Teleperformance Interview Questions, Process, and Tips

Q1. Tel us about your Last Job
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Q2. Tell us about yourself.
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Q3. Tell me about yourself
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Q4. Tell me about your last experience
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Q5. Why should we hire you
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Q1. Introduction of individual
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Q2. Past experience and communication
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Q1. Operations and Process knowledge
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Q2. KPI's and miscellaneous
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Grammar and Vocabulary

Q1. Tell me something about yourself.
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Q2. What were the role and responsibilities in previous company.
Ans. 
Handled customer inquiries, resolved complaints, and provided product information in previous company.
• Managed incoming calls and emails from customers

• Resolved customer complaints and issues in a timely manner

• Provided information about products and services

• Maintained customer records and updated databases

• Collaborated with other departments to ensure customer satisfaction
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Q1. Versant round in MCAT
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Q2. Listening round in MCAT
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Q3. Written round in MCAT
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Q1. How to interact people
Ans. 
Interacting with people involves active listening, clear communication, empathy, and building rapport.
• Practice active listening by giving full attention to the speaker and asking clarifying questions.

• Communicate clearly and effectively to ensure understanding and avoid misunderstandings.

• Show empathy by understanding and sharing the feelings of others.

• Build rapport by finding common ground, being genuine, and showing in...read more
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Q2. How to comnicat people s
Ans. 
Effective communication with people is essential for a Senior Surveyor to ensure successful project management and client satisfaction.
• Listen actively to understand the needs and concerns of clients and team members.

• Use clear and concise language to convey information and instructions.

• Adapt communication style to suit different stakeholders, such as clients, contractors, and colleagues.

• Provide regular updates and feedb...read more
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Q3. How to help people
Ans. 
Helping people can be done through active listening, providing support, offering resources, and showing empathy.
• Active listening to understand their needs and concerns

• Providing support by offering practical assistance or emotional comfort

• Offering resources such as information, referrals, or connections to services

• Showing empathy by acknowledging their feelings and validating their experiences
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Q4. How to connect people s
Ans. 
Connecting people involves building relationships, fostering communication, and creating opportunities for collaboration.
• Build relationships through networking events, social gatherings, and one-on-one interactions.

• Foster communication by actively listening, being empathetic, and promoting open dialogue.

• Create opportunities for collaboration by organizing team projects, workshops, and group activities.
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Q1. What is the main intention of the work
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Q2. How we approach customer
Ans. 
We approach customers with empathy, active listening, and a solution-oriented mindset.
• Show empathy towards the customer's situation or issue

• Practice active listening to fully understand the customer's needs

• Offer solutions or alternatives to address the customer's concerns

• Follow up to ensure customer satisfaction

• Maintain a positive and professional attitude throughout the interaction
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Q1. Last experience
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Q2. Reason of leaving last job
Ans. 
Seeking new challenges and growth opportunities
• Desire for career advancement

• Looking for a more challenging role

• Seeking new learning opportunities

• Relocation

• Company downsizing
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