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Teleperformance Interview Questions, Process, and Tips

Updated 24 Dec 2024

Top Teleperformance Interview Questions and Answers

View all 520 questions

Teleperformance Interview Experiences

Popular Designations

1.7k interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. 1. Tell me about the most memorable day of your life?
  • Q2. 2. What difference did you notice from your place to Delhi after you came here ?
Round 2 - Versant  

(1 Question)

  • Q1. This is an online test There were 6 sections namely A,B,C,D,E & F They test your Listening Speaking Reading Comprehension Typing speed You're required to score 69 out of 80
Round 3 - Technical 

(6 Questions)

  • Q1. Tell me about yourself
  • Q2. Why did you choose BPO
  • Q3. How will you handle an angry customer
  • Ans. 

    To handle an angry customer, I would remain calm, actively listen to their concerns, empathize with them, apologize for any inconvenience caused, offer a solution or assistance, and follow up to ensure their satisfaction.

    • Remain calm and composed

    • Listen actively and attentively to the customer's concerns

    • Empathize with the customer and acknowledge their frustration

    • Apologize sincerely for any inconvenience caused

    • Offer a so...

  • Answered by AI
  • Q4. What is the difference between empathy and sympathy
  • Ans. 

    Empathy is understanding and sharing the feelings of others, while sympathy is feeling compassion or pity for others.

    • Empathy is the ability to put oneself in someone else's shoes and understand their emotions.

    • Sympathy is feeling sorry for someone or having compassion for their situation.

    • Empathy involves actively listening and validating someone's feelings.

    • Sympathy often involves offering comfort or support.

    • Empathy focu...

  • Answered by AI
  • Q5. What did you do in your previous job
  • Q6. Why did you leave your previous job

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak clearly
Avoid using fillers and pauses when you speak
Be candid
Prepare commonly asked questions
Watch a video about versant test if it's your first time and you're good to go 👍

Voice Process Executive Interview Questions asked at other Companies

Q1. How to solve a problem of customer
View answer (7)

Telecaller Interview Questions & Answers

user image Anonymous

posted on 5 Mar 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2024. There were 5 interview rounds.

Round 1 - Assignment 

The short term internship on film making

Round 2 - Assignment 

The company assignment of work

Round 3 - HR 

(2 Questions)

  • Q1. What is your name? What is expection in job What is expection in salary?
  • Q2. What you want basic in life?
Round 4 - One-on-one 

(2 Questions)

  • Q1. All round are selecte
  • Q2. You choice of question
Round 5 - Case Study 

What is the subject of case study

Interview Preparation Tips

Interview preparation tips for other job seekers - Telecaller job are intersted

Telecaller Interview Questions asked at other Companies

Q1. 1.What is the Excel? Excel is a short cut method and easy to method 2.What is the vlookup? Vlookup is a mapping in the one file to another file 3.Tell me about cut, copy, paste? Cut: Ctrl+p Copy: Ctrl+c Paste: Ctrl+v File save: Ctrl+s 4.wha... read more
View answer (1)

CSR Consultant Interview Questions & Answers

user image Ekta Sondhiya

posted on 24 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your yesterday routine?
  • Q2. Please tell best moment of your life ?

Interview Preparation Tips

Topics to prepare for Teleperformance CSR Consultant interview:
  • What is E-commerce
Interview preparation tips for other job seekers - Don't use Hindi
Confidence must important
If you want to get job always say yes for night shift.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Technical 

(5 Questions)

  • Q1. What's is medical coding
  • Q2. Why chose to medical coding
  • Q3. Tell about any one system
  • Q4. What is ICD and CPT
  • Q5. What is WHO and AMI

Skills evaluated in this interview

Medical Coding Executive Interview Questions asked at other Companies

Q1. Tell me about human anatomy? Do you know which medicine used for diabetics?
Add answer

Teleperformance interview questions for popular designations

 Customer Care Executive

 (165)

 Customer Service Executive

 (145)

 Customer Service Associate

 (125)

 Customer Support Executive

 (77)

 Technical Support Executive

 (36)

 Analyst

 (34)

 Customer Support Associate

 (26)

 Team Lead

 (25)

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. About yourself, age, previous experience
Round 2 - Technical 

(1 Question)

  • Q1. What is ram used in the computer for
  • Ans. 

    RAM is used in a computer to temporarily store data and instructions that the CPU needs to access quickly.

    • RAM stands for Random Access Memory

    • It is used to store data and instructions that the CPU needs to access quickly

    • RAM is volatile memory, meaning it loses its contents when the power is turned off

    • Having more RAM allows a computer to run more programs simultaneously without slowing down

  • Answered by AI

Skills evaluated in this interview

Senior Customer Service Associate Interview Questions asked at other Companies

Q1. Do you know numbers in Hindi?
View answer (2)

Get interview-ready with Top Teleperformance Interview Questions

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Mechanical Related
  • Ans. 

    Mechanical engineers design power-producing machines, such as electric generators, internal combustion engines, and steam and gas turbines, as well as power-using machines, such as refrigeration and air-conditioning systems. Mechanical engineers design other machines inside buildings, such as elevators and escalators.

  • Answered by RAGUL RAJ R
  • Q2. Types of bearing any two
  • Ans. 

    Two types of bearings are ball bearings and roller bearings.

    • Ball bearings use balls to reduce friction between two surfaces

    • Roller bearings use cylindrical rollers to reduce friction

    • Ball bearings are commonly used in applications like skateboards and bicycles

    • Roller bearings are commonly used in applications like conveyor belts and automotive engines

  • Answered by AI
  • Q3. Types of coupling any 2
  • Ans. 

    Two types of coupling are tight coupling and loose coupling.

    • Tight coupling: Classes are highly dependent on each other and changes in one class may require changes in other classes.

    • Loose coupling: Classes are independent of each other and changes in one class do not necessarily require changes in other classes.

  • Answered by AI
  • Q4. Tell me about final year project
  • Ans. 

    Hydraulic floor crane is our final year project it's useful for our college weight lifting pupourse

  • Answered by RAGUL RAJ R
  • Q5. Tell me about industrial intership
  • Ans. 

    Industrial internship is a hands-on learning experience in a professional setting related to one's field of study.

    • Provides practical experience in a real-world work environment

    • Helps students apply theoretical knowledge to practical situations

    • Allows students to gain industry-specific skills and knowledge

    • Can lead to potential job opportunities after graduation

  • Answered by AI

Top Teleperformance Customer Support Executive Interview Questions and Answers

Q1. If customer is angry how can you make him understand
View answer (30)

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (20)

Jobs at Teleperformance

View all
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.

    • Over 5 years of experience in providing desktop support to end users

    • Proficient in diagnosing and resolving hardware and software issues

    • Skilled in setting up and configuring desktops, laptops, and peripherals

    • Excellent customer service and communication skills

    • Certified in CompTIA A+ and Mic...

  • Answered by AI
  • Q2. What is your salary expectation?
Round 2 - Technical 

(4 Questions)

  • Q1. What is dora process.
  • Ans. 

    The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.

    • Discover: Device sends a broadcast message to discover DHCP servers on the network

    • Offer: DHCP server responds with an IP address offer to the device

    • Request: Device requests the offered IP address from the DHCP server

    • Acknowledge: DHCP server acknowledges the request and assigns the IP addr

  • Answered by AI
  • Q2. What is incident and service request?
  • Ans. 

    An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.

    • An incident is a disruption to normal operation that requires immediate attention to restore service.

    • A service request is a formal request from a user for information, advice, a standard change, or access to a service.

    • Examples: Incident -

  • Answered by AI
  • Q3. Which outlook file is responsible for taking backup?
  • Ans. 

    The outlook file responsible for taking backup is the PST file.

    • PST file stores emails, contacts, calendar events, and other data in Outlook.

    • Users can manually backup their PST file by exporting it from Outlook.

    • Third-party backup software can also be used to automatically backup the PST file.

  • Answered by AI
  • Q4. What is port number of SMTP/POP/IMAP?
  • Ans. 

    SMTP - 25, POP - 110, IMAP - 143

    • SMTP uses port 25 for sending emails

    • POP uses port 110 for receiving emails

    • IMAP uses port 143 for accessing emails

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Teleperformance Desktop Support Engineer interview:
  • Office 365,
  • SLA
  • MS Outlook

Skills evaluated in this interview

Top Teleperformance Desktop Support Engineer Interview Questions and Answers

Q1. Which outlook file is responsible for taking backup?
View answer (1)

Desktop Support Engineer Interview Questions asked at other Companies

Q1. What is APIPA? WHAT IS SUBNETMASK? DIFFERENCE BETWEEB IPv4 and IPv6. How many types of os installation? What is BIOS AND what is use of CMOS BATTARY? WHST IS HDD and how many types of HDD? How to shot SMPS AND HOW TO UPDRADE RAM? DIFFERENCE... read more
View answer (3)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Walk-in and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about you self
  • Ans. 

    Experienced sales executive with a proven track record of exceeding targets and building strong client relationships.

    • Over 5 years of sales experience in the technology industry

    • Consistently met or exceeded sales targets by 20% each quarter

    • Built and maintained relationships with key clients such as ABC Company and XYZ Corporation

  • Answered by AI
  • Q2. What your experience
  • Ans. 

    I have over 5 years of experience in sales, with a proven track record of exceeding targets and building strong client relationships.

    • 5+ years of sales experience

    • Consistent track record of exceeding sales targets

    • Strong client relationship building skills

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Work was easy to me really enjoyed

Sales Executive Interview Questions asked at other Companies

Q1. Do you know what is selling and how you can sell it?
View answer (49)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - Resume Shortlist 

(1 Question)

  • Q1. Keep your resume crisp and to the point. A recruite looks at your resume for an average of 6 seconds.
Round 2 - HR 

(2 Questions)

  • Q1. Self interview about your self
  • Q2. Hi my name is jonna. Sravani iam study intermediate at narayana Junior College
Round 3 - One-on-one 

(1 Question)

  • Q1. General topic like ( social media)

Top Teleperformance Customer Care Executive Interview Questions and Answers

Q1. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
View answer (33)

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?
View answer (39)
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Hobbies and speak about any random topic for 3 mins
  • Ans. 

    My hobbies include reading, painting, and hiking. I will talk about the benefits of mindfulness meditation for mental health.

    • Mindfulness meditation can help reduce stress and anxiety levels

    • It can improve focus and concentration

    • Regular practice of mindfulness meditation can lead to better emotional regulation and overall well-being

  • Answered by AI

Top Teleperformance Customer Care Executive Interview Questions and Answers

Q1. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
View answer (33)

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?
View answer (39)

Teleperformance Interview FAQs

How many rounds are there in Teleperformance interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Teleperformance interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Customer Service, voice process, customer support, Communication Skills and international bpo.
What are the top questions asked in Teleperformance interview?

Some of the top questions asked at the Teleperformance interview -

  1. Situational: If customer gets damaged product and he is saying he want to retur...read more
  2. Q.9 what do you know about BPO or teleperforman...read more
  3. Introduction Explain something in English What is customer care or customer s...read more
How long is the Teleperformance interview process?

The duration of Teleperformance interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Teleperformance Interview Process

based on 472 interviews in last 1 year

Interview experience

4
  
Good
View more

People are getting interviews through

based on 1.3k Teleperformance interviews
Job Portal
WalkIn
Referral
Recruitment Consultant
Company Website
Campus Placement
26%
24%
16%
6%
5%
2%
21% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

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Teleperformance Reviews and Ratings

based on 27.3k reviews

3.9/5

Rating in categories

3.8

Skill development

3.8

Work-Life balance

3.7

Salary & Benefits

3.8

Job Security

3.8

Company culture

3.5

Promotions/Appraisal

3.7

Work Satisfaction

Explore 27.3k Reviews and Ratings
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