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Firstsource Solutions

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3.7

based on 4.6k Reviews

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Firstsource Solutions Senior Customer Service Associate Mumbai Reviews

Updated 28 Feb, 2025

Overall Rating

3.4/5

based on 42 reviews

Rating distribution

12 (28.6%)

15 (35.7%)

11 (26.2%)

0 (0%)

4 (9.5%)

Category Ratings

4.1

Job security

3.9

Company culture

3.5

Work-life balance

3.4

Work satisfaction

3.2

Skill development

2.7

Salary

2.5

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What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

58% employees reported

Flexible timing

87% employees reported

Within city

63% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

6 reviews

3.3

Rated by Men

34 reviews

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I have 7 YOE. from Delhi Current CTC - 9.25LPA + 75K varriable. Working Skillset is Kubernetes and Openstack. Current - 100% WFH 1. NTT Data- Noida Hybrid CTC... read more

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People also ask about Firstsource Solutions, Mumbai Senior Customer Service Associates

Is Firstsource Solutions, Mumbai a good place to work for Senior Customer Service Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 42 employee reviews, it's clear that most senior customer service associates have an average experience working at Firstsource Solutions, Mumbai. Job security holds the highest rating at 4.1, while career growth is rated the lowest amongst all factors at 2.5. Read reviews about job security and on AmbitionBox.

Does Firstsource Solutions, Mumbai pay their Senior Customer Service Associates well?

According to AmbitionBox reviews, Firstsource Solutions, Mumbai senior customer service associates rate their salary and benefits at 2.7 out of 5, based on 42 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Firstsource Solutions, Mumbai's senior customer service associates salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions, Mumbai for senior customer service associates, click here .

How is the work culture at Firstsource Solutions, Mumbai for Senior Customer Service Associates?

Work culture at Firstsource Solutions, Mumbai for senior customer service associates is rated 3.9 out of 5 by 42 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Firstsource Solutions, Mumbai for senior customer service associates, click here .

How is the job security at Firstsource Solutions, Mumbai for Senior Customer Service Associates?

Based on 42 reviews on AmbitionBox, Firstsource Solutions, Mumbai's senior customer service associates rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Firstsource Solutions, Mumbai, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Firstsource Solutions, Mumbai for senior customer service associates, click here .

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Firstsource Solutions Mumbai Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 42 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ...Read more