6 Sunknowledge Services Customer Service Representative Interview Questions & Answers | Complete Prep Guide 2025

Sunknowledge Services Customer Service Representative Interview Experiences

1 interview found

Customer Service Representative Interview Questions & Answers

Suryarun Roy

posted on 24 Dec 2024

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Approached by Company and was interviewed in Nov 2024. There were 4 interview rounds.

Round 1 - HR

(2 Questions)

Q1. Can you tell me about yourself?

Ans.

Experienced customer service representative with a passion for helping others and resolving issues efficiently.

Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Proven track record of exceeding customer satisfaction goals
Familiarity with CRM systems and ticketing platforms

Answered by AI

Add your answer

Q2. Are you comfortable with the salary that we can offer you?

Ans.

Yes, I am comfortable with the salary offered.

I have carefully considered the salary offered and it aligns with my expectations.
I believe the salary is fair based on my experience and qualifications.
I am confident that the salary offered reflects the value I can bring to the role.

Answered by AI

Add your answer

Round 2 - Aptitude Test

There will be 55 multiple-choice questions covering topics such as mathematics, reasoning, grammar, and capitalization.

Round 3 - Typing Test

(1 Question)

Q1. Typing test will be there where they are checking the speed and accuracy

Add your answer

Round 4 - Operation round

(3 Questions)

Q1. Can you tell me about yourself?

Ans.

Experienced customer service representative with a passion for helping others and resolving issues efficiently.

Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Proven track record of exceeding customer satisfaction goals
Familiarity with CRM systems and ticketing platforms

Answered by AI

Add your answer

Q2. Are you comfortable with the absence of Indian holidays?

Ans.

Yes, I am comfortable with the absence of Indian holidays as I am willing to work during those times.

I am flexible with my schedule and willing to work during holidays
I understand the importance of providing customer service consistently throughout the year
I am committed to meeting the needs of customers regardless of holidays

Answered by AI

Add your answer

Q3. What is your earliest possible start date?

Ans.

I can start as early as next week, pending completion of any necessary pre-employment requirements.

Provide a specific date or timeframe for your earliest start date
Clarify that the start date is contingent on completing any required paperwork or background checks
Express enthusiasm and readiness to begin the role

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Having four years of experience in the BPO sector, including two years in US healthcare, made my interview proceed smoothly. The HR representative and manager did not ask me many questions, resulting in a brief interview.

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 15 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Why do you want us to hire you?

Ans. It is a renowned company. Working for you would give me the opportunity to build upon my experience and skills in communication & sales as part of what I know would be a really inspiring and rewarding environment, based upon what I’ve heard about your company.

Answered Anonymously

Add your answer

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:

Google search

Interview preparation tips for other job seekers - If you want to impress your interviewer & get the job.

1. Share some fun facts & showcase your personality while introducing yourself.

2. Then focus on how you can help the company & how the company can help you in building your career.

3. Be negotiable” to demonstrate your flexibility in terms of salary.

4. Make sure the position aligns with your long-term goals.

All the best!

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 10 Apr 2022

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR

(10 Questions)

Q1. What are your salary expectations?

Add your answer

Q2. What is your family background?

Add your answer

Q3. Share details of your previous job.

Add your answer

Q4. Why should we hire you?

Add your answer

Q5. Why are you looking for a change?

Add your answer

Q6. Where do you see yourself in 5 years?

Add your answer

Q7. What are your strengths and weaknesses?

Add your answer

Q8. Tell me about yourself.

Add your answer

Q9. Why do you think that you are fit for this job that you have applied for?

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Q10. Would you be able to keep speaking to our customers just like you speak to your friends for long hours without getting tired?

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Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:

Personality Development
Communication Skills
Fluent English Speaking
Computer Basics

Interview preparation tips for other job seekers - After the 1st round of my interview, I had to wait for a long time before getting to know the outcome of my 1st round. It was almost the entire day that I sat at the reception skipping lunch just waiting for what`s next. 1st round was at 9am & I was responded with the next move at around 4pm,which kind of sounds like a long time but the thing to be noted is that not everybody held onto with me for their response...Rather we were just 3 members out of 8 who were patient enough to hold onto & we all 3 got selected at the end of the day.

So, my suggestion is that some good companies might check on your patience levels by making you wait for long hours at the interview itself but don`t run away saying that it`s taking too long.. Be cool & patient so that the popular saying "Patience Pays" would come to pass in your job hunt.

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 15 Dec 2020

Interview Questionnaire

1 Question

Q1. Reading credit card quires.

Add your answer

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 9 Jun 2021

Interview Questionnaire

1 Question

Q1. About our self or if u have NY process knoweledge

Add your answer

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 3 May 2021

Interview Questionnaire

1 Question

Q1. How will you handle Customers

Ans.

I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.

Actively listen to customers to understand their needs and concerns
Show empathy and understanding towards customers' situations
Provide prompt and effective solutions to address customers' issues
Maintain a positive and professional attitude throughout the interaction
Follow up wi

Answered by AI

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Customer Service Executive Interview Questions & Answers

TCS

Anonymous

posted on 26 Jan 2020

I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire

8 Questions

Q1. Tell me something about yourself.

View 6 more answers

Q2. Regarding previous Organization.

Add your answer

Q3. Why did you left previous Organization.

Add your answer

Q4. What was your role in previous Organization.

Add your answer

Q5. Detail Explanation regarding previous Organization Process.

Ans.

Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

Conducted a thorough analysis of existing processes and identified areas for improvement
Developed and implemented a new system for tracking and resolving customer issues
Trained customer service team on new process and provided ongoing support
Monitored and evaluated the effectiveness of the new process through regular feedback and data a...

Answered by AI

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Q6. Regarding Hobby

Add your answer

Q7. Job stability

Add your answer

Q8. And what you think about TCS.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Confidante and Answer those.
Don't get scared, it's just a basics questions.

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 26 Feb 2021

Interview Questionnaire

1 Question

Q1. What is wipro

Add your answer

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 21 Mar 2021

I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire

1 Question

Q1. Intro, strength and weakness with example, about studies , about hobbies with tricky questions, to sign a contract.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Selection process of Wipro is too good,
my advice is don't lie during interview, everything will be fine.

Customer Service Executive Interview Questions & Answers

Accenture

Anonymous

posted on 10 Oct 2020

I applied via Referral and was interviewed before Oct 2019. There were 5 interview rounds.

Interview Questionnaire

1 Question

Q1. 1.In which kind of process would you like to hire me 2.What will be my position and work 3.what will be my salary 4.Is there any target? 5.When will I get my increment in salary 6.Are there any incentives?...

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Whenever you go for a interview first maintain ur attitude well.Dress up in formal,Trim ur hairs n beard be clean.Be optimistic.Communicate In a good manner with recruiter don't show ur cheap tricks.Ask whatever doubts u have especially about ur salary.Try to know for whom ur working or which company u r going to work. know before they tell u about the company.Maintain a good relationship with ur higher authority for ur future it will lead to ur growth.Give the best of yours.

Sunknowledge Services Interview FAQs

How many rounds are there in Sunknowledge Services Customer Service Representative interview?

Sunknowledge Services interview process usually has 4 rounds. The most common rounds in the Sunknowledge Services interview process are HR, Aptitude Test and Typing Test.

What are the top questions asked in Sunknowledge Services Customer Service Representative interview?

Some of the top questions asked at the Sunknowledge Services Customer Service Representative interview -

What is your earliest possible start da...read more
Typing test will be there where they are checking the speed and accur...read more

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Sunknowledge Services Customer Service Representative Salary

based on 13 salaries

₹1.7 L/yr - ₹2.7 L/yr

29% less than the average Customer Service Representative Salary in India

View more details

Sunknowledge Services Salaries in India

Process Associate 1.2k salaries	₹0 L/yr - ₹0 L/yr
Senior Process Associate 128 salaries	₹0 L/yr - ₹0 L/yr
AR Analyst 86 salaries	₹0 L/yr - ₹0 L/yr
Management Trainee 75 salaries	₹0 L/yr - ₹0 L/yr
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