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Teleperformance Customer Service Executive Interview Questions, Process, and Tips
Top Teleperformance Customer Service Executive Interview Questions and Answers
- Q1. Q.9 what do you know about BPO or teleperformance?
- Q2. What is key performance indicator ( kpi )
- Q3. Why you want to join teleperformance ?
Teleperformance Customer Service Executive Interview Experiences
153 interviews found
Anonymous
Selected
I applied via Referral and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. What is banking
- Ans.
Banking is the industry that deals with financial transactions, such as deposits, loans, and investments.
Banking involves accepting deposits from customers and providing them with loans.
Banks also offer various financial services like investment management, currency exchange, and safe deposit boxes.
The banking industry is regulated by government authorities to ensure stability and protect customers' funds.
Examples of b...
- Q2. Tell me about your self
- Ans.
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers and resolve conflicts
Proficient in using CRM systems and other customer service tools
Interview Preparation Tips
I applied via Walk-in and was interviewed in Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me something about yourself
- Ans. And the second topic they ask me about that was the they give a topic and I have talked on that topic for 2 minutes
- Q2. I think if you in this is wrong you can definitely crack this kind of BPO job where they only see your fluency in English
(1 Question)
- Q1. 2 minutes speak on the topic given by HR
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in May 2024. There were 2 interview rounds.
(1 Question)
- Q1. One on one interview with the HR, mostly judged by communication skills
Basic test for aptitude including typing test
Interview Preparation Tips
What people are saying about Teleperformance
(2 Questions)
- Q1. Tell me about yourself
- Q2. What do you know about bpo and customer support
- Ans.
BPO stands for Business Process Outsourcing, which includes customer support services provided by third-party companies.
BPO involves outsourcing non-core business functions to specialized service providers.
Customer support in BPO includes handling customer inquiries, resolving issues, and providing assistance.
BPO companies often use various communication channels like phone, email, chat, and social media to interact wi...
Teleperformance interview questions for designations
Mukesh Sharma
Selected
I applied via Approached by Company and was interviewed in Feb 2024. There were 3 interview rounds.
Brief introduction about ourselves.
It was an online assignment consisting of 75 questions to be attempted in 75 minutes. Those were multiple choice questions from arithmetic, reasoning, and grammar.
(1 Question)
- Q1. Those who qualified in the second round was called in by the HR and given job confirmation and all the qualifiers were asked to submit the documents online for verification.
Get interview-ready with Top Teleperformance Interview Questions
I applied via Naukri.com and was interviewed in Aug 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Only 5 questions any
- Q2. No question but 5 ya 6 ask questions
(2 Questions)
- Q1. Experience base questions
- Q2. Any typ question asking
Interview Preparation Tips
Customer Service Executive Jobs at Teleperformance
(3 Questions)
- Q1. Tell me something about yourself?
- Q2. What is BPO and customer service?
- Ans.
BPO stands for Business Process Outsourcing, which includes customer service as a key component.
BPO involves outsourcing non-core business functions to third-party service providers.
Customer service in BPO refers to handling customer inquiries, complaints, and providing support.
Examples of BPO customer service include call centers, email support, and live chat services.
- Q3. Where do you see yourself after 5 years?
(2 Questions)
- Q1. What is BPO and customer service?
- Ans.
BPO stands for Business Process Outsourcing, which includes customer service as a key function.
BPO involves outsourcing non-core business functions to third-party service providers.
Customer service is a key function within BPO, focusing on addressing customer inquiries, issues, and providing support.
Customer service executives play a crucial role in ensuring customer satisfaction and retention.
Examples of BPO companies...
- Q2. What is upselling?
- Ans.
Upselling is the practice of encouraging customers to purchase a higher-end product or additional items in order to increase sales.
Upselling involves suggesting upgrades or add-ons to the customer's original purchase.
It is often used in retail and customer service industries to increase revenue.
For example, a customer buying a laptop may be upsold on a more powerful model or additional accessories.
Effective upselling r...
(2 Questions)
- Q1. Email writing test
- Q2. Main focused on vocabularies , grammar and thought process
Selected
I applied via Walk-in and was interviewed in May 2023. There were 4 interview rounds.
(1 Question)
- Q1. It was so easy one like they can you about yourself what u want to join this Industry How much you are aware about BPO whats your fav day how u spend ur time ur daily routine Note:- Be honest with your an...
(2 Questions)
- Q1. Why you want to Join BPO why not gov jobs for the freshers specially they will check your commitment please ask them question if they ask u do u have any question about me so pls ask dont say no..its the m...
- Q2. Because BPO is always been a career oppurtunity for now because i've researched about it then i got to knw about the industryso much potential so much growth and i knw it will help me to develop my communi...
(1 Question)
- Q1. Versant test get knowledge about this if u dont knw
Interview Preparation Tips
Thanks Guys
(1 Question)
- Q1. Introduction and topics were given to speak for a min
Selected
I applied via Referral and was interviewed in Nov 2023. There were 4 interview rounds.
(2 Questions)
- Q1. Telling about myself
- Q2. Comfortable with night shift or not
- Ans.
Yes
I am comfortable with night shifts as I have prior experience working in night shifts.
I understand the importance of providing round-the-clock customer service and am willing to adapt my schedule accordingly.
I am a night owl by nature and find that I am more productive and focused during nighttime hours.
I am aware that night shifts may require adjusting my sleep patterns and lifestyle, and I am prepared to make thos...
(1 Question)
- Q1. Why you want to join bpo
- Ans.
I want to join BPO because I enjoy interacting with people and providing excellent customer service.
I have a passion for helping others and enjoy resolving customer issues.
I have strong communication skills and enjoy building relationships with customers.
I am motivated by the opportunity to work in a fast-paced and dynamic environment.
I believe working in a BPO will enhance my problem-solving abilities and improve my a...
Mcat test basically it’s a multiple choice question
Interview Preparation Tips
Teleperformance Interview FAQs
The duration of Teleperformance Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Teleperformance Interviews By Designations
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Interview Questions for Popular Designations
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Teleperformance Customer Service Executive Interview Process
based on 109 interviews
5 Interview rounds
- Resume Shortlist Round
- HR Round
- One-on-one Round - 1
- One-on-one Round - 2
- Personal Interview1 Round
Customer Service Executive Interview Questions from Similar Companies
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Teleperformance Customer Service Executive Reviews and Ratings
based on 1.9k reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
6.2k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Associate
6.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Team Lead
3.4k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹0 L/yr - ₹0 L/yr |
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