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Firstsource Solutions

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based on 4.6k Reviews

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Firstsource Solutions Customer Service Associate Reviews

Updated 10 Mar, 2025

Overall Rating

3.5/5

based on 344 reviews

Rating distribution

5

152 (44.2%)

4

96 (27.9%)

3

48 (14.0%)

2

13 (3.8%)

1

35 (10.2%)

Category Ratings

3.5

Job security

3.4

Company culture

3.4

Work-life balance

3.3

Skill development

3.3

Work satisfaction

3.1

Salary

2.8

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

70% employees reported

Rotational Shift

43% employees reported

Flexible timing

60% employees reported

No travel

64% employees reported

View more detailed insights

Gender based rating

3.6

Rated by Women

111 reviews

3.5

Rated by Men

215 reviews

Firstsource Solutions is rated 3.5 out of 5 stars on AmbitionBox, based on 344 company reviews.This rating reflects an average employee experience, indicating moderate satisfac ... Read more

Firstsource Solutions is rated 3.5 out of 5 stars on AmbitionBox, based on 344 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Firstsource Solutions Customer Service Associate Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

344 reviews found

Sort by: Popular

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

3.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 05 Feb 2025

Likes

Nothing to be happy about.

Salary - Good
Work-life balance - Good

Dislikes

Poor internal management. Unfriendly HRs, especially "A. Singhania".....complete politics in the office. Real issues will be suppressed by AM or Manager, the mistake is proven to be the organisation's end. Proceed at your own risk. If you work well here, they will make you work more, and it would be your responsibility to take a note of how much you have worked other than your login hours. Completely irresponsible management. My phone was stolen in this office during the third month...everyone including HR and manager suppressed my voice with all the lies and no action has been taken further. Such a miserable place to work....Read More

Skill development - Bad
Job security - Bad
Promotions - Poor
Company culture - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

Customer Service Associate in Mumbai

Full Time

·

Banking Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 Feb 2025

Likes

Nothing like it.

Dislikes

There was a lot of politics in that company, only the sycophants and special ones of the manager and team leader got the opportunities, rest all just did work like donkeys, that is why I left that place.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 26 Jun 2024

Likes

There isn't much.

Dislikes

Unless you get into sky process, please don't opt unless you're a fresher. Firstly the pay is less than market value and they will keep changing your process as per their requirements. While the changes they do not consider any incentives amount and pay you less than the previous process! Too much politics in a few processes, how hard you work doesn't make any difference.

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Top Firstsource Solutions Customer Service Associate Interview Questions

asked in Customer Service Associate interview

Q1. Do you know the english well and have a skill of computer

View answer (1)

asked in Customer Service Associate interview

Q2. What do watch Netflix for ?

View answer (1)

Get interview-ready with top interview questions

View all 6 questions

asked in Customer Service Associate interview

Q3. First source solutions founder explanation

View answer (1)

asked in Customer Service Associate interview

Q4. First source solutions detail

View answer (1)

asked in Customer Service Associate interview

Q5. Company objective

View answer (1)

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

4.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 10 Mar 2025

Likes

Work satisfaction - Good

Dislikes

Skill development - Poor
Job security - Bad
Promotions - Bad
Company culture - Bad

Work Details

Work timings: Strict Timings

Customer Service Associate in Vijayawada

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 07 Mar 2025

Likes

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Overall Rating

Excellent

Read Firstsource Solutions Customer Service Associate Reviews based on locations

3.3

Bangalore / Bengaluru

(65)

3.9

Chennai

(55)

3.3

Mumbai

(53)

4.8

Vijayawada

(22)

4.6

Siliguri

(14)

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Human Resources - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 02 Mar 2025

Likes

Nothing, really bad crowd and doesnt have any professionalism

Dislikes

No professionalism in anyone.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

ServiceNow

Our employees have rated us 4.1 on AmbitionBox

Join a company where our employee's ratings speak volumes.

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Sales Support & Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 27 Feb 2025

Likes

Environment package workplace

Salary - Good
Skill development - Good
Job security - Good
Work-life balance - Good

Dislikes

No promotion I don't like favouritism and not providing medical leave when needed

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Firstsource Solutions.

Customer Service Associate in Mumbai

Full Time

·

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Feb 2025

Likes

Helpful and supportive leaders and managers.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

2.0

Skill development

2.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 30 Jan 2025

Likes

Salary - Good
Promotions - Good
Work-life balance - Good

Dislikes

Skill development - Poor
Job security - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 21 Jan 2025

Likes

NA

Salary - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

There is nothing I have come across

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Voice \/ Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 14 Jan 2025

Likes

Nothing at all

Job security - Excellent

Dislikes

Everything as a whole process

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 28 Dec 2024

Likes

Overall FSL is a good company and worth to work in.

Salary - Excellent

Dislikes

Everything is good other then the clients they work with , some are just very hectic and useless clients that they not all respect their employees, lots of work pressure.

Skill development - Bad
Job security - Bad
Promotions - Bad
Company culture - Poor

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 22 Dec 2024

Likes

Nothing... Everything bad only

Dislikes

Everything.. Culture

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Customer Service Associate in Mumbai

Full Time

·

Back Office Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 04 Dec 2024

Likes

The worst company ever worked with no growth no salary

Dislikes

No proper environment behaviour the senior are doing arguments with the employees lots of politics inside backbiching taking employees as granted by seniors and the hrs

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Associate in Chennai

Full Time

·

IT Consulting Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 01 Dec 2024

Likes

Seniors are friendly

Skill development - Good
Job security - Good
Promotions - Good

Dislikes

Low salary

Salary - Poor
Work-life balance - Poor

Customer Service Associate in Mumbai

Full Time

·

Customer Success, Service & Operations - Other Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 30 Nov 2024

Likes

There is nothing to like but firstsource give amazing friend.

Job security - Excellent

Dislikes

Politics

Promotions - Poor
Work-life balance - Poor

Customer Service Associate in Chennai (working remotely)

Full Time

·

Customer Success, Service & Operations - Other Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Nov 2024

Likes

Work from home

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Night shift

Salary - Poor

Customer Service Associate in Mumbai

Full Time

·

Lending Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 01 Nov 2024

Likes

Nothing

Dislikes

Worst Management, Misbehaving with Team Members and unprofessionalism to the peak.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Service Associate in Kochi

Full Time

·

Administration Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 28 Oct 2024

Likes

Work atmosphere is awesome

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Work pressure is high

Work Details

Work timings: Strict Timings

Customer Service Associate in Chennai (working remotely)

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 09 Oct 2024

Likes

Good place to learn

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing

Top trending discussions

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More about working at Firstsource Solutions

HQ - Mumbai, Maharashtra, India
BPO
10k-50k Employees (India)
Public

People also ask about Firstsource Solutions's Customer Service Associates

How is Firstsource Solutions to work for?

Firstsource Solutions is rated 3.5 out of 5, based on 344 reviews by employees on AmbitionBox. Firstsource Solutions is known for Job security which is rated at the top and given a rating of 3.5. However, Career growth is rated the lowest at 2.8 and can be improved. To know first hand how it is like to work at Firstsource Solutions read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Firstsource Solutions?

According to AmbitionBox ratings, Firstsource Solutions employees rate its salary and benefits as 3.1 out of 5. You can know more about Firstsource Solutions Salaries at AmbitionBox

How is the work culture at Firstsource Solutions?

Work culture is rated 3.4 at Firstsource Solutions by 344 employees. While job security is rated 3.5 and work-life balance is rated 3.4 at Firstsource Solutions. Read detailed reviews by employees of Firstsource Solutions on AmbitionBox.

Is work from home available in Firstsource Solutions?

According to AmbitionBox, 22% Firstsource Solutions employees work from home permanently (based on 23 AmbitionBox reviews in last 6 months).

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Firstsource Solutions Customer Service Associate Reviews by Locations

Firstsource Solutions Customer Service Associate Bangalore / Bengaluru Reviews
Firstsource Solutions Customer Service Associate Chennai Reviews
Firstsource Solutions Customer Service Associate Mumbai Reviews
Firstsource Solutions Customer Service Associate Vijayawada Reviews
Firstsource Solutions Customer Service Associate Siliguri Reviews
Firstsource Solutions Customer Service Associate Gandhinagar Reviews
Firstsource Solutions Customer Service Associate Bangalore Rural Reviews
Firstsource Solutions Customer Service Associate Bhopal Reviews
Firstsource Solutions Customer Service Associate Hyderabad / Secunderabad Reviews
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 344 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 43% of employees reported the working days at Firstsource Solutions as Rotational Shift. 60% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more

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Firstsource Solutions Customer Service Associate Reviews

Juniper Networks

Our employees have rated us 4.2 on AmbitionBox.

Firstsource Solutions Office Photos

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Firstsource Solutions Customer Service Associate Salary

based on 1.1k salaries

Unlock

₹0.9 L/yr - ₹5 L/yr

12% less than the average Customer Service Associate Salary in India

View more details

Employee Benefits for Firstsource Solutions Customer Service Associate

Office cab/shuttle

25 total responses

Free meal

4 total responses

Health insurance

14 total responses

Child care facility

2 total responses

+4 more benefits

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