World Network Services Customer Service Associate Interview Questions and Answers

Writing on a particular topic in 40 words.

Q1. Typing test on typing master.
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Q1. Introduction, speak on a particular topic. Typing test.
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Q1. Write a topic with your own What is your memorable day
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Q2. Can you describe your previous experience?
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Q1. General Introduction
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Q2. Describe the room
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Q3. What you know about customer support
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Q1. Tell me about yourself
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Q2. Tell me about your hobbies
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Q3. About your hometown
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Q4. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being attentive, empathetic, and patient with customers.

• Examples of customer service include answering phone calls, responding to emails, and assisting customers in person.

• Customer service aims to ensure cu
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Q5. Tell me about your school life
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It was ok, easy not hard

Q1. It was ok, introduction, hobby, why should we hire you
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Q1. How many languages do you know
Ans. 
I am fluent in three languages: English, Spanish, and French.
• Fluent in English, Spanish, and French

• Able to communicate effectively in all three languages

• Can assist customers in their preferred language
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Q2. What is the salary expectations
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Q3. Basic questions
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Q1. How many languages do you know
Ans. 
I am fluent in three languages: English, Spanish, and French.
• Fluent in English, Spanish, and French

• Able to communicate effectively in all three languages

• Can assist customers in their preferred language
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Q2. Basic question like self intro previous job profile
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Q1. Personal introduction -
Ans. Present your intro your name ,hometown,qualification from schooling to graduation,your work experience,about your family -how many family members are there in your home,your skills ,your hobbies etc.,that's it.
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Q2. Tell me about yourself
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Q1. Tell me about yourself
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Q2. Write 100 words about raipur city?
Ans. 
Raipur is the capital city of Chhattisgarh, known for its rich cultural heritage and vibrant markets.
• Raipur is known for its historical sites like Mahant Ghasidas Memorial Museum and Dudhadhari Math Temple.

• The city is famous for its traditional handicrafts and handloom products.

• Raipur is a major educational hub with institutions like NIT Raipur and AIIMS Raipur.

• The city hosts various cultural events and festivals throu...read more
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Q1. What is bpo sector and roles and responsibility?
Ans. 
BPO sector refers to Business Process Outsourcing industry where companies outsource non-core business functions to third-party service providers.
• Roles and responsibilities in BPO sector include handling customer inquiries, providing support, resolving issues, and maintaining customer satisfaction.

• Customer Service Associates in BPO sector are responsible for answering calls, responding to emails, and assisting customer...read more
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Q2. What did you know about company?
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Q3. Why should I hire you?
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