Teleperformance Interview Questions, Process, and Tips

Q1. Can you describe the job role you are applying for and provide information about yourself?
Ans. 
Technical Support Executive provides technical assistance and support to customers with hardware or software issues.
• Provide troubleshooting assistance via phone, email, or chat

• Identify and resolve technical issues

• Document customer interactions and solutions

• Escalate unresolved issues to appropriate teams

• Ensure customer satisfaction through timely and accurate support
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Q1. What are Business Process Outsourcing?
Ans. 
Business Process Outsourcing (BPO) involves contracting a third-party service provider to handle specific business processes.
• BPO allows companies to focus on core business activities while outsourcing non-core functions.

• Common BPO services include customer support, technical support, data entry, and payroll processing.

• Companies often outsource BPO services to countries with lower labor costs, such as India and the Phil...read more
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Q2. Why do you want to work in a BPO company?
Ans. 
I am passionate about providing excellent customer service and enjoy the fast-paced environment of a BPO company.
• I enjoy interacting with people and helping them solve their problems.

• I thrive in a dynamic and challenging work environment.

• I am excited about the opportunity to work with a diverse team and learn new skills.

• I am motivated by the potential for career growth and advancement in a BPO company.
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Q1. What AI products are out there from Microsoft?
Ans. 
Microsoft offers various AI products such as Azure Cognitive Services, Azure Machine Learning, and Microsoft Bot Framework.
• Azure Cognitive Services provides pre-built AI models for vision, speech, language, and decision-making capabilities.

• Azure Machine Learning enables data scientists to build, train, and deploy machine learning models.

• Microsoft Bot Framework allows developers to build conversational AI experiences fo...read more
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Q2. What are some products, other than PC, that Microsoft sells?
Ans. 
Microsoft sells a variety of products including Xbox gaming consoles, Surface tablets, Office software, and Azure cloud services.
• Xbox gaming consoles

• Surface tablets

• Office software

• Azure cloud services
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Q1. Tell me about yourself.
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and escalations

• Proficient in using CRM systems and resolving technical issues

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service performance
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Q2. Tell me about BPO
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO companies handle tasks like customer service, technical support, data entry, and back-office operations.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• Examples of BPO companies include Teleperformance, Convergys, and Accenture.

• BPO serv...read more
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Q1. About yourself? Aim in life basic simple questions
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Q2. Basic set of questions related to captioning.
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Caption whatever you hear from the audio

Q1. Same basic things as round 1
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Q2. Personal goal, why do you want to join teleperformance
Ans. 
My personal goal is to develop my customer service skills and contribute to a successful team at Teleperformance.
• I am passionate about providing excellent customer service and believe Teleperformance is a great place to enhance my skills.

• I am excited about the opportunity to work with a diverse team and learn from experienced professionals in the industry.

• I am motivated to achieve personal growth and career advancement
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Q3. Have you got prior experience. You education details.
Ans. 
Yes, I have 5 years of experience in sales and marketing. I have a Bachelor's degree in Business Administration.
• 5 years of experience in sales and marketing

• Bachelor's degree in Business Administration
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Very good not too difficult

Q1. Tell me about your last day
Ans. 
My last day was bittersweet, filled with farewells and memories.
• Said goodbye to colleagues and friends

• Received a farewell gift from the team

• Reflecting on memorable moments from my time at the company
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Q2. Self introduction
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Q1. Tell me about u
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Q2. Vacation topiv okkk
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Q1. Tell me about you
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Q2. Family background and study
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Nice good okk okm not sooo god tymtaking