Teleperformance Customer Service Executive Interview Questions, Process, and Tips

Q1. What did you do yesterday ?
Ans. 
Yesterday, I handled customer inquiries, resolved issues, and provided exceptional service.
• Assisted customers with product inquiries and provided accurate information

• Resolved customer complaints and issues in a timely and satisfactory manner

• Provided exceptional customer service by actively listening and empathizing with customers

• Collaborated with team members to address complex customer problems

• Maintained detailed reco...read more
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Q2. What's your daily routine ? Tell me about yourself ?
Ans. 
I have a structured daily routine that helps me stay organized and productive.
• I start my day by reviewing my to-do list and prioritizing tasks.

• I allocate specific time slots for different activities, such as responding to emails, making phone calls, and attending meetings.

• I take short breaks throughout the day to recharge and avoid burnout.

• I end my day by reflecting on my accomplishments and planning for the next day.

• I...read more
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Q3. Why you want to join BPO?
Ans. 
I want to join BPO because I enjoy helping customers and providing excellent service.
• I have a passion for customer service and enjoy interacting with people.

• I have strong communication and problem-solving skills.

• I am motivated by the opportunity to assist customers and ensure their satisfaction.

• I have previous experience in a customer service role and understand the importance of delivering exceptional service.

• I am exc...read more
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Q4. Why you want to join teleperformance ?
Ans. 
I am excited to join Teleperformance because of its reputation for providing exceptional customer service and its commitment to employee development.
• Teleperformance has a strong focus on customer satisfaction, which aligns with my own values and goals.

• I am impressed by the company's training and development programs, which will allow me to grow both personally and professionally.

• I appreciate the company's emphasis on c...read more
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Grameer realted questions you have to speak 2 minutes on any topic they will give you 30 seconds to think on that

Q1. This round is with the manager they can ask you as much as they want ..
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Q2. What your favourite movie ? Reason behind that just to know your thoughts ideas how or the way you think or take things in your life ..
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Q3. Another question was like as we are following western culture nowadays is it ok that we are not focusing on our culture ?
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Q1. 30sec 30 words with more than 95 prcnt accuracy
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Q1. Basic introduction
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Verbal basic questions quant eng lr

Q1. Why do you want to do this job
Ans. 
I am passionate about helping customers and providing excellent service.
• I enjoy interacting with people and solving problems

• I have strong communication skills and empathy

• I thrive in fast-paced environments and enjoy multitasking

• I have previous experience in customer service roles, such as working in retail or hospitality
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Q2. Because I want to developmy communicationand i want experience beforedoing mba
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Q1. Introduction tell me about yourself
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Q2. Is a topic provided for you to speak on during the communication assessment?
Ans. 
Yes, a topic is usually provided for the communication assessment.
• Topics are typically related to customer service scenarios or general communication skills.

• Candidates may be asked to discuss how they would handle a difficult customer situation or explain a complex concept to a non-technical audience.

• The topic is meant to assess the candidate's ability to communicate effectively and think on their feet.
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Amcat test was conducted

Q1. Tell me About company
Ans. 
Our company is a leading provider of customer service solutions, specializing in personalized support for clients.
• We prioritize customer satisfaction and strive to exceed expectations in every interaction.

• Our team is highly trained and dedicated to providing top-notch service.

• We offer a range of services including phone support, email assistance, and live chat options.

• Our company has a strong reputation for reliability
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Q1. Can you tell me about yourself?
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Q2. What are your strengths
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Q3. What are your weaknesses
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Q4. What is the goal
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Q5. What is the career gap
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