i
Teleperformance
Filter interviews by
My previous CTC was competitive and reflective of my skills and experience in Quality Assurance roles.
My last CTC was INR 8 LPA, which was aligned with industry standards for my experience level.
I received a performance bonus that contributed to my overall compensation.
I had additional benefits like health insurance and professional development allowances.
KPIs for a Team Leader focus on team performance, engagement, and project success metrics.
Team Performance: Measure the team's ability to meet deadlines and quality standards. Example: 90% of projects completed on time.
Employee Engagement: Assess team morale and satisfaction through surveys. Example: Achieving an 85% satisfaction rate in quarterly surveys.
Communication Effectiveness: Evaluate clarity and frequency...
Occupancy measures space usage, while utilization assesses the efficiency of resource use in a given context.
Occupancy refers to the percentage of available space that is currently being used.
Utilization measures how effectively resources (like staff or equipment) are being used relative to their capacity.
For example, in a hotel, occupancy is the ratio of booked rooms to total rooms available.
In a manufacturing se...
Cloud computing enables on-demand access to shared computing resources over the internet, enhancing flexibility and scalability.
Types of cloud services: IaaS (e.g., AWS EC2), PaaS (e.g., Google App Engine), SaaS (e.g., Microsoft 365).
Deployment models: Public cloud (e.g., AWS), Private cloud (e.g., VMware), Hybrid cloud (combination of both).
Benefits include cost efficiency, scalability, and remote access to resou...
What people are saying about Teleperformance
Disagreements in calibration can lead to misalignment in quality standards, requiring resolution strategies.
Open communication: Discuss differing viewpoints to understand each party's rationale.
Seek a neutral third party: Involve an unbiased individual to mediate the discussion.
Refer to established standards: Use documented guidelines or benchmarks to guide the calibration process.
Document the disagreement: Keep a...
Addressing continuous Dsats involves identifying root causes, providing support, and implementing improvement strategies.
Conduct a one-on-one meeting with the agent to discuss the Dsats and understand their perspective.
Analyze call recordings and feedback to identify specific areas of improvement, such as communication skills or product knowledge.
Provide targeted training sessions or resources to help the agent im...
Advantages include improved efficiency and teamwork; disadvantages may involve communication challenges and resource constraints.
Advantage: Enhanced efficiency - Streamlined processes lead to faster service delivery.
Advantage: Strong teamwork - Collaboration fosters a supportive work environment.
Disadvantage: Communication challenges - Misunderstandings can arise in a diverse team.
Disadvantage: Resource constraint...
Active Directory (AD) is a directory service developed by Microsoft for Windows domain networks.
AD provides a centralized location for network management and security.
It stores information about members of the domain, including devices and users.
AD allows administrators to manage permissions and access to network resources.
Example: Group Policy Objects (GPOs) can be used to enforce security settings across all com...
Intune is a cloud-based service for managing devices and applications, ensuring security and compliance in an organization.
Device Management: Intune allows IT admins to manage mobile devices and PCs, ensuring they comply with company policies.
Application Management: It enables deployment and management of applications on devices, such as Microsoft Office or custom apps.
Security Policies: Intune helps enforce secur...
I admire Teleperformance's commitment to excellence and innovation in customer service, making it an ideal place for my career growth.
Teleperformance's global presence offers diverse opportunities for professional development.
The company's focus on employee well-being aligns with my values, fostering a positive work environment.
I am impressed by Teleperformance's commitment to technology and innovation, which enha...
I appeared for an interview before Jul 2024, where I was asked the following questions.
I appeared for an interview in Mar 2025, where I was asked the following questions.
I appeared for an interview in Mar 2025, where I was asked the following questions.
Django's request-response lifecycle involves processing a web request, routing it, and returning an appropriate response.
1. Request Initiation: A user sends an HTTP request to the server.
2. URL Routing: Django uses URLconf to match the request to a view function.
3. View Processing: The view processes the request, interacts with models, and prepares a response.
4. Template Rendering: If needed, the view renders a templat...
I implement authentication and authorization in Django using built-in features and custom solutions for user management.
Utilize Django's built-in User model for user authentication.
Implement authentication views using Django's auth views like LoginView and LogoutView.
Use Django's permissions framework to manage user access levels.
Create custom user models for specific requirements, e.g., extending User with additional ...
Django REST Framework simplifies the creation of RESTful APIs with serializers, viewsets, and routers for efficient development.
Use Django REST Framework (DRF) to build APIs quickly and efficiently.
Serializers convert complex data types like querysets into JSON format. Example: `class UserSerializer(serializers.ModelSerializer)`.
Viewsets combine logic for handling requests. Example: `class UserViewSet(viewsets.ModelVie...
Lists are mutable collections, while tuples are immutable, offering different use cases in Python programming.
Lists can be modified: Example - list.append(4) adds an element.
Tuples cannot be modified: Example - tuple[0] = 1 raises an error.
Lists use more memory due to their dynamic nature.
Tuples are faster for iteration and access due to their immutability.
Lists are defined with square brackets: my_list = [1, 2, 3].
Tup...
Django simplifies form validation with built-in classes and custom methods for robust data handling.
Use forms.Form for basic forms and forms.ModelForm for model-based forms.
Automatic validation occurs when calling form.is_valid().
Custom validation can be added in the clean() method for overall form validation.
Field-specific validation can be implemented using clean_<fieldname>() methods.
Example: In a ModelForm, y...
Optimize Django database queries using techniques like select_related, prefetch_related, and indexing for better performance.
Use select_related for foreign key relationships to reduce the number of queries. Example: `queryset = Book.objects.select_related('author')`.
Utilize prefetch_related for many-to-many relationships to fetch related objects efficiently. Example: `queryset = Author.objects.prefetch_related('books')...
Middleware in Django processes requests/responses globally, enabling tasks like authentication and logging.
Middleware is a framework of hooks into Django's request/response processing.
It can be used for cross-site request forgery protection, session management, and user authentication.
Example: A middleware can log every request made to the server for monitoring purposes.
Middleware can modify the request or response obj...
Optimize Django database queries using techniques like select_related, prefetch_related, and indexing for better performance.
Use select_related for foreign key relationships to reduce the number of queries. Example: queryset = Book.objects.select_related('author').all()
Utilize prefetch_related for many-to-many relationships to optimize data retrieval. Example: queryset = Author.objects.prefetch_related('books').all()
In...
Middleware in Django processes requests and responses globally, enabling functionalities like authentication and logging.
Middleware is a framework of hooks into Django's request/response processing.
It can modify the request before it reaches the view or the response before it is sent to the client.
Common use cases include user authentication, session management, and cross-site request forgery protection.
For example, 'd...
Optimize Django database queries using techniques like select_related, prefetch_related, and indexing for better performance.
Use select_related for foreign key relationships to reduce the number of queries. Example: `queryset = Book.objects.select_related('author')`.
Utilize prefetch_related for many-to-many relationships to optimize query performance. Example: `queryset = Author.objects.prefetch_related('books')`.
Index...
Middleware in Django processes requests and responses globally, enabling functionalities like authentication and logging.
Middleware is a framework of hooks into Django's request/response processing.
It can modify the request before it reaches the view or the response before it is sent to the client.
Common use cases include user authentication, session management, and cross-site request forgery protection.
Example: A midd...
Middleware in Django processes requests and responses globally, enabling functionalities like authentication and logging.
Middleware is a framework of hooks into Django's request/response processing.
It can modify the request before it reaches the view or the response before it is sent to the client.
Common use cases include user authentication, session management, and cross-site request forgery protection.
Example: 'djang...
I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.
Process planning refers to the methodical approach of determining the best possible way to manufacture a product or deliver a service by considering various aspects such as resources, timelines, and methodologies involved in production or execution.
Implemented a new chemical process to increase efficiency and reduce waste.
Researched and analyzed current process to identify areas for improvement
Designed and tested new process using simulation software
Collaborated with production team to implement changes and monitor results
Achieved 20% increase in production output and 15% reduction in waste
Continuously monitored and optimized process for further improvements
I utilize a combination of project management tools and communication strategies to effectively manage my team and projects.
I prioritize tasks based on deadlines and importance
I regularly communicate with team members to ensure everyone is on the same page
I use project management software such as Trello or Asana to track progress and assign tasks
I adapt my management style to fit the needs and preferences of individual...
I appeared for an interview before Jun 2024, where I was asked the following questions.
A credit card is a plastic card issued by banks allowing users to borrow funds for purchases, repayable with interest.
Credit cards allow users to make purchases on credit, up to a certain limit.
They typically come with interest rates for unpaid balances, e.g., 15% APR.
Credit cards often offer rewards like cash back or travel points, e.g., 2% cash back on groceries.
They provide a convenient way to manage expenses and bu...
A bank is a financial institution that accepts deposits, provides loans, and offers various financial services to individuals and businesses.
Banks accept deposits from customers, providing a safe place to store money.
They offer various types of accounts, such as savings, checking, and fixed deposits.
Banks provide loans for personal, business, and mortgage purposes, helping customers finance their needs.
They facilitate ...
Banks offer various financial products like savings accounts, loans, credit cards, and investment services to meet customer needs.
Savings Accounts: Safe place for deposits with interest, e.g., a regular savings account.
Current Accounts: For daily transactions, often used by businesses.
Loans: Personal loans, home loans, and auto loans to finance purchases.
Credit Cards: Allow borrowing up to a limit for purchases, e.g., ...
I applied via Approached by Company and was interviewed in Dec 2024. There was 1 interview round.
Good communication, problem-solving skills, technical expertise, and dedication to safety would be beneficial for the company.
Strong technical expertise to effectively maintain electrical systems
Excellent problem-solving skills to troubleshoot and resolve issues efficiently
Good communication skills to collaborate with team members and provide updates on maintenance tasks
Dedication to safety protocols to ensure a safe w...
I applied via Company Website and was interviewed in Nov 2024. There were 3 interview rounds.
The group discussion is the we work with team and the team (Group). The discussion is the company group had the meeting an they think what they do on next and etc....
Teleperformance is a global outsourcing company specializing in customer experience management.
Global outsourcing company
Specializes in customer experience management
Provides services such as customer support, technical support, sales, etc.
Passion for problem-solving and interest in software development drove me to choose this job.
Passion for problem-solving
Interest in software development
Opportunity to learn and grow in the field
Yes, I am very interested in doing work as a Junior Software Programmer.
I am passionate about coding and problem-solving
I enjoy learning new technologies and improving my skills
I have completed relevant courses or certifications in software development
No, I have not worked at Teleperformance before.
I have not worked at Teleperformance in the past.
My previous work experience does not include Teleperformance.
I am a new candidate for this position and have not worked at Teleperformance.
Yes, I am happy with this job because I enjoy coding and problem-solving.
I enjoy coding and problem-solving
I appreciate the opportunities for growth and learning in this role
I have a positive relationship with my team and enjoy collaborating on projects
I appeared for an interview in May 2025, where I was asked the following questions.
I appeared for an interview in Jan 2025.
I have over 5 years of experience in operations management, overseeing daily activities, optimizing processes, and ensuring efficiency.
Managed a team of 20+ employees to ensure smooth operations
Implemented new strategies to improve productivity and reduce costs
Collaborated with cross-functional teams to streamline processes and achieve operational goals
I am open to working in any location and am available to start immediately.
Open to working in any location
Available to start immediately
Some of the top questions asked at the Teleperformance interview -
The duration of Teleperformance interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 1.8k interview experiences
Difficulty level
Duration
based on 32.5k reviews
Rating in categories
Hyderabad / Secunderabad
1-2 Yrs
₹ 1.3-2.8 LPA
Customer Service Executive
6.5k
salaries
| ₹0.8 L/yr - ₹7.5 L/yr |
Customer Care Executive
6.4k
salaries
| ₹1.6 L/yr - ₹4.5 L/yr |
Customer Service Associate
5.5k
salaries
| ₹0.6 L/yr - ₹6.2 L/yr |
Team Lead
3.6k
salaries
| ₹1.1 L/yr - ₹8 L/yr |
Senior Customer Service Executive
3k
salaries
| ₹1 L/yr - ₹5.6 L/yr |
Concentrix Corporation
iEnergizer
WNS
Infosys BPM