Teleperformance Interview Questions, Process, and Tips

Q1. Tell me about your self?
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing excellent support and building positive relationships with customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, resolving issues, and providing product information

• I have a proven track record of exceeding customer satisfaction goals

• I am a strong communicator and pr...read more
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Q2. Why you want to leave the previous company?
Ans. 
Seeking new challenges and growth opportunities.
• Looking for new challenges and opportunities for growth

• Desire to expand my skill set and knowledge in a different environment

• Seeking a company with better career advancement prospects

• Want to explore different work cultures and practices
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Q1. What type of decision make production department you give better suggestion for production increment
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Q2. Cost of production decresed and quality of product produced your own suggestion
Ans. 
To maintain quality while reducing production costs, focus on process optimization, waste reduction, and employee training.
• Implement lean manufacturing principles to streamline processes and reduce waste

• Invest in automation technology to increase efficiency and reduce labor costs

• Provide training and development opportunities for employees to improve skills and productivity

• Regularly review and update quality control mea...read more
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Q1. Tell me about yourself
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Q2. Why should we hire you
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Q1. Do you have excell knowledge
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Q2. How to use vlookup
Ans. 
VLOOKUP is a function in Excel used to search for a value in a table and return a corresponding value.
• Syntax: =VLOOKUP(lookup_value, table_array, col_index_num, [range_lookup])

• lookup_value: The value to search for in the first column of the table.

• table_array: The range of cells that contains the data.

• col_index_num: The column number in the table from which to retrieve the value.

• range_lookup: Optional parameter - TRUE f...read more
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Q1. What are Business Process Outsourcing?
Ans. 
Business Process Outsourcing (BPO) involves contracting a third-party service provider to handle specific business processes.
• BPO allows companies to focus on core business activities while outsourcing non-core functions.

• Common BPO services include customer support, technical support, data entry, and payroll processing.

• Companies often outsource BPO services to countries with lower labor costs, such as India and the Phil...read more
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Q2. Why do you want to work in a BPO company?
Ans. 
I am passionate about providing excellent customer service and enjoy the fast-paced environment of a BPO company.
• I enjoy interacting with people and helping them solve their problems.

• I thrive in a dynamic and challenging work environment.

• I am excited about the opportunity to work with a diverse team and learn new skills.

• I am motivated by the potential for career growth and advancement in a BPO company.
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Q1. What AI products are out there from Microsoft?
Ans. 
Microsoft offers various AI products such as Azure Cognitive Services, Azure Machine Learning, and Microsoft Bot Framework.
• Azure Cognitive Services provides pre-built AI models for vision, speech, language, and decision-making capabilities.

• Azure Machine Learning enables data scientists to build, train, and deploy machine learning models.

• Microsoft Bot Framework allows developers to build conversational AI experiences fo...read more
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Q2. What are some products, other than PC, that Microsoft sells?
Ans. 
Microsoft sells a variety of products including Xbox gaming consoles, Surface tablets, Office software, and Azure cloud services.
• Xbox gaming consoles

• Surface tablets

• Office software

• Azure cloud services
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Very good not too difficult

Q1. Tell me about your last day
Ans. 
My last day was bittersweet, filled with farewells and memories.
• Said goodbye to colleagues and friends

• Received a farewell gift from the team

• Reflecting on memorable moments from my time at the company
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Q2. Self introduction
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Q1. Tell me about u
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Q2. Vacation topiv okkk
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Q1. Tell me about you
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Q2. Family background and study
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Nice good okk okm not sooo god tymtaking