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Firstsource Solutions

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3.7

based on 4.6k Reviews

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Firstsource Solutions Senior Customer Service Associate Vijayawada Reviews

Updated 20 May, 2024

Overall Rating

3.2/5

based on 10 reviews

Rating distribution

4 (40.0%)

2 (20.0%)

3 (30.0%)

1 (10.0%)

0 (0%)

Category Ratings

4.3

Job security

3.1

Salary

2.6

Company culture

2.5

Work-life balance

2.5

Skill development

2.5

Work satisfaction

2.2

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

56% employees reported

Flexible timing

67% employees reported

No travel

56% employees reported

View more detailed insights

Gender based rating

3.1

Rated by Women

2 reviews

3.3

Rated by Men

8 reviews

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

10 reviews found

Sort by: Popular

Senior Customer Service Associate in Vijayawada

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 May 2024

Likes

Work culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Taking so much time for an ex employee to join, when he/she want to join after so much gap

Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

Senior Customer Service Associate in Vijayawada

Full Time

Us Healthcare Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Apr 2021

Likes

Best choice employees growth

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

International work weather space

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Associate in Vijayawada

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 10 Jul 2018

Likes

Teammates are very friendly and supportive. Training was also very care and attentive up-to-date. Job security was good as much as I expected. Growth was just okay. Salary/incentives are very nice, you can earn as much u work hard. Work environment was too good with support by high authority. Work life balance was nice and flexibility.

Salary - Excellent
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Growth was a little bit slower than expected.

Work Details

On the basis of my research I hoping that someday I will get recognised for all this effort. As long as I get work closely with management, it will be a great learning experience.

Work timings: Flexible Timings

Work related travel: This is a desk job.

Senior Customer Service Associate in Vijayawada

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 24 Apr 2022

Likes

Good work environment. Team leaders are supportive. Job security is good especially for female employees

Job security - Good

Dislikes

Career growth is slow. Appraisals and salary hike are also not good

Promotions - Poor

Work Details

I struggled a lot in the beginning. But later I learnt everything in this job

Work timings: Strict Timings

Work related travel: This is a desk job.

Senior Customer Service Associate in Vijayawada

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

1.0

Skill development

5.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 24 Oct 2021

Likes

Timely credit the salary

Job security - Excellent

Dislikes

Nothing

Skill development - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Good

Work days: Monday to Friday (Flexible Timings)

Senior Customer Service Associate in Vijayawada

Customer service associate Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 21 Jan 2019

Likes

I like it.....

Job security - Good
Company culture - Good

Dislikes

Nothing

Salary - Poor
Promotions - Poor

Work Details

Fun and enjoyable

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

ServiceNow

Our employees have rated us 4.1 on AmbitionBox

Join a company where our employee's ratings speak volumes.

Senior Customer Service Associate in Vijayawada

BD / Pre Sales Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 24 May 2019

Likes

Not even good payout, for the work wich they expect from us

Dislikes

Continues working without even comfortable brakes in night shifts

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Building and enrollment

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Firstsource Solutions.

Senior Customer Service Associate in Vijayawada

Healthcare Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 12 Mar 2018

Likes

Teammate,work environment

Salary - Good
Skill development - Good
Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

Late breaks, Heavy pressure

Promotions - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Discover interview dos and don'ts from real experiences

Senior Customer Service Associate in Vijayawada

Postpaid Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Aug 2019

Likes

Yed

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Super

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Vijayawada

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Dec 2018

Likes

Excellentworking in Firstsource is great opportunity Great culture & great treating

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

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Firstsource Solutions Senior Customer Service Associate Reviews by Locations

Firstsource Solutions Vijayawada Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 10 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ...Read more