Teleperformance Interview Questions, Process, and Tips

Q1. Tell me something about yourself
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Q2. Mock call opening pitch
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Q3. What if you get angry customer explain how will you handle the call
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Q4. Tell me something about the area you reside in, how you spend your weekends
Ans. 
I reside in a vibrant urban neighborhood with plenty of cafes, parks, and cultural events. On weekends, I enjoy exploring new restaurants, attending art exhibits, and taking long walks in the park.
• My neighborhood is known for its diverse culinary scene, with a mix of trendy cafes and traditional eateries

• There are several parks nearby where I like to relax and read a book or have a picnic

• I often attend art exhibits and ...read more
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Q1. Tell me about yourself??
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I am a dedicated and experienced technical support professional with a strong background in troubleshooting and customer service.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Certified in ITIL and CompTIA A+

• Previous experience working in a fast-
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Q2. Yesterday routine???
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Q1. VPN , what is VPN ??
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Q2. About troubleshooting??
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Q1. About your self
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Q2. What imac process
Ans. 
The iMac process refers to the process of setting up, configuring, and managing iMac computers within an organization.
• The iMac process involves unboxing and physically setting up the iMac computers.

• Configuring the operating system, software, and network settings on the iMac machines.

• Managing software updates, security patches, and licenses for the iMac computers.

• Troubleshooting hardware and software issues on the iMac ...read more
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Q3. What is the process inward assets
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The process of inward assets involves receiving, documenting, inspecting, and storing assets within an organization.
• Receiving assets from vendors or other departments

• Documenting details such as serial numbers, specifications, and condition

• Inspecting assets for any damages or discrepancies

• Storing assets in designated locations for easy access and tracking

• Updating asset records in the inventory management system
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Q4. How can make outward gate pass
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An outward gate pass can be made by following the proper procedure and obtaining necessary approvals.
• Fill out a gate pass form with all required information

• Obtain approval from the appropriate authority

• Submit the form to the security or gate personnel

• Ensure the gate pass is issued with the necessary details

• Keep a copy of the gate pass for record keeping
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Q5. Asset life cycle
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Q6. Which tolls you are using currently
Ans. 
I am currently using tools like ServiceNow, Microsoft Excel, and Snipe-IT for IT asset management.
• ServiceNow

• Microsoft Excel

• Snipe-IT
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Q7. About V lookup, h lookup
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Q8. Tell about physical asset Verification
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Physical asset verification involves physically inspecting and documenting all assets to ensure accuracy and compliance.
• Physically inspecting all assets to verify their presence and condition

• Documenting all assets including serial numbers, location, and status

• Comparing physical assets with the records in the asset management system

• Identifying discrepancies and resolving them through reconciliation

• Conducting regular aud
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Q9. How can manage FAR.
Ans. 
FAR can be managed by implementing proper tracking, documentation, and auditing processes.
• Implement a centralized system for tracking all IT assets

• Maintain accurate documentation of all assets including purchase date, location, and user

• Regularly conduct audits to ensure all assets are accounted for and in use

• Dispose of outdated or unused assets properly to prevent clutter and security risks
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Q1. Sallery discussion
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Q2. Working days in a week
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Q1. Basic introduction
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Verbal basic questions quant eng lr

Q1. Why do you want to do this job
Ans. 
I am passionate about helping customers and providing excellent service.
• I enjoy interacting with people and solving problems

• I have strong communication skills and empathy

• I thrive in fast-paced environments and enjoy multitasking

• I have previous experience in customer service roles, such as working in retail or hospitality
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Q2. Because I want to developmy communicationand i want experience beforedoing mba
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