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Etech Global Services Customer Service Representative Interview Questions and Answers

Updated 12 Jan 2023

Etech Global Services Customer Service Representative Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Use of Shortcut keys on keyboard
  • Ans. 

    Shortcut keys on keyboard are essential for efficient and quick navigation.

    • Shortcut keys save time and effort while navigating through menus and options.

    • Common shortcut keys include Ctrl+C for copy, Ctrl+V for paste, and Ctrl+Z for undo.

    • Learning and using shortcut keys can improve productivity and workflow.

    • Shortcut keys may vary depending on the operating system and software being used.

  • Answered by AI
  • Q2. What is telecommunication
  • Ans. 

    Telecommunication is the transmission of information over a distance using electronic means.

    • Telecommunication involves the use of electronic devices to transmit information over a distance

    • It includes various forms of communication such as telephone, internet, radio, and television

    • Telecommunication has revolutionized the way we communicate and has made the world a smaller place

    • Examples of telecommunication companies inc

  • Answered by AI
  • Q3. How to handle customer on chat
  • Ans. 

    To handle customers on chat, be prompt, polite, empathetic, and provide accurate information.

    • Respond quickly to customer inquiries

    • Use positive language and show empathy

    • Provide accurate and helpful information

    • Offer solutions to customer problems

    • End the chat on a positive note

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. However the same thing
Round 4 - One-on-one 

(1 Question)

  • Q1. Where are you from why you are not your view

Interview Preparation Tips

Interview preparation tips for other job seekers - Pathetic interviewer and wrost treatment for employees

Skills evaluated in this interview

Interview questions from similar companies

I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Verscent test..
grammer test

Round 2 - HR 

(1 Question)

  • Q1. Introduction and knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst environment and management join with no self respect

Interview Preparation Tips

Round: Test
Experience: First round was eassy writing. It was a simple eassy topic

I applied via Referral and was interviewed before Sep 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About my self and family background my educations and any work experience related

Interview Preparation Tips

Interview preparation tips for other job seekers - It was great there were three rounds of interview taken by the HR and interview session was great

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1.  I was asked my experience in Last Employment and difference between Customer service and customer support

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in what you say,

I applied via Naukri.com and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. What is mutual fund
  • Ans. 

    A mutual fund is a type of investment vehicle that pools money from multiple investors to invest in stocks, bonds, or other assets.

    • Mutual funds are managed by professional fund managers

    • Investors buy shares in the mutual fund and the value of their investment is determined by the performance of the underlying assets

    • Mutual funds offer diversification and convenience for investors who may not have the time or expertise to...

  • Answered by AI
  • Q2. What is the type of mutual fund
  • Ans. 

    There are various types of mutual funds such as equity, debt, hybrid, index, sectoral, etc.

    • Equity mutual funds invest in stocks of companies

    • Debt mutual funds invest in fixed income securities like bonds

    • Hybrid mutual funds invest in both stocks and bonds

    • Index mutual funds track a specific market index like Nifty or Sensex

    • Sectoral mutual funds invest in a specific sector like banking or technology

  • Answered by AI
  • Q3. What is stock market
  • Ans. 

    Stock market is a platform where publicly traded companies issue and trade their stocks.

    • Stock market is a place where investors buy and sell shares of publicly traded companies.

    • It provides a platform for companies to raise capital by issuing stocks.

    • The stock market is influenced by various factors such as economic indicators, company performance, and global events.

    • Examples of stock markets include the New York Stock Ex...

  • Answered by AI
  • Q4. And other mutual fund releted basic questions
  • Q5. What is debt ?what is EQUITY?what is liquid fund?
  • Ans. 

    Debt is money borrowed that needs to be repaid with interest. Equity is ownership in a company. Liquid fund is a type of mutual fund that invests in short-term, low-risk securities.

    • Debt is a loan that needs to be repaid with interest

    • Equity represents ownership in a company

    • Liquid fund is a type of mutual fund that invests in short-term, low-risk securities

    • Debt can be in the form of loans, bonds, or credit card balances

    • E...

  • Answered by AI
  • Q6. What is money market securities and commercial papers
  • Ans. 

    Money market securities and commercial papers are short-term debt instruments issued by corporations and governments.

    • Money market securities are highly liquid and low-risk investments that mature in less than a year.

    • Commercial papers are unsecured promissory notes issued by corporations to finance short-term cash needs.

    • Money market securities and commercial papers are traded in the money market, which is a segment of t...

  • Answered by AI
  • Q7. Why do you want to be work as an customer service executive in our organisation?

Interview Preparation Tips

Interview preparation tips for other job seekers - HR checks communication skills and basic product knowledge so prepare accordingly.whoever reading this all the very best for your interview

I applied via Naukri.com and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Coding Test 

Code is a global, online program focused on bringing new contributors into open source s/w development

Round 2 - Aptitude Test 

Tests are highly useful to students who are preparing for competitive exami nations especially like nations cum merit

Interview Preparation Tips

Interview preparation tips for other job seekers - Slow growth opportunities for promotions and advancement.

I applied via Referral and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

English, logical reasoning, chat assessment

Round 3 - HR 

(2 Questions)

  • Q1. Previous exp, qualification, salary expectation
  • Q2. Don't compromise while coming to salary, ask take home prior joining, if you are ok continue

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont comprise while coming to salary, ask take home prior joining, If you are ok continue ni
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. How to satisfy an angry customer on call
  • Ans. 

    Listen actively, empathize, apologize, offer solutions, follow up

    • Listen to the customer's concerns without interrupting

    • Empathize with the customer's emotions and show understanding

    • Apologize for the inconvenience caused, even if it wasn't your fault

    • Offer solutions to resolve the issue, such as refunds, discounts, or replacements

    • Follow up with the customer to ensure their satisfaction and build trust

  • Answered by AI
  • Q2. Why do you want to join a customer service field

Interview Preparation Tips

Topics to prepare for Globiva Customer Service Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Be a smart worker

I applied via Referral and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 
Pro Tip by AmbitionBox:
Be a good listener. GDs are not just about speaking. Your listening skills will give you a lot of points to counter and speak when your turn comes.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Team work group discussion and good communication explain product properly

Etech Global Services Interview FAQs

How many rounds are there in Etech Global Services Customer Service Representative interview?
Etech Global Services interview process usually has 4 rounds. The most common rounds in the Etech Global Services interview process are Resume Shortlist, Technical and HR.
What are the top questions asked in Etech Global Services Customer Service Representative interview?

Some of the top questions asked at the Etech Global Services Customer Service Representative interview -

  1. Use of Shortcut keys on keybo...read more
  2. How to handle customer on c...read more
  3. What is telecommunicat...read more

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Etech Global Services Customer Service Representative Interview Process

based on 1 interview

Interview experience

1
  
Bad
View more
Etech Global Services Customer Service Representative Salary
based on 33 salaries
₹2 L/yr - ₹4.7 L/yr
11% more than the average Customer Service Representative Salary in India
View more details

Etech Global Services Customer Service Representative Reviews and Ratings

based on 7 reviews

4.5/5

Rating in categories

4.4

Skill development

4.5

Work-life balance

4.5

Salary

3.7

Job security

4.5

Company culture

4.2

Promotions

4.1

Work satisfaction

Explore 7 Reviews and Ratings
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