Etech Global Services Customer Service Representative Interview Questions and Answers

Ecommerce refers to buying and selling of goods and services online.

• Ecommerce platforms include Amazon, eBay, and Shopify.

• Customers can make purchases using credit/debit cards, PayPal, or other payment methods.

• Ecommerce has revolutionized the retail industry by providing convenience and accessibility to customers.

• Ecommerce also includes services such as online banking, online ticket booking, and online food delivery.

• Ec...read more

Ecommerce services offer convenience, variety, and cost savings compared to shopping in person.

• Ecommerce allows for shopping from anywhere at any time

• Online stores offer a wider variety of products and brands

• Ecommerce often offers lower prices and discounts

• No need to physically travel to stores and deal with crowds and parking

• Ecommerce allows for easy comparison shopping

• Delivery options make it easy to receive purchase...read more

A mutual fund is a type of investment vehicle that pools money from multiple investors to invest in stocks, bonds, or other assets.

• Mutual funds are managed by professional fund managers

• Investors buy shares in the mutual fund and the value of their investment is determined by the performance of the underlying assets

• Mutual funds offer diversification and convenience for investors who may not have the time or expertise to...read more

There are various types of mutual funds such as equity, debt, hybrid, index, sectoral, etc.

• Equity mutual funds invest in stocks of companies

• Debt mutual funds invest in fixed income securities like bonds

• Hybrid mutual funds invest in both stocks and bonds

• Index mutual funds track a specific market index like Nifty or Sensex

• Sectoral mutual funds invest in a specific sector like banking or technology

Stock market is a platform where publicly traded companies issue and trade their stocks.

• Stock market is a place where investors buy and sell shares of publicly traded companies.

• It provides a platform for companies to raise capital by issuing stocks.

• The stock market is influenced by various factors such as economic indicators, company performance, and global events.

• Examples of stock markets include the New York Stock Ex...read more

Debt is money borrowed that needs to be repaid with interest. Equity is ownership in a company. Liquid fund is a type of mutual fund that invests in short-term, low-risk securities.

• Debt is a loan that needs to be repaid with interest

• Equity represents ownership in a company

• Liquid fund is a type of mutual fund that invests in short-term, low-risk securities

• Debt can be in the form of loans, bonds, or credit card balances

• E...read more

Money market securities and commercial papers are short-term debt instruments issued by corporations and governments.

• Money market securities are highly liquid and low-risk investments that mature in less than a year.

• Commercial papers are unsecured promissory notes issued by corporations to finance short-term cash needs.

• Money market securities and commercial papers are traded in the money market, which is a segment of t...read more