Took courses or attended workshops to enhance skills during the gap

    • Volunteered or did freelance work to stay engaged in the industry

    • Answered by AI
    Add your answer
  • Q4. Why you want to join in Sunknowledge?
    • Add your answer
Round 2 - Aptitude Test 

Some MCQ questions of 55 marks. Just basic concept.

Round 3 - Typing Test 

(1 Question)

  • Q1. A paragraph and number typing test. Speed should be 30 WPM with 98% accuracy.
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. This is Op's round. Introduce yourself. What was your previous job role? Are you comfortable in night shift? What is you dream job? What is your greatest weekness and strength? about Sunknowledge.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you're freshers please focus on your career goal in the time of interview and if you're experience then do home work about your previous job.

Executive Interview Questions asked at other Companies

Q1. How will you start RS method Development for known drug product?
View answer (16)

Customer Service Executive Interview Questions & Answers

user image Mukesh Sharma

posted on 14 Aug 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Approached by Company and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Group Discussion 

I was approached by the company for the job of customer service executive last week. So I went there for an interview. At other companies, the first round is taken on one by one basis. But to my surprise, the interviewer named Preeti Doshi called all the 20 candidates in one room and started taking our introductions. I have never seen this kind of interview anywhere before. Now comes the most important part, those candidates including me who said that they where preparing for government exams earlier in their life, got rejected on the spot. The interviewer didn't even consider that we no longer have the age of appearing for government exams anymore. Based upon our history of preparing and appearing for government exams, she rejected us. She didn't even consider our communication skills and other skills relevant for the job. Before going for the interview, I also confirmed with the HR regarding this. But she said that merely appearing for government exams in the past won't create any issue in the hiring process. But in the interview, we observed just the opposite. We were not even allowed to proceed to the second round.

Interview Preparation Tips

Interview preparation tips for other job seekers - If any body is going to this company for interview, please abstain from speaking about the government job exams if you have been preparing for/appeared in the past. Or else this will be the only reason for your rejection in the very first round. Moreover the interviewer won't tell you on the spot that you are rejected. She will tell you that you leave for the day. If your profile is selected, you'll be informed. But this is rejection, because after that you won't be receiving any updates from the company regarding this.

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (34)

Process Associate Interview Questions & Answers

user image Anonymous

posted on 16 Jul 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about your self?
    • Add your answer
  • Q2. Some basic interview questions
    • Add your answer
Round 2 - Aptitude Test 

It was mixed up of aptitude, english

Round 3 - Typing Test 

(2 Questions)

  • Q1. Just need to type the same as per the system
    • Add your answer
  • Q2. You should need to maintain atleast 30wpm
    • Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. Again some basic interview questions
    • Add your answer
  • Q2. Why would you like to join this company?
    • Add your answer

Process Associate Interview Questions asked at other Companies

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
View answer (19)

Process Associate Interview Questions & Answers

user image Anonymous

posted on 12 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and detail-oriented individual with a strong background in data analysis and process improvement.

    • Graduated with a degree in Business Administration

    • Worked as a data analyst for 2 years

    • Implemented process improvements that resulted in a 20% increase in efficiency

    • Answered by AI
    Add your answer
  • Q2. Why did you leave previous organisation ?
  • Ans. 

    Seeking new opportunities for growth and development.

    • Looking for new challenges and opportunities for career advancement.

    • Desire for a change in work environment or company culture.

    • Seeking better work-life balance or compensation.

    • Relocation to a new city or country.

    • Company downsizing or restructuring leading to job loss.

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

General knowledge questions

Round 3 - Aptitude Test 

Typing test 60 WPM minimum

Round 4 - One-on-one 

(1 Question)

  • Q1. Why do you want to join this organisation?
  • Ans. 

    I am impressed by the company's reputation for innovation and employee development.

    • I admire the company's commitment to innovation and cutting-edge technology.

    • I am excited about the opportunities for professional growth and development within the organization.

    • I have heard positive feedback from current employees about the company culture and work environment.

    • Answered by AI
    Add your answer

Process Associate Interview Questions asked at other Companies

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
View answer (19)

Voice Process Executive Interview Questions & Answers

user image Anonymous

posted on 19 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Should have good communication skills, that doesn't means extras ordinary English , basic currect and fluent is enough

Round 2 - Aptitude Test 

Basic Aptitude Questions

Round 3 - Technical 

(2 Questions)

  • Q1. This is a typing test , Words typing
    • Add your answer
  • Q2. This is also number typing
    • Add your answer
Round 4 - HR 

(2 Questions)

  • Q1. Should know about the company
    • Add your answer
  • Q2. Also go through the JD
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and fluent , don't get over confident

Voice Process Executive Interview Questions asked at other Companies

Q1. How to solve a problem of customer
View answer (7)

Top trending discussions

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Interview Tips & Stories
2w
honestword
·
ex -
Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Sunknowledge Services Interview FAQs

How many rounds are there in Sunknowledge Services interview?
Sunknowledge Services interview process usually has 3-4 rounds. The most common rounds in the Sunknowledge Services interview process are HR, Aptitude Test and One-on-one Round.
How to prepare for Sunknowledge Services interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sunknowledge Services . The most common topics and skills that interviewers at Sunknowledge Services expect are US Healthcare, Medical Billing, international bpo, voice process and US Process.
What are the top questions asked in Sunknowledge Services interview?

Some of the top questions asked at the Sunknowledge Services interview -

  1. Different types of joining, Aggregrade functions, Having Clauses, Where Clauses...read more
  2. There's no Indian Holidays cause the process is US based ..are you okay with...read more
  3. Did you know something about medical coding, ICD-10 or CPT c...read more
How long is the Sunknowledge Services interview process?

The duration of Sunknowledge Services interview process can vary, but typically it takes about less than 2 weeks to complete.

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Sunknowledge Services Interviews By Designations

Interview Questions for Popular Designations

Sunknowledge Services Interview Process

based on 32 interviews in last 1 year

Interview experience

3.9
  
Good
View more

People are getting interviews through

based on 58 Sunknowledge Services interviews
WalkIn
Job Portal
Referral
31%
31%
17%
21% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

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Sunknowledge Services Reviews and Ratings

based on 972 reviews

3.9/5

Rating in categories

3.8

Skill development

3.8

Work-Life balance

3.5

Salary & Benefits

4.1

Job Security

3.6

Company culture

3.5

Promotions/Appraisal

3.8

Work Satisfaction

Explore 972 Reviews and Ratings
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