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Firstsource Solutions

Compare

based on 4.7k Reviews

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About
Reviews
4.7k
Salaries
22.4k
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308
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100
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Firstsource Solutions Senior Customer Service Associate Hyderabad / Secunderabad Reviews

Updated 10 Apr, 2025

Overall Rating

3.2/5

based on 13 reviews

Rating distribution

5

4 (30.8%)

4

0 (0%)

3

7 (53.8%)

2

0 (0%)

1

2 (15.4%)

Category Ratings

3.0

Company culture

2.7

Salary

2.7

Work satisfaction

2.5

Work-life balance

2.5

Skill development

2.4

Promotions

2.2

Job security

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

66% employees reported

Flexible timing

33% employees reported

Within city

60% employees reported

View more detailed insights

Gender based rating

3.5

Rated by Women

3 reviews

3.1

Rated by Men

10 reviews

Firstsource Solutions is rated 3.2 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects an average employee experience, indicating moderate satisfact ... Read more

Firstsource Solutions is rated 3.2 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

13 reviews found

Sort by: Popular

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

IT Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 28 Aug 2024

Likes

Nothing much very bad experience.

Dislikes

Worst👎 washroom un tidy, lifts services is very risky, no safety for employees vehicles, Terrible shift timings, no increment, horrible work pressure😖, the most important process HR reckless and fit for nothing specially ( Ayushi Singhania)

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Other Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 10 Apr 2025

Dislikes

Job security - Poor
Promotions - Poor

Overall Rating

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 16 Mar 2025

Likes

Salary - Good
Job security - Good

Overall Rating

Top Firstsource Solutions Senior Customer Service Associate Interview Questions

asked in Senior Customer Service Associate interview

Q1. Do you know numbers in Hindi?

View answers (2)

asked in Senior Customer Service Associate interview

Q2. Can you attempt to sell me this service?

View answer (1)

asked in Senior Customer Service Associate interview

Q3. What is good customer service

View answer (1)

asked in Senior Customer Service Associate interview

Q4. What is a BPO

View answer (1)

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 15 Mar 2025

Likes

Nothing is there to express good about this organization

Dislikes

No development, no appreciation of work you done, no respect for the employee.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 08 Feb 2025

Dislikes

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 07 Jan 2025

Likes

Good Team members

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

No cab facility

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

1.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 17 Sep 2024

Likes

Work space and work culture is too good

Skill development - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

No job security and salary issues

Job security - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Firstsource Solutions.

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 08 Aug 2024

Likes

All okay

Dislikes

Graveyard shift with one way cab facility and bonus in festival

Salary - Poor
Work satisfaction - Poor
Work-life balance - Poor

Discover interview dos and don'ts from real experiences

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Jul 2024

Likes

It was a good experience with FSL

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Should be develop the hiring management

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 21 Feb 2024

Likes

Ops manager and team leads are good. I didn't feel much pressure as the process is new. Salary comes on time

Dislikes

Job security. One way can that too for only night shifts Don't consider this job for long term.

Job security - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Customer Success, Service & Operations - Other Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 23 Sep 2024

Likes

Nothing

Dislikes

No job security and sales pressure

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Business Process Quality Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 15 Oct 2022

Likes

Work life balance

Dislikes

There’s no work security No cab Less salary

Job security - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Other Hospital Staff Department

5.0

posted on 14 Apr 2024

Overall Rating

Top trending discussions

View All

Tech lead - Tech Mahindra or IBM

I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you

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More about working at Firstsource Solutions

HQ - Mumbai, Maharashtra, India
BPO
10k-50k Employees (India)
Public

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Firstsource Solutions Senior Customer Service Associate Reviews by Locations

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 13 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 66% of employees reported the working days at Firstsource Solutions as Rotational Shift. 67% employees reported the work timings at Firstsource Solutions as Strict timing. Read more

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Firstsource Solutions Senior Customer Service Associate Hyderabad / Secunderabad Reviews

Firstsource Solutions Senior Customer Service Associate Salaries in Hyderabad / Secunderabad

based on 85 salaries

₹2 L/yr - ₹5 L/yr

12% less than the average Senior Customer Service Associate Salary in India

View more details

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