40+ Interview Questions and Answers

Teleperformance is a BPO company that provides customer service solutions to various industries.

• Teleperformance is a global leader in customer experience management

• It offers a range of services including customer care, technical support, and sales

• The company operates in over 80 countries and has over 300,000 employees

• Teleperformance serves clients in various industries such as healthcare, finance, and retail

• It uses advanced technology and analytics to improve customer experie...read more

KPI is a measurable value that indicates how well a company is achieving its business objectives.

• KPIs are used to evaluate the success of a company or specific department

• They are often used to track progress towards goals and identify areas for improvement

• Examples of KPIs include customer satisfaction, sales revenue, and employee turnover rate

I am excited to join Teleperformance because of its reputation for providing exceptional customer service and its commitment to employee development.

• Teleperformance has a strong focus on customer satisfaction, which aligns with my own values and goals.

• I am impressed by the company's training and development programs, which will allow me to grow both personally and professionally.

• I appreciate the company's emphasis on creating a positive work environment and fostering a cultur...read more

I will listen to their concerns, empathize with them, and offer a solution to their problem.

• Listen actively to their complaints without interrupting them

• Empathize with their situation and apologize for any inconvenience caused

• Offer a solution to their problem and ensure that they are satisfied with the outcome

• If necessary, escalate the issue to a higher authority for resolution

• Follow up with the customer to ensure that their issue has been resolved to their satisfaction

Satisfying a customer is important for business success and reputation.

• A satisfied customer is more likely to return and recommend the business to others.

• Customer satisfaction leads to positive reviews and word-of-mouth marketing.

• Unsatisfied customers can damage a business's reputation and lead to lost revenue.

• Customer satisfaction is a key factor in building brand loyalty.

• Providing excellent customer service can differentiate a business from its competitors.

BPO stands for Business Process Outsourcing. Inbound refers to receiving calls, Outbound refers to making calls.

• BPO is the practice of contracting non-core business activities and functions to a third-party provider

• Inbound refers to customer service calls received by the company, such as inquiries, complaints, and support

• Outbound refers to calls made by the company, such as telemarketing, sales, and surveys

• Examples of BPO services include HR outsourcing, accounting, and custo...read more

I will prioritize the chats based on urgency and complexity and use pre-written responses to save time.

• I will quickly scan all three chats to determine urgency and complexity

• I will prioritize the chats and respond to the most urgent and complex one first

• I will use pre-written responses to save time and ensure consistency

• I will inform the customers that I am handling multiple chats to manage their expectations

• I will take breaks in between chats to avoid burnout and maintain fo...read more

Teleperformance is a global outsourcing company providing customer service solutions.

• Teleperformance offers a range of services including customer care, technical support, and sales.

• The company operates in over 80 countries and has over 300,000 employees.

• Teleperformance works with a variety of industries including telecommunications, healthcare, and retail.

• The company is known for its focus on customer experience and use of technology to improve service delivery.

Credit card is a plastic card that allows you to borrow money from a bank or financial institution to make purchases.

• Credit cards have a credit limit, which is the maximum amount of money you can borrow.

• Interest is charged on the amount borrowed if not paid in full by the due date.

• Credit cards offer rewards and cashback programs for using them.

• Credit cards can be used for online purchases, travel bookings, and other transactions.

• Credit card fraud is a common issue, and it's i...read more

Yes, I am comfortable with rotational shifts.

• I have previously worked in a call center where rotational shifts were mandatory.

• I understand the importance of being available for customers at all times.

• I am willing to adjust my schedule to accommodate the needs of the company.

• I am aware of the potential challenges of working in rotational shifts and am prepared to handle them.

Customer support refers to the assistance provided to customers before, during, and after a purchase.

• Customer support involves addressing customer queries and concerns

• It includes providing technical assistance and troubleshooting

• Customer support can also involve handling complaints and resolving issues

• Examples of customer support channels include phone, email, chat, and social media

• Good customer support can lead to increased customer satisfaction and loyalty

Life without electricity would be challenging and drastically different from what we are accustomed to.

• Communication would be limited without phones, internet, and other electronic devices.

• Daily tasks such as cooking, heating, and cooling would become more difficult.

• Businesses relying on electricity would struggle to operate effectively.

• Healthcare services would be impacted due to lack of medical equipment and refrigeration for medications.

• Transportation systems would be disr...read more

Customer sector refers to the specific industry or market in which a company operates. Key Performance Indicators (KPIs) are metrics used to measure the success of customer service efforts.

• Customer sector is the specific industry or market that a company serves, such as retail, healthcare, or technology.

• Different KPIs for customer service include customer satisfaction scores, average response time, first contact resolution rate, and net promoter score.

• KPIs help track the effe...read more

Target is a desired result to be achieved, while goal is the specific objective that needs to be accomplished.

• Target is the overall aim, while goal is the specific milestone.

• Targets are usually broader and long-term, while goals are more specific and short-term.

• Targets are often set by the organization, while goals can be set by individuals.

• Example: Target - Increase customer satisfaction by 10%. Goal - Implement a new feedback system to gather customer opinions.

• Example: Targ...read more

Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• Examples of good customer servi...read more

Listen actively, empathize, offer solutions, follow up.

• Listen to the customer's problem without interrupting.

• Show empathy and understanding towards the customer's situation.

• Offer solutions or alternatives to resolve the issue.

• Follow up with the customer to ensure their problem has been resolved satisfactorily.

Strengths - Strong communication skills, problem-solving abilities. Weaknesses - Sometimes too detail-oriented, can be overly critical of myself.

• Strengths: Strong communication skills - able to effectively communicate with customers and colleagues. Problem-solving abilities - can quickly identify and resolve customer issues.

• Weaknesses: Sometimes too detail-oriented - may spend too much time on minor details. Can be overly critical of myself - need to work on being more self-c...read more

COVID-19 is a highly infectious respiratory illness caused by the novel coronavirus.

• COVID-19 originated in Wuhan, China in December 2019

• It spreads through respiratory droplets and close contact with infected individuals

• Symptoms include fever, cough, and difficulty breathing

• Preventative measures include wearing masks, social distancing, and frequent hand washing

• Vaccines have been developed and are being distributed globally

Customer support is the assistance provided to customers before, during, and after a purchase.

• Customer support involves addressing customer inquiries, concerns, and complaints.

• It can be provided through various channels such as phone, email, chat, and social media.

• Effective customer support can lead to increased customer satisfaction and loyalty.

• Examples of customer support include troubleshooting technical issues, providing product information, and processing returns or refu...read more

Vistara Airlines is a full-service Indian airline offering premium services and a unique flying experience.

• Vistara is a joint venture between Tata Sons and Singapore Airlines.

• It was founded in 2013 and started operations in 2015.

• Vistara offers three classes of service: Economy, Premium Economy, and Business Class.

• The airline operates to over 30 destinations in India and abroad.

• Vistara has won several awards for its service and hospitality, including 'Best Airline - India' at ...read more

Debit card is linked to your bank account and deducts funds directly, while credit card allows you to borrow money up to a certain limit.

• Debit card is linked to your bank account and uses your own money for transactions.

• Credit card allows you to borrow money from the card issuer up to a certain limit.

• Debit card transactions are limited to the available balance in your bank account.

• Credit card transactions create a debt that you must repay, usually with interest.

• Debit cards ar...read more

Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

• Examples of customer service activities include answering phone calls, responding to emails, and resolving billing disputes.

• Good customer service c...read more

Listen actively, empathize, apologize, offer solutions, follow up

• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Apologize for any inconvenience caused, even if it wasn't your fault

• Offer solutions to address the customer's issue and make things right

• Follow up with the customer to ensure their satisfaction and build trust

BPO stands for Business Process Outsourcing, which includes customer service as a key component.

• BPO involves outsourcing non-core business functions to third-party service providers.

• Customer service in BPO refers to handling customer inquiries, complaints, and providing support.

• Examples of BPO customer service include call centers, email support, and live chat services.

BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party provider.

• BPO is a cost-effective way to handle non-core business functions

• Types of BPO include back-office outsourcing, front-office outsourcing, and offshore outsourcing

• Back-office outsourcing involves tasks like data entry, accounting, and HR

• Front-office outsourcing involves customer-facing tasks like customer service and sales

• Offshore outsourcing involves contr...read more

LAN is a local area network that connects devices within a limited area. WAN is a wide area network that connects devices over a large geographical area.

• LAN is used in homes, offices, and schools to connect devices like computers, printers, and servers.

• WAN is used to connect devices over a larger area like cities, countries, or even continents.

• Examples of WAN include the internet, leased lines, and satellite connections.

• LAN is faster and more secure than WAN due to its limite...read more

I chose Teleperformance for its reputation for excellent customer service and career growth opportunities.

• Teleperformance is known for providing top-notch customer service, which aligns with my passion for helping others.

• I was impressed by the company's commitment to employee development and advancement.

• I researched online reviews and spoke to current employees who spoke highly of Teleperformance's work culture and support.

• The company's global presence and diverse client port...read more

RAM and ROM are types of computer memory.

• RAM stands for Random Access Memory and is a volatile memory used for temporary storage of data.

• ROM stands for Read-Only Memory and is a non-volatile memory used for permanent storage of data.

• RAM is faster but smaller in size compared to ROM.

• Examples of RAM include DDR, DDR2, DDR3, and DDR4.

• Examples of ROM include EPROM, EEPROM, and flash memory.

BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to focus on core competencies, reduce costs, and improve efficiency.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO companies include Accenture, Convergys, and Genpact.

Respect is the foundation of positive relationships and interactions.

• Respect is essential in all aspects of life, including personal relationships, work environments, and social interactions.

• Respect involves treating others with kindness, consideration, and empathy.

• Respect also means valuing others' opinions, beliefs, and boundaries.

• Respect is earned through actions and words that demonstrate understanding and appreciation for others.

• Examples of showing respect include active...read more

BPO stands for Business Process Outsourcing.

• BPO involves contracting out specific business processes to a third-party service provider.

• It is commonly used for customer service, technical support, and back-office operations.

• BPO can be onshore, nearshore, or offshore depending on the location of the service provider.

• Examples of BPO companies include Accenture, IBM, and Infosys.

I can type at a speed of 80 words per minute.

• I have a typing speed of 80 words per minute.

• I am proficient in touch typing, allowing me to type quickly and accurately.

• I have experience in data entry roles where typing speed was crucial.

• I regularly practice typing exercises to improve my speed and accuracy.

We approach customers with empathy, active listening, and a solution-oriented mindset.

• Show empathy towards the customer's situation or issue

• Practice active listening to fully understand the customer's needs

• Offer solutions or alternatives to address the customer's concerns

• Follow up to ensure customer satisfaction

• Maintain a positive and professional attitude throughout the interaction

My salary expectation is negotiable based on the responsibilities and benefits offered.

• Consider the industry standards for the position

• Factor in the cost of living in the area

• Highlight any additional skills or experience that may warrant a higher salary

• Be prepared to discuss benefits and perks in addition to base salary

E-commerce refers to buying and selling of goods and services online.

• Online shopping through websites or mobile apps

• Payment through various modes like credit/debit cards, net banking, etc.

• Delivery of products to the customer's doorstep

• Examples: Amazon, Flipkart, eBay, etc.

The latest movie is a thrilling action-packed adventure set in a post-apocalyptic world.

• The movie features intense chase scenes and breathtaking stunts.

• The protagonist is a skilled fighter who must navigate through dangerous obstacles to save humanity.

• The film has received rave reviews for its stunning visual effects and gripping storyline.

My best call experience with a customer was when I was able to resolve their issue quickly and efficiently.

• Active listening and empathy helped me understand the customer's problem

• I provided clear and concise instructions to resolve the issue

• I followed up with the customer to ensure their satisfaction

• The customer expressed gratitude and appreciation for my help

Banking is the industry that deals with financial transactions, such as deposits, loans, and investments.

• Banking involves accepting deposits from customers and providing them with loans.

• Banks also offer various financial services like investment management, currency exchange, and safe deposit boxes.

• The banking industry is regulated by government authorities to ensure stability and protect customers' funds.

• Examples of banks include JPMorgan Chase, Bank of America, and Wells Fa...read more

Upselling is the practice of encouraging customers to purchase a higher-end product or additional items in order to increase sales.

• Upselling involves suggesting upgrades or add-ons to the customer's original purchase.

• It is often used in retail and customer service industries to increase revenue.

• For example, a customer buying a laptop may be upsold on a more powerful model or additional accessories.

• Effective upselling requires good product knowledge and understanding of custom...read more

The given sentences need to be rearranged.

• Identify the main idea or topic of the sentences.

• Arrange the sentences in a logical order based on the main idea.

• Check for coherence and flow between the sentences.

• Ensure that the rearranged sentences form a cohesive paragraph.

A car collided with a truck on the highway.

• The accident occurred on the highway.

• A car and a truck were involved in the collision.

• There may have been injuries or damage to the vehicles.

• Emergency services may have been called to the scene.

• The cause of the accident may be under investigation.