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Quess Customer Care Executive Interview Questions and Answers

Updated 28 Jul 2024

Quess Customer Care Executive Interview Experiences

1 interview found

Customer Care Executive Interview Questions & Answers

user image Awadhut Ajit Kulkarni

posted on 28 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.

    • Experienced in handling customer inquiries and complaints

    • Skilled in providing excellent customer service

    • Strong communication and problem-solving abilities

    • Ability to remain calm and professional in stressful situations

    • Answered by AI
    Add your answer
  • Q2. Describe your college life?
  • Ans. 

    My college life was a mix of academics, extracurricular activities, and making lifelong friendships.

    • Studied hard to maintain good grades

    • Participated in various clubs and organizations

    • Made friends from diverse backgrounds

    • Balanced social life with academic responsibilities

    • Answered by AI
    Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. They will give any 1 topic to speak
    • Add your answer
  • Q2. What are your hobbies?
  • Ans. 

    My hobbies include reading, hiking, and playing the guitar.

    • Reading: I enjoy reading fiction and non-fiction books in my free time.

    • Hiking: I love exploring nature trails and going on outdoor adventures.

    • Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and answer every question confidently they will select you

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Interview Tips & Stories
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Globiva user image Shivani Pal

posted on 5 Nov 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. No any questions
    • Add your answer
  • Q2. Only says normal details
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. No any questions
    • Add your answer
  • Q2. Normal details only
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Discussed work hour
    • Add your answer
  • Q2. Salary discussion
    • Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. Directly meet vp
    • Add your answer
  • Q2. Discussion week off
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Very bad experience

Customer Care Executive Interview Questions & Answers

Bill Gosling Outsourcing India user image Anonymous

posted on 16 Dec 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Can you introduce yourself?
    • Add your answer
  • Q2. What was experience details
    • Add your answer
Round 2 - Operational round 

(1 Question)

  • Q1. Asking details in bpo
    • Add your answer

Interview Preparation Tips

Topics to prepare for Bill Gosling Outsourcing India Customer Care Executive interview:
  • Bpo Operations

Customer Care Executive Interview Questions & Answers

NSB Bpo Solutions user image Anonymous

posted on 9 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What's the salary experience candidate and fresher ?
    • Add your answer
  • Q2. Is there different different types of processes or not and is their any chat process?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - That's great work and it's company very well 👍 no pressure work here and I am working here . Manager and T.l . Their behaviour is very good.

Customer Care Executive Interview Questions & Answers

Alorica user image Harmanpreet Kaur

posted on 24 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Describe yourself
    • Add your answer
  • Q2. Related studies
    • Add your answer

Customer Care Executive Interview Questions & Answers

Alldigi Tech user image Javeed Hussain

posted on 31 Aug 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Walk-in

Round 1 - Self intro 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with a strong background in resolving customer issues and providing exceptional service.

    • Experienced in handling customer inquiries and complaints

    • Skilled in de-escalating tense situations and finding solutions

    • Strong communication and interpersonal skills

    • Ability to multitask and prioritize tasks effectively

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

Amcat test , version test

Customer Care Executive Interview Questions & Answers

IntouchCX user image Rrrbaahubali

posted on 15 May 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
    • Add your answer
  • Q2. Tell me about your previous company experience?
    • Add your answer

Customer Care Executive Interview Questions & Answers

Etech Global Services user image Anonymous

posted on 6 Apr 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a customer care executive with excellent communication skills and a passion for helping others.

    • I have over 5 years of experience in customer service roles, where I have honed my problem-solving and interpersonal skills.

    • I am skilled in handling customer inquiries, resolving complaints, and providing exceptional service.

    • I have a proven track record of maintaining high customer satisfaction ratings and exceeding perf...

    • Answered by AI
    Add your answer
  • Q2. Work experience last job done
  • Ans. 

    I worked as a customer care executive at XYZ company for 2 years.

    • Handled customer inquiries and complaints via phone, email, and chat

    • Provided product information and resolved customer issues

    • Maintained accurate records of customer interactions and transactions

    • Collaborated with other departments to ensure customer satisfaction

    • Received positive feedback from customers for excellent service

    • Answered by AI
    Add your answer
Round 3 - Assignment 

Grammer test and hearing test writing test for international proceds

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and also need good grammer for the selection

Customer Care Executive Interview Questions & Answers

Bpo Convergence user image Anonymous

posted on 23 Sep 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. How many languages you can speak ?
  • Ans. 

    I can speak fluently in three languages: English, Spanish, and French.

    • Fluent in English, Spanish, and French

    • Able to communicate effectively in multiple languages

    • Experience in customer service roles requiring multilingual skills

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak fluently in English, hindi and telugu

Customer Care Executive Interview Questions & Answers

TTEC India user image Anonymous

posted on 7 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Nice Normal test for English spoken

Round 2 - Assignment 

Again this test given for english spoken, Creativity and typing speed

Round 3 - HR 

(1 Question)

  • Q1. Overall good round, confidence and spoken English check
    • Add your answer
More about working at Quess

Quess Interview FAQs

How many rounds are there in Quess Customer Care Executive interview?
Quess interview process usually has 2 rounds. The most common rounds in the Quess interview process are HR.
How to prepare for Quess Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Quess. The most common topics and skills that interviewers at Quess expect are inbound voice process, outbound process, Bpo Voice, voice process and Domestic BPO.

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Quess Customer Care Executive Salary
based on 103 salaries
₹1.4 L/yr - ₹4 L/yr
9% less than the average Customer Care Executive Salary in India
View more details

Quess Customer Care Executive Reviews and Ratings

based on 24 reviews

4.0/5

Rating in categories

3.4

Skill development

4.1

Work-Life balance

3.8

Salary & Benefits

3.7

Job Security

3.8

Company culture

2.8

Promotions/Appraisal

3.6

Work Satisfaction

Explore 24 Reviews and Ratings
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