Technotask Business Solutions Bpo Team Lead Interview Questions and Answers

Customer service how handling the customer

Customer service how handling customer

Q1. What is Trade life cycle
Ans. 
Trade life cycle refers to the stages involved in the execution and settlement of a trade.
• Trade initiation: The trade is initiated by a buyer and a seller agreeing on the terms of the transaction.

• Order placement: The buyer or seller places an order with a broker or exchange.

• Order matching: The broker or exchange matches the buy and sell orders.

• Trade execution: The trade is executed at the agreed price and quantity.

• Trad...read more
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Q2. What is Accrual fees
Ans. 
Accrual fees are expenses that are gradually incurred over time and recorded as liabilities until they are paid.
• Accrual fees are costs that are recognized and recorded in financial statements before they are actually paid.

• These fees are typically associated with services or benefits received over a period of time.

• They are recorded as liabilities on the balance sheet until they are settled.

• Examples of accrual fees inclu...read more
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Q3. Your strength and weakness?
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Q4. Salary discussion
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Q1. Technical round was taken by the 2 operation managers. Quotations asked related to accounting entries, excel formulas, application based questions.
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Q2. What is accounting entry for an invoice booking, accrual, prepayment and depreciation.
Ans. 
Accounting entries for invoice booking, accrual, prepayment, and depreciation.
• Invoice booking: Debit accounts payable, credit expense or asset account.

• Accrual: Debit expense or asset account, credit accrual account.

• Prepayment: Debit prepayment account, credit cash or accounts payable.

• Depreciation: Debit depreciation expense, credit accumulated depreciation.
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Q3. Excel formulas to club two cell values and what are limitations of VLOOKUP formula.
Ans. 
Excel formulas to club two cell values and limitations of VLOOKUP formula.
• To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.

• Example: =CONCATENATE(A1, B1) or =A1&B1

• VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.

• Limitations of VLOOKUP include: it only searches in the leftmost column of th...read more
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Q1. Personal information
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Q2. Reason to join BPO
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Q1. Dealing with client
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Q2. Voice modulation
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Normal aptitude general quotient test was there

Completed assignment in next 2 days of the aptitude

Q1. Tell me about yourself
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Q1. Walk me through your resume
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Q1. Salary discussion
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Q1. Team Management
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Q2. Metrics and SLA
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Checking your confidence level and fluency in speach

Q1. Checking your way of conforting and conviencing people
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Q2. Tell me about your experience in college
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Q3. Talk about your favourite book for 2 minutes
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