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First Source

Compare

based on 4.3k Reviews

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First Source Customer Service Associate Siliguri Reviews

based on 14 reviews

Updated 27 Jan, 2024

Overall Rating

4.7/5

How AmbitionBox ratings work?

Category Ratings

4.8

Skill development

4.7

Salary & Benefits

4.5

Work Satisfaction

4.5

Promotions/Appraisal

4.4

Work-Life balance

4.4

Company culture

3.7

Job Security

14 reviews found

Sort by: Popular

Customer Service Associate in Siliguri

Full Time

·

Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

2.0

Work-Life Balance

posted on 03 Sep 2017

Likes

The team leaders at the company are the best thing. They support you no matter what and are a family. Be it good times or bad times we are always cheered by our team leaders.

Dislikes

The management is on the harsh end. I feel they need to be more polite and helping. I quit my work recently and at the end i wasnt paid my bonuses and the amount payable for my accumulated leaves.

Work Details

Work is very hectic. 7 hours 40 minutes of net log in other than that it is a half day. Call pressure through out the day.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Siliguri

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 27 Jan 2024

Likes

All ..... .... .... .....

Dislikes

Nothing ..... ..... ...... ......

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

What people are saying about First Source

View All

a quality analyst

Am I getting paid less

I joined the company on Jan’23 as an associate with 3.8 LPA. Later I got promoted as QA on sept’23 and After 1 year I got it in papers on sept’24. Now my pay is 4.5 LPA and my fellow colleagues who joined from different companies are getting 9-14 LPA. What should I do?

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Customer Service Associate in Siliguri

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 15 Mar 2021

Likes

Like a family

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Customer Service Associate in Siliguri

Csa Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 28 Jan 2020

Likes

My working experience was good to work at firstscource solution Ltd. Every one is helpful. I love to once more to firstscource solution Ltd...

Dislikes

Nothing

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Associate in Siliguri

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

3.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 04 May 2018

Likes

It's very good company

Dislikes

Because unfortunately organization is closed

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Siliguri

Telecom services Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 05 Sep 2017

Likes

The job, talking to various customers and solving their problems was a great experience...

Dislikes

The culture of the office was not good. there was no hygienic environment in the office. discussion of personal life was a bad thing going on...

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Siliguri

CSA Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 04 Sep 2019

Likes

Vry good

Dislikes

Nill

Work Details

Thank u

Work related travel: This job involves Travel Within Country.

You are reading trusted reviews. Keep reading to find out more about First Source.

Customer Service Associate in Siliguri

Customer service associates Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

4.0

Work-Life Balance

posted on 20 Sep 2020

Likes

Good work environment. Teammates were supportive.

Work Details

Work days: Rotational Shift

Work related travel: This is a desk job.

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Customer Service Associate in Siliguri

CSA Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

1.0

Job Security

5.0

Work-Life Balance

posted on 07 Aug 2018

Likes

No comments

Dislikes

No comments

Work Details

It was excellent experience

Work timings: Flexible Timings

Customer Service Associate in Siliguri

Bpo Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 19 Sep 2019

Likes

Friendly zone

Dislikes

Unexpected things happens with all staff

Customer Service Associate in Siliguri

Csa Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 24 May 2019

Likes

I love to work at fsl

Dislikes

Nothing

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Siliguri

CSA Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 12 Mar 2019

Likes

nothing

Dislikes

nothing

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Customer Service Associate in Siliguri

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 03 Oct 2018

Likes

simply excellent

Work Details

Work timings: Flexible Timings

Customer Service Associate in Siliguri

Business Process Quality Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 19 Mar 2019

Likes

Basically i like nothing there.

Dislikes

I don't want to mention anything specially.

Work Details

Boring....

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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First Source Customer Service Associate Reviews by Locations

First Source Siliguri Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 14 First Source reviews submitted by First Source employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if First Source is the right company for you. 34% of employees rep...Read more

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First Source Reviews >
First Source Customer Service Associate Siliguri Reviews

Gender Based Ratings for First Source Customer Service Associate Siliguri

based on 13 reviews

Rated 5.0 for Skill Development and 4.0 for Career Growth

Rated 4.8 for Skill Development and 4.8 for Salary & Benefits

Working Days for First Source Customer Service Associate Siliguri

based on 14 reviews

Rotational Shift

34%

Monday to Saturday

25%

Other

25%

Alternate Saturday off

8%

Monday to Friday

8%

Work Timings for First Source Customer Service Associate Siliguri

based on 14 reviews

Flexible timing

Strict (6.30am - 4pm)

Strict (3.30pm - 12.30pm)

73%

9%

9%

9% employees reported other strict timings

Shift Timings for First Source Customer Service Associate Siliguri

based on 14 reviews

Day shift

Night shift

67%

33%

Business Travel for First Source Customer Service Associate Siliguri

based on 14 reviews

No travel

70%

Within country

20%

Within city

10%

Employee Benefits for First Source Customer Service Associate Siliguri

Office cab/shuttle

2 total responses

Health insurance

1 total response

Job/Soft skill training

2 total responses

Cafeteria

2 total responses

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