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Firstsource Solutions Senior Customer Service Associate Mumbai Reviews

Updated 23 Jan, 2025
Overall Rating
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3.4/5
based on 38 reviews

Rating distribution

Category Ratings

4.2

Job security

3.9

Company culture

3.6

Work-life balance

3.5

Work satisfaction

3.3

Skill development

2.8

Salary

2.5

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What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

64% employees reported

Flexible timing

Flexible timing

86% employees reported

Within city

Within city

59% employees reported

Gender based rating

4.0
female

Rated by Women

6 reviews

3.3
male

Rated by Men

30 reviews

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Top Mentions in Firstsource Solutions Senior Customer Service Associate Mumbai Reviews

38 reviews found

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People also ask about Firstsource Solutions, Mumbai Senior Customer Service Associates

Is Firstsource Solutions, Mumbai a good place to work for Senior Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 38 employee reviews, it's clear that most senior customer service associates have an average experience working at Firstsource Solutions, Mumbai. Job security holds the highest rating at 4.2, while career growth is rated the lowest amongst all factors at 2.5. Read reviews about job security and career growth on AmbitionBox.
Does Firstsource Solutions, Mumbai pay their Senior Customer Service Associates well?
According to AmbitionBox reviews, Firstsource Solutions, Mumbai senior customer service associates rate their salary and benefits at 2.8 out of 5, based on 38 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Firstsource Solutions, Mumbai's senior customer service associates salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions, Mumbai for senior customer service associates, click here .
How is the work culture at Firstsource Solutions, Mumbai for Senior Customer Service Associates?
Work culture at Firstsource Solutions, Mumbai for senior customer service associates is rated 3.9 out of 5 by 38 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Firstsource Solutions, Mumbai for senior customer service associates, click here .
How is the job security at Firstsource Solutions, Mumbai for Senior Customer Service Associates?
Based on 38 reviews on AmbitionBox, Firstsource Solutions, Mumbai's senior customer service associates rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Firstsource Solutions, Mumbai, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Firstsource Solutions, Mumbai for senior customer service associates, click here .

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11% less than the average Senior Customer Service Associate Salary in India
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Office cab/shuttle
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healthInsurance
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softskill
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