Firstsource Solutions Reviews by 10 Employees

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

80% employees reported

Flexible timing

40% employees reported

Within city

50% employees reported

View more detailed insights

Gender based rating

3.8

Rated by Women

2 reviews

3.5

Rated by Men

8 reviews

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10 reviews found

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Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

IT Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 28 Aug 2024

Likes

Nothing much very bad experience.

Dislikes

Worst👎 washroom un tidy, lifts services is very risky, no safety for employees vehicles, Terrible shift timings, no increment, horrible work pressure😖, the most important process HR reckless and fit for nothing specially ( Ayushi Singhania)

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 08 Feb 2025

Dislikes

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 07 Jan 2025

Likes

Good Team members

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

No cab facility

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

1.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 17 Sep 2024

Likes

Work space and work culture is too good

Skill development - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

No job security and salary issues

Job security - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 08 Aug 2024

Likes

All okay

Dislikes

Graveyard shift with one way cab facility and bonus in festival

Salary - Poor
Work satisfaction - Poor
Work-life balance - Poor

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Jul 2024

Likes

It was a good experience with FSL

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Should be develop the hiring management

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 21 Feb 2024

Likes

Ops manager and team leads are good. I didn't feel much pressure as the process is new. Salary comes on time

Dislikes

Job security. One way can that too for only night shifts Don't consider this job for long term.

Job security - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

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Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations - Other Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 23 Sep 2024

Likes

Nothing

Dislikes

No job security and sales pressure

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad

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Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

Business Process Quality Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 15 Oct 2022

Likes

Work life balance

Dislikes

There’s no work security No cab Less salary

Job security - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Career Advice

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Hi Everyone, I need your advice on selecting the right company. My top priorities are work-life balance and job security. Below are the offers I have: Capgemini – 24 LPA (21.5 LPA Fixed + 2 LPA Variable) Happiest Minds – 22.5 LPA (Fixed) Experience: 8 Years

Which one to choose

Capgemini

Happiest mind

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Firstsource Solutions Senior Customer Service Associate Reviews by Locations

Firstsource Solutions Hyderabad / Secunderabad Reviews by Designations

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AmbitionBox has 10 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ...Read more

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Firstsource Solutions Senior Customer Service Associate Hyderabad / Secunderabad Reviews

Firstsource Solutions Senior Customer Service Associate Hyderabad / Secunderabad Reviews

What employees say about Firstsource Solutions?

Workplace insights

Rotational Shift

Flexible timing

Within city

Gender based rating

Rated by Women

Rated by Men

10 reviews found

Tell us how to improve this page.

Firstsource Solutions Senior Customer Service Associate Reviews by Locations

Firstsource Solutions Hyderabad / Secunderabad Reviews by Designations